Zack Roberts

Nathan, Zack, Celeste and the team at Ford were excellent! Nathan was very responsive to correspondence leading up to our trade in for a new lease. The dealership was clean and professionally org excellent! Nathan was very responsive to correspondence leading up to our trade in for a new lease. The dealership was clean and professionally organized. Staff were friendly and engaging. Nathan worked with me on a schedule to remove my old Berliner from my lease return a few days after our transaction. This really saved me some time. Thanks again and I look forward to working with you again in the future. More

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Michael Stock was a pleasure to work with, he helped us get into the exact car we wanted. get into the exact car we wanted. More

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While I worked with Joe M. from Heritage Toyota as my salesmen, I was financed on the Ford side with some rockstars who got me approved. Joe knew my financial situation and get from Heritage Toyota as my salesmen, I was financed on the Ford side with some rockstars who got me approved. Joe knew my financial situation and getting approved was something I was incredibly nervous about. While I worked with Theresa M to go over all the financials, Abbie H. was the one who did the leg work to get me approved and I wanted to shout her out and thank her for taking care of it all!! Theresa was amazing to work with, I can't stress enough how easy it was to go through paper work where I truly did understand all the information. She is direct, thorough, and immensely knowledgeable. The whole process was so seamless and stress free, and I know when it come the financing portion as a whole, it tends to not be. The folks at Heritage Toyota and Ford really do care for their clients and strive do right by them. I also appreciated the sales manager Zach R. coming over to ask how things went I told him how awesome the experience was and that I really couldn't be any happier with how things went. I really appreciate all the help from everyone and you really should consider Heritage as your next place to buy a car from, you WILL NOT regret it! More

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Bill helped make buying a new Bronco a stress-free experience. He was very supportive throughout the process, and his knowledge and expertise were obvious and impactful. I appreciated Zack's involvem experience. He was very supportive throughout the process, and his knowledge and expertise were obvious and impactful. I appreciated Zack's involvement in the sale too. Celeste patiently explained the details and options from the financial services perspective, and offered great insights and guidance. She made the closing process pleasant and simple. Thank you all! More

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They were great very knowledgeable about their vehicles great people too work with Theresa moss bill labonte great people too work with Theresa moss bill labonte More

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Stephanie was great to work with. No pressure and answered all of my questions. I would rate her 5 stars. It was nice to have a female salesperson. No pressure and answered all of my questions. I would rate her 5 stars. It was nice to have a female salesperson. More

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Stephanie was absolutely amazing throughout our experience. From the start, she greeted us at the door and was extremely helpful throughout the entire process. As a young woman buying her first car experience. From the start, she greeted us at the door and was extremely helpful throughout the entire process. As a young woman buying her first car, I was a bit nervous going into a dealership. Stephanie was very understanding and friendly, and she worked very hard to make sure I got the car I wanted. Throughout my experience, I also spoke with Noah, Zach, and Celeste, who were also very kind and helpful with any questions I had. Thank you so much Stephanie & the Heritage Ford Team! More

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Hands down best car buying experience I have ever had! Stephanie had lived many lives prior to this and understands how to listen and understand needs. We were going to the grocery store and 90 mins later Stephanie had lived many lives prior to this and understands how to listen and understand needs. We were going to the grocery store and 90 mins later drove off the lot with our dream truck registered to roll! Surprised my husband and are thrilled! Zach and Theresa brought home the deal/financing. BEST team ever, best Dealer ever, 10 Stars!!! More

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From the saleswoman to the general manager I found everyone to be professional, respectful and to the point. everyone to be professional, respectful and to the point. More

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Liars. Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer a Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer and Michael Stock only to be kind. He was not great, to be honest. He was only adequate at best. But when I got home with my certified preowned vehicle that I paid thousands extra to have it fully covered with warrantee, I found that some electronics were faulty and not working. I spent $30,000 nearly 6 weeks ago and I still do not have a fuklky operational truck even though they are suypposed top be "certified preowned". What a sad joke. The service department must have let the issues slip when putting the vehicle out for sale. So it would be great idf they owned up to their mistakes. They also told me a card was in the glove box with the car's keyless lock code. It was not there and 6 weeks later with several phone calls, I still cannot get the proper code from them. Michael Stock and Mark Halliday both told me the broken parts would be fixed but they never got back to me. I told them I am working very long hours growing food for our community. That is why I bought the truck. I do not have time to chase them around for over a month, days on the phone being given the round-around.. So instead of owning up and taking responsibility for their mistakes like grown men, they lied and said that the service dept made several appointments that I did not show up for. They never called or emailed me even once. It is all a pack of lies. They claim to record all phone calls so I asked to provide the recording of ANY phone call or to show me even a single email from the service department or any conversations about any service appointments. These things cannot be provided because they do not exist. They are Liars and I do not trust dishonest people with my money or my property. I suggest that you also learn from my mistake and do not trust these people. I am cancelling the extended warranty because obviously it was thousands extra for absolutely nothing. I can get much better from another company. The warranty company does not agree with Heritage Ford's Michael Stock's claim that he believes that I am only covered if their lying mechanics do the work. I am done with the lies and the liars. I am waiting for the manager of the service dept, Dana, to get back to me with evidence of these mysterious phantom service appointments and communications that never happened. Zack, the general manager, is refusing to speak to me about this. He hides, backing the lies because the entire dealership is just sleazy. (no one has ever called except once when the finance manager called to inform me that they had signed me up DOUBLE DEBT for two financing arrangements at the same time and I took time out of my day to patiently to fix that SNAFU after getting a mysterious call from Capital One asking for my personal details. I was surprised top find that they signed me up for another debt that I was entirely unawarae of and not what they were telling me at the dealership. I am all done with Heritage Ford SNAFUs. I am all about love and patience but not when someone lies.) At this point I do not trust their service department not to do something malicious if they are capable of lying about a customer. I would not trust them with a Tonka Truck. Heritage Ford's solution to making mistakes is to lie and gaslight people who just spent $30,000 on a used vehicle. These people are liars, plain and simple. There obviously is no warranty on certified pre owned vehicles and even if you pay for extra coverage you will be wasting your money. You cannot trust anything these people say. Beware! More

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