Zach Frutiger

I inquired online through cars. com initially about a vehicle. This led me to my sales Rep Tony G, who was VERY responsive to my questions and concerns. I even had the general mana com initially about a vehicle. This led me to my sales Rep Tony G, who was VERY responsive to my questions and concerns. I even had the general manager check in as well. Because I am a night shift worker, Tony and Shynelle worked together on helping me get this deal done from a neighboring state. From the deposit being placed, to being patient with the lending company I brought with me, the entire process was literally smooth and stress free. I have bought 3 vehicles in 4 years and this was far better experience from all the rest. Pick up day was also great. Derick J. stepped in on this day to help get me in my Dream car on Tony's off day, but my only day available that week. Vehicle had a bow and was more beautiful than the pictures online. Finance was easy and very neat with digital signing, under desk screen with fancy pen to sign. I had 3 or 4 people offer me a drink or ask if i needed anything. I got a tour of the entire place while my new vehicle was being detail. 10/10 would make the 4.5 hour drive to this dealership, as will any of my friends and family looking for the perfect car buying experience. More

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Zach, the GM, did everything in his power to make this right for us. While we did not buy with Ed Martin this time, I would have no issue shopping with them again in the future. I think this salesman was right for us. While we did not buy with Ed Martin this time, I would have no issue shopping with them again in the future. I think this salesman was not representative of Ed Martin, but I am leaving the review below for posterity sake. I appreciate Zach making us feel welcome and valued after our initial negative experience. I had an awful experience at Ed Martin Buick today. We came in looking for Buick Encores. Rance met us at the door, and while he was helpful on the lot, once we went inside to talk numbers things went downhill fast. Rance was condescending and rude to the point that we ended up having to go to the front and ask for our keys back because we were done dealing with him. He made it very clear that we were wasting his time, despite this car being our #1 at that point, just because we were not willing to make a deal today. After looking online, it seems this is not the first time Rance has treated customers so poorly. I left the lot in tears. Zach, the GM, followed us outside to apologize, and followed up with a second apology via email. He is the only reason we are giving a generous 3 stars to the dealership. I truly hope they evaluate their training and hiring practices for their sales staff. More

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Ed Martin Buick GMC kept my best interest in mind and provided me with a great car provided me with a great car More

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Great experience, Keith was great! ! He helped us find the exact car we were looking for! ! He helped us find the exact car we were looking for! More

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Chris Fairs and Zack the GM went above and beyond to help me get where I needed to be to get the vehicle I wanted. They were so helpful, understanding and patient. Absolutely pleased! me get where I needed to be to get the vehicle I wanted. They were so helpful, understanding and patient. Absolutely pleased! More

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A great sales and service dealer for me for my last five leased vehicles. And one salesman in particular has been extremely helpful. leased vehicles. And one salesman in particular has been extremely helpful. More

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This is my second purchase with Arthur. He’s excellent what he does now I will say it’s one guy that work there. He’s a total, butt head on the finance and just avoid him as much as possibl He’s excellent what he does now I will say it’s one guy that work there. He’s a total, butt head on the finance and just avoid him as much as possible but overall it's an excellent dealership. More

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Bryan was great. Easy to work with and helpful. The finance guy was also awesome. The sales manager when I had been in previously was a patronizing jerk. Easy to work with and helpful. The finance guy was also awesome. The sales manager when I had been in previously was a patronizing jerk. More

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Bryan was absolutely wonderful during our whole process. He kept us updated while our Acadia was in production. He texted us when our Acadia arrived and was as excited as we were. He made everything so nice He kept us updated while our Acadia was in production. He texted us when our Acadia arrived and was as excited as we were. He made everything so nice and easy. We will definitely be buying again from Bryan. More

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Arthur, our salesman, was outstanding and so was Zack, the GM! Highly recommend buying a vehicle from there! the GM! Highly recommend buying a vehicle from there! More

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