Super friendly and professional.
Really happy with the level of service that Zach was able to provide!
Really happy with the level of service that Zach was able to provide!
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by ajaber12
Nov 13, 2024 -
Crown Honda responded
Providing stellar service is so important to us here at Crown Honda and we are glad that Zach's efforts could meet your satisfaction! We are thrilled to know that he was super friendly and professional. Congratulations on your new vehicle- behalf of the entire team!
Typical bait and switch scam you would expect from buying
a used car. I paid extra for a certified pre owned car because of the warranty. A year later my air bag light came on and I brought it in. I was told
a used car. I paid extra for a certified pre owned car because of the warranty. A year later my air bag light came on and I brought it in. I was told by Zach that it was covered but they were too busy to fix it that day. I made an appointment and came back and was told by Daimara it was covered also but would take time. I called several times for an update only to be told I would get a call back. 9 hours later I was called shortly before closing time and was told my warranty didn't cover safety issues and I would have to pay over $1,000.00. Total scam job. This is my first Honda and it is probably a good brand. I just don't recommend buying one here. It's clearly a total scam operation. Let the buyer beware
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by patfranke21
Service Price Transparency
Typical of what you would expect from a used car dealer.
I bought my car here because reliability was a major factor. Honda vehicles supposedly last forever. One year later I bring my car to the dealership
I bought my car here because reliability was a major factor. Honda vehicles supposedly last forever. One year later I bring my car to the dealership because a safety light about my airbag went on. The service person, Zach, told me it was under warranty but they were too busy to fix it that day. I went back 30 days later and tried to get it fixed. After being assured it was under warranty, the tech told me it would cost over $1000 dollars. I've always heard that you should never bring your car to the dealer to get fixes. But this place is the example why. The salesperson, and the service person both said I was covered. And both were liars. Don't confuse the bra d for being reliable. At the end of the day the dealer is a scam artist. I'm totally shocked that Crown Honda operates this way. I will continually encourage people not to shop here.
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by patfranke21
Service Price Transparency
Sep 17, 2024 -
Crown Honda responded
TO: patfranke21
TO: Patrick Franke
At the time you originally came in to have the vehicle inspected, the repair needed was in fact covered, but due to the time restraints given, the full diagnosis and repair was not performed. That coverage expired last month, which is 12 months from your purchase date. I apologize for any confusion this may have caused, but I would like to discuss the solution I have with you. I have reached out to you but have not heard back. Please contact me directly so that we can discuss.
Sincerely,
Matthew Gordon
Service Manager
Sep 14, 2024 -
patfranke21 responded
Zach told me it was under warranty but never entered me in the computer. I gad to argue for 30 min when I came back because if that. Zach saiid I was under warranty. The new person Damaira said I never came in before. Just because Zach never took notes, you can clearly check the appointment log. Daimara was very rude and criticized Zach for not keeping proper records. Then kept my car for 9 hours before telling me my warranty didn't cover safety issues? Thats why I bought a Honda! Typical dealership scam. Buy the warranty, then $1000.00 when it breaks down. I'm vert disappointed. I bragged about my buing experience to everyone it's sad to find out this place is just another used car scam.
Zach was a great service advisor.
He was able to get me in on short notice and quickly and efficiently solve all my problems. Will definitely be coming back next time I need maintenan
He was able to get me in on short notice and quickly and efficiently solve all my problems. Will definitely be coming back next time I need maintenance.
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by Big. Rig
Service Price Transparency
Apr 01, 2024 -
Crown Honda responded
Big Rig,
Providing quality and efficient service is so important to us here at Crown Honda and we are glad that Zach's efforts could meet your satisfaction! We are thrilled to know that he quickly and efficiently solved all of your problems. We look forward to serving you again in the future when the time comes.
Zach made sure my service was quick and easy.
Didn’t have to wait long at all
Didn’t have to wait long at all
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by Joe Bauer
Service Price Transparency
Apr 01, 2024 -
Crown Honda responded
Joe,
We are grateful for you leaving Zach this flawless review! We are thrilled to hear that Zach took phenomenal care of you and could provide you with quick and easy service. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Zach Ruppert is an amazing service advisor.
Michelle Dessert got me scheduled with Zach, which didn't disappoint. He had me in and out and within my budget. Very courteous, kind and understandi
Michelle Dessert got me scheduled with Zach, which didn't disappoint. He had me in and out and within my budget. Very courteous, kind and understanding. Honda did an amazing job with these two advisors...
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by robynhenry6
Service Price Transparency
Zachary Ruppert.
... Did a good job.. I will use him as my go to service rep....
... Did a good job.. I will use him as my go to service rep....
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by charlesmorgan3
It’s a good experience to have my vehicle serviced over
here. It’s quick and easy.
here. It’s quick and easy.
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by Ravi
Oct 12, 2022 -
Crown Honda responded
Ravi,
Thank you so much for your positive review! We are so glad that our team could provide you with a smooth and efficient experience. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Always reliable to get my car serviced.
Wouldn’t go anywhere else! Top notch service
Wouldn’t go anywhere else! Top notch service
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by Lrich
Sep 26, 2022 -
Crown Honda responded
Thank you so much for your positive review! It is an honor to have your confidence and loyalty, and we are so glad that our team could consistently provide you with top-notch service. We look forward to continue providing you and your vehicle with our best care in your visits to come! Safe travels.
I enjoy bringing my car to crown Honda because the staff
is professional and knowledgeable about my concerns regarding my car.
is professional and knowledgeable about my concerns regarding my car.
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by Lakent
Sep 26, 2022 -
Crown Honda responded
Thank you for your 5-star rating! We are so glad that our team could provide you with the quality service that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
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