Zachary Strong

I made it very clear to the team at Fletcher Jones Audi that I was a committed buyer, fully prepared to purchase the Audi SQ5. All I needed was a quick stop at my bank to obtain a check. I was told I would that I was a committed buyer, fully prepared to purchase the Audi SQ5. All I needed was a quick stop at my bank to obtain a check. I was told I would have until the end of the day to purchase this vehicle. Despite this, I received a text during my absence first stating that the only way I could save the vehicle is that if I purchased it then from them with their financing and then second informing me that the car had been sold to someone else. To make matters worse, the message included a hollow offer to "help" with any other Audi-related needs, as if that would somehow make up for the blatant disregard they showed me as a serious customer. This kind of behavior goes beyond mere miscommunication--it reflects a total lack of respect and professionalism. I had expressed clear intent to purchase, yet they sold the vehicle right from under me. This is a prime example of a dealership prioritizing short-term profit over building meaningful, long-term relationships with customers. As a 28-year-old buyer, excited to make this purchase, I could have easily become a customer for life, sharing positive feedback with my network. Instead, this experience has left me feeling utterly disregarded and devalued. Their actions demonstrate a complete lack of integrity and respect for the buyer's time and commitment. If you're considering purchasing from Fletcher Jones Audi, be wary of their unreliable and frankly predatory business practices. They've shown that customer loyalty and satisfaction mean little when a quicker sale is on the line. Proceed with caution. As an owner or manager of a luxury dealership I would be downright embarrassed by this sort of behavior. More

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Fantastic sales experience. Zach Strong our salesperson was excellent. He was knowledgeable, professional, and personable. He helped us find the perfect Audi within our budget. Zach Strong our salesperson was excellent. He was knowledgeable, professional, and personable. He helped us find the perfect Audi within our budget. Dealership was clean, well organized and all the people we met were wonderful. Loved the experience. More

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