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Zach Zeune
Zach Zeune at Acura Columbus
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Zach Zeune

Service Consultant

Acura Columbus

4340 West Dublin Granville Road
Dublin, OH 43017

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5.0
406 Reviews

Dealership Experience

12 yrs, 8 mos

5.0

406 Reviews

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406 Reviews of Zach Zeune

December 03, 2024

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Employee Rating

Thanks to the Acura Columbus service team for quickly fixing an emergency problem I had with my car. I notified them on Saturday morning, they scheduled a service call for Monday and fixed my car's prob More

by RP Heard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Connelly

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Dec 04, 2024

Acura Columbus responded

I am glad all worked out! Thanks for taking the time to write. - John Connelly

November 20, 2024

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Employee Rating

They are professional, efficient and direct in communication regarding services needed for your vehicle. I appreciate that my car always comes back clean and with the gauges reset. More

by lisamichele83
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 20, 2024

Acura Columbus responded

That is so nice! I am glad Zach and the team have been able to help and thanks for taking the time to write. Thanks, John Connelly Owner/Acura Columbus

November 12, 2024

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Excellent customer service. I appreciate that everyone always takes great care of my car, and makes sure I am taken care of while I wait. More

by Cathy Doseck
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Skidmore, Clayton Prescott

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Nov 13, 2024

Acura Columbus responded

Thanks for your trust Cathy - we appreciate it! - John Connelly Owner/Acura Columbus

November 06, 2024

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Excellent service from the time you make a call, to the scheduling, your arrival and your departure. By far the best automotive service dept I have experienced. More

by Brian.strayton
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Jones

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Nov 09, 2024

Acura Columbus responded

Super nice - thank you! We really appreciate it. Thanks, John Connelly Owner/Acura Columbus

October 21, 2024

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I took my '23 TLX in for service. The service department was quick, and efficient. The waiting room was comfortable and had lots of drink choices to choose from. More

by jjmac
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Service Time
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Recommend Dealer
Yes
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Oct 22, 2024

Acura Columbus responded

Very nice! Thank you so much for sharing. Have a great week! - John Connelly Owner/Acura Columbus

September 28, 2024

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Fantastic team members, very helpful, maintains time. Wonderful service always! I am delighted in servicing my car from Acura Columbus. More

by rrajat_c
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent House

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Oct 02, 2024

Acura Columbus responded

So nice! Thank you. We really appreciate it. Thanks, John Connelly Owner/Acura Columbus

September 26, 2024

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Entire staff from sales team, finance and management team. Amazing will always buy from acura columbus More

by Derrick Price
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Todd Skidmore, Jonathan Gray

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Oct 02, 2024

Acura Columbus responded

Wow - thank you! We really appreciate your kindness. Thanks, John Connelly Owner/Acura Columbus

September 26, 2024

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Great technicians ! ! Very knowledgeable and professional. They need to be given raises and bonuses! Thanks More

by dkarr187
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Recommend Dealer
Yes
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Oct 02, 2024

Acura Columbus responded

Good advice! Thank you! - John Connelly Owner/Acura Columbus

September 12, 2024

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Quick in and out courteous service. Always pleasant to work with Zach at the service desk. More

by RJE1996
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Recommend Dealer
Yes
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Sep 13, 2024

Acura Columbus responded

Glad Zach could help! Thanks for taking the time to write - we appreciate it! Thanks, John Connelly Owner/Acura Columbus

August 16, 2024

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Service was supposed to be free as it was within warranty however it was charged and they said it was not covered for b16 More

by Syed
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Recommend Dealer
No
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Aug 30, 2024

Acura Columbus responded

Hi Mr. Shajahan- We take our reviews very seriously - you can see my personal answers on thousands of them. When we make a mistake, I apologize and do my best to make up for it. In this instance, what you wrote is inaccurate and our GM reached out to try to explain, but I don’t know if we were able to explain it enough since we have not received a final answer back from you. As our GM wrote, she is sorry if you feel we misled you in any way. The Acura Complimentary Maintenance Program (provided by Acura, not us as the dealer) for 2023 vehicle models covers oil changes and tire rotations only for 2 years, 24,000 miles. We can see from your repair order that there was no charge applied for those services. You paid for the remaining portion of the B16 (brake and caliper slide pin service and rear differential fluid). I talked with Zach and he said he discussed this with you. I am not sure why you would go to a review site and leave him 2 stars — although I guess it is better than the 1 star for our store! We have signage in our finance offices and on every service advisor's desk describing the coverage of this program because we have always wanted to be very up front with customers that it does not cover everything. We try to go over this with every customer during the purchase process and always present maintenance plan options that will truly cover all the Acura recommended maintenance. Please let us know if you have any questions or if there is something I can do to help. Also, in the future, please feel free to reach out to us directly for any explanations. I do apologize for any misunderstanding on our behalf. Thanks, John Connelly Owner/Acura Columbus Johnconnelly@acuracolumbus.com 614-763-2101 Text 6147611222

Sep 12, 2024

Syed responded

Thank you for taking the time to explain the situation and clarify the details of the Acura Complimentary Maintenance Program. I understand that the program only covers oil changes and tire rotations for the first two years or 24,000 miles. However, my confusion stems from the fact that the second-year recommended service for the MDX is the B16 service, which includes the brake and caliper slide pin service and the rear differential fluid change. Since this is a standard service for the vehicle at that point, I was under the impression that it would fall under the warranty coverage. I realize now that these specific services aren't included in the complimentary program, but this wasn’t fully clear to me at the time. The service team also didn't explain this when I scheduled the appointment, despite my asking about the service charges. I was surprised when I found out after the service was completed. I appreciate Zach and the GM's efforts to explain the coverage, but I still don’t fully understand why the second-year service wasn’t included. This was also never explained when I scheduled the service, despite my inquiries. This lack of clarity left me feeling frustrated, which ultimately led to my review. I didn't mean to imply that the dealership misled me intentionally, and I do recognize that the work performed was done well. I appreciate your transparency and will consider revisiting the review to reflect this clarification. Thank you again for your patience and for addressing this with me. If there’s anything else I need to know, please feel free to reach out. Best regards, Syed Abuthahir

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