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Yvonne Russell
2,044 Reviews
2,044 Reviews
Write a ReviewIndustry Experience
29 yrs, 3 mos
Specialties & Trainings
B.A. Business Leadership
2044 Reviews of Yvonne Russell
February 26, 2019
Fast Courteous and Efficient Nice modern dealership with fast and friendly service ... I would recommend Jackson Acura to anyone. Staff is also knowledgeable about the work perfo Nice modern dealership with fast and friendly service ... I would recommend Jackson Acura to anyone. Staff is also knowledgeable about the work performed and the time needed to complete task. More
by cpringle75
Verified Customer
February 25, 2019
Exemplary customer service I went to Jackson Acura after my car was in a smash and grab. The rear driver side window was smashed and there was damage to the window mechanism and I went to Jackson Acura after my car was in a smash and grab. The rear driver side window was smashed and there was damage to the window mechanism and trim. Additionally, one of my key fobs was stolen along with my purse. Jackson Acura did a phenomenal job with the repair, but the customer service is what truly stands out. I cannot say enough wonderful things about Yvonne Russell. She went above and beyond to help get my car repaired quickly and worked with my insurance company to get them to understand the repair was much more extensive than just a window replacement. After experiencing such a traumatic event, it was comforting to have such a caring service team repairing my car. Yvonne called me every day with updates on the status of the repairs. Her personal engagement was nothing like I have experienced at other Acura dealerships. I typically do not have routine service on my MDX performed at the dealership, but after my experience with Yvonne and Jackson Acura, I don't plan on taking my car anywhere else. More
by tjelmore
February 25, 2019
Oil change for warranty Yvonne was not my service person but she stepped up and took it and got me in and out quickly with good updates and follow up after. Yvonne was not my service person but she stepped up and took it and got me in and out quickly with good updates and follow up after. More
by SANFORDM
February 22, 2019
Inefficient They will not take an appointment, but make the customer wait 2 hours or more for an oil change. This has happened twice to me. Upon purchase of the v They will not take an appointment, but make the customer wait 2 hours or more for an oil change. This has happened twice to me. Upon purchase of the vehicle, we also pre-purchased a service plan, which is the only reason we haven’t gone elsewhere. More
by HUNTERMOM4
February 21, 2019
Good service Yvonne was excellent in helping to resolve my maintenance issue on my 04 RSX, keeping me updated and doing her best to ensure timely completion of the Yvonne was excellent in helping to resolve my maintenance issue on my 04 RSX, keeping me updated and doing her best to ensure timely completion of the job. Dwight the mechanic also helped save the day. Thanks to him. More
by nick.tindall43
Other Employees Tagged: Dwight
February 20, 2019
Great customer service and follow up Yvonne was very helpful with the detailed description of what needed to get done and what was coming up due in next few oil changes. She kept me updat Yvonne was very helpful with the detailed description of what needed to get done and what was coming up due in next few oil changes. She kept me updated through out the date on the progress of the thorough service so I could adjust my schedule In order to pick up my car. More
by vverma
February 20, 2019
Service rating Very professional and worked hard to get me out in a timely manner as promised. Made sure they came by to go over additional pricing and services need Very professional and worked hard to get me out in a timely manner as promised. Made sure they came by to go over additional pricing and services needed to be done on the car More
by BradyB
February 19, 2019
A1 Maintenance Yvonne gave excellent service. Yvonne very professional but also friendly and courteous. She explained what it might need change in the next service. Yvonne gave excellent service. Yvonne very professional but also friendly and courteous. She explained what it might need change in the next service. Nice waiting area. More
by ay02
February 16, 2019
2 New Back shocks This box is unnecessary and find it annoying. Yvonne Russel was truly excellent to work with. Everything went smoothly and everyone was friendly a This box is unnecessary and find it annoying. Yvonne Russel was truly excellent to work with. Everything went smoothly and everyone was friendly and helpful. More
by mudbug1
February 13, 2019
Oil change Great friendly experience detail review with the vehicle overall maintenance. Will need to get my vehicle data for certified car for better understan Great friendly experience detail review with the vehicle overall maintenance. Will need to get my vehicle data for certified car for better understanding of my vehicle. More
by pinal.d.desai
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