Zach Spychala

kathe.burkholder responded

Hi Quintin, thanks for your reply. Your arrogance has proven to be the gift that keeps on giving. The lies you told about this situation have been exposed for the public to see. The first lie you told was “We had our techs look at the rear taillight, to which there were no issues. It was illuminating as it should have, and we are not going to replace a light that is operable.” I took it to a Cadillac dealership here in Columbus who took one look at the taillight in question and said it was NOT illuminating as it should and needed to be replaced, which it was, for $224. The Second lie you told was when you said “ You were not happy with any of these options”(about removing the sticker) demanding that we do exactly as you say”. When in fact I told Zach I would drop the sticker issue because my brother, who owns his own body shop, would take it off for me. Third lie: you claimed that “When we told you that the tail light was fine and told you what ORC code was required for taillights, you combated Zach on it and calling him a "jerk" via text and that you were going to have us investigated by the Genoa Police Department.” I have the same text exchange with Zach. Here is exactly what I said in my text message: “In the time we have been texting, they could have switched out the lights fixture. Your dealership is a joke. I will conduct my own investigation into your compliance with the Genoa Township Police Department where I live. You shouldn't been such a jerk over this minor issue. I don't understand your motives of opening this can of worms. “. At no time did I ever say I was going to “have you investigated by the Genoa Township Police Department”. For you to even say that is laughable and shows how uneducated you are. Everybody (except you) knows the police do not investigate car dealerships. Your fourth lie was when you said “Zach addressed every issue with you, and when you didn't get the answer that you wanted, you requested me.” I never requested you. Zach ran back to get you when it finally occurred to him that I would not be bullied. And for you, as the sales manager to actually admit in writing for the public to see, by which you said”With Zach telling you that we are making no money on it, he was being an honest salesperson.” WOW. Not sure how you got a job as a manager, but when I showed you giving Zach pops for “being an honest salesperson”for actually telling a customer you would not invest any money in the vehicle because you were not making a profit to the general manager at the Cadillac dealership here in Columbus, he gasped. And for you to say “I'm unsure exactly where we failed as a dealership” really drives my critiques of your dealership home for the public to see. You refused to fix a faulty brake light assembly because you were “not investing a dime in a vehicle on which you were not making any money on. “. One last parting comment. If anyone reads how your dealership responds to negative reviews, it is always the same pattern, proven by an algorithm (you’ll have to google that to understand what that means)……you deflect and refuse to take any blame for the negative customer experience, you try and make the customer making the claim look like the bad guy, and you never ONCE tell that customer that you are sorry they had a bad experience and offer any solutions to the problem. You know why, because your dealership IS the problem. My husband and I are already out $200+ for the damaged rear taillight. Who knows what the Cadillac dealership will find behind the check engine light. This dealer is so concerned and apologetic for my experience purchasing a Cadillac from you, that he is working to provide me with the opportunity to contact GM’s headquarters about your abhorrent conduct in relation to the Cadillac purchase. DO NOT attempt to contact me or my husband again. We are finished with you. If you treat customers poorly, you will get negative reviews. That’s the way the real world works.

kathe.burkholder responded

Hi Quintin, thanks for your reply. Your arrogance has proven to be the gift that keeps on giving. The lies you told about this situation have been exposed for the public to see. The first lie you told was “We had our techs look at the rear taillight, to which there were no issues. It was illuminating as it should have, and we are not going to replace a light that is operable.” I took it to a Cadillac dealership here in Columbus who took one look at the taillight in question and said it was NOT illuminating as it should and needed to be replaced, which it was, for $224. The Second lie you told was when you said “ You were not happy with any of these options”(about removing the sticker) demanding that we do exactly as you say”. When in fact I told Zach I would drop the sticker issue because my brother, who owns his own body shop, would take it off for me. Third lie: you claimed that “When we told you that the tail light was fine and told you what ORC code was required for taillights, you combated Zach on it and calling him a "jerk" via text and that you were going to have us investigated by the Genoa Police Department.” I have the same text exchange with Zach. Here is exactly what I said in my text message: “In the time we have been texting, they could have switched out the lights fixture. Your dealership is a joke. I will conduct my own investigation into your compliance with the Genoa Township Police Department where I live. You shouldn't been such a jerk over this minor issue. I don't understand your motives of opening this can of worms. “. At no time did I ever say I was going to “have you investigated by the Genoa Township Police Department”. For you to even say that is laughable and shows how uneducated you are. Everybody (except you) knows the police do not investigate car dealerships. Your fourth lie was when you said “Zach addressed every issue with you, and when you didn't get the answer that you wanted, you requested me.” I never requested you. Zach ran back to get you when it finally occurred to him that I would not be bullied. And for you, as the sales manager to actually admit in writing for the public to see, by which you said”With Zach telling you that we are making no money on it, he was being an honest salesperson.” WOW. Not sure how you got a job as a manager, but when I showed you giving Zach pops for “being an honest salesperson”for actually telling a customer you would not invest any money in the vehicle because you were not making a profit to the general manager at the Cadillac dealership here in Columbus, he gasped. And for you to say “I'm unsure exactly where we failed as a dealership” really drives my critiques of your dealership home for the public to see. You refused to fix a faulty brake light assembly because you were “not investing a dime in a vehicle on which you were not making any money on. “. One last parting comment. If anyone reads how your dealership responds to negative reviews, it is always the same pattern, proven by an algorithm (you’ll have to google that to understand what that means)……you deflect and refuse to take any blame for the negative customer experience, you try and make the customer making the claim look like the bad guy, and you never ONCE tell that customer that you are sorry they had a bad experience and offer any solutions to the problem. You know why, because your dealership IS the problem. My husband and I are already out $200+ for the damaged rear taillight. Who knows what the Cadillac dealership will find behind the check engine light. This dealer is so concerned and apologetic for my experience purchasing a Cadillac from you, that he is working to provide me with the opportunity to contact GM’s headquarters about your abhorrent conduct in relation to the Cadillac purchase. DO NOT attempt to contact me or my husband again. We are finished with you. If you treat customers poorly, you will get negative reviews. That’s the way the real world works.