Yvette Garza

I had an overall good experience at the dealership. It can be improved in many ways. First of all, I asked them to tell me which car would be best in terms of price between a Civic and accord they reco It can be improved in many ways. First of all, I asked them to tell me which car would be best in terms of price between a Civic and accord they recommended the civic would be better. We spend about four hours back-and-forth going through deals for the Civic then after I realized that the accord is better in terms of price then the management itself told me that you’re right that accord is better in price so I wondered why didn’t they tell me in the first place. also there consumed a lot of time going back-and-forth with unnecessary deals and promotions I didn’t want to purchase. But I would still say they tried their best. The car did get a deep clean but had a strange food type smell inside it since the minute I drove off with it. I would like to get renewal of the deep clean inward and out ward More

by haris.shahzad97 Verified Customer Verified Customer

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Ali and Yvette were kind, professional, and patient. It was a positive experience. If I consider purchasing another Honda, I'll first consider Norm Reeves Honda. I didn't rate Mr Craddock because I didn It was a positive experience. If I consider purchasing another Honda, I'll first consider Norm Reeves Honda. I didn't rate Mr Craddock because I didn't meet him. More

by smk.pharmd Verified Customer Verified Customer

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My initial visit did not go as planned but the store reached out to remedy issues reached out to remedy issues More

by danflynn25 Verified Customer Verified Customer

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Excellent work Great job Excellent personality My experwas a excellent and very happy with car experwas a excellent and very happy with car More

by chefflores3167 Verified Customer Verified Customer

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The service was Wonderful! The service manager Williams was very attentive to my concerns! Thanks The service manager Williams was very attentive to my concerns! Thanks More

by Lexie Verified Customer Verified Customer

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They did a great work helping us to get a new car John is the best I will recommend! Will come back soon Thank you! is the best I will recommend! Will come back soon Thank you! More

by ruiznidia79 Verified Customer Verified Customer

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Great communication and service. Was very patient and understanding of situation and worked through car purchase and financial processes smoothly. Was very patient and understanding of situation and worked through car purchase and financial processes smoothly. More

by pegasus0 Verified Customer Verified Customer

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I was about to return my car. I waited over 2 months, my sales reps left the company and I was left hanging but then JERMIAH literally came in and he was just amazing. Took care o I waited over 2 months, my sales reps left the company and I was left hanging but then JERMIAH literally came in and he was just amazing. Took care of me and saved the sale. Literally wasn’t even his deal, I’m not sure if he got the commission but man oh man was I angry at him and I feel so bad. I was about to post a 1 star review on Google with the following story but then he came and fixed everything. Here’s what happened prior to him helping me I want to start by saying I’m an easygoing, trusting person. I sent money right away when asked and tried to give the benefit of the doubt. I’m sure the team here is made up of good people, but something went very wrong with my experience. I was shopping for a car online and got excited when I found Norm Reeves Honda because they offered online buying. At the time, I was speaking with a few dealerships, but Norm Reeves was closer, so I leaned toward going with them. Here’s what happened: I spoke with a salesperson, Jerry, who told me they had the car I wanted available on July 30. His manager, Melissa, assured me I could do everything over the phone. I paid a $500 deposit, and the day before pickup, they asked me to wire the full payment, which I did. July 30 came… no car. I had already texted, emailed, and called (three times that day) before finally finding out it wasn’t there. I was told there was just a “slight delay” and it would be a few days. Those “few days” turned into August 5, then August 7, then August 8. Each time, no car. It was extremely difficult to get updates from my salesperson—most of my calls went unanswered. I had to speak with three other salespeople before finally being told the car might arrive between August 13–17. By this point, I had already been relying on Uber for two weeks and asked if they could find another solution. No response. Then, on August 12, I got a call saying the car would now arrive on August 22. I asked if they could offer anything to make up for the fact that they had my money for weeks and left me without a car. The call ended without any resolution. Before the money hit their account, communication was great. After that, not so much. I feel misled, and I could have easily gone with another dealership—yes, further away—but at least I’d have my car by now. I’m still hoping to work something out. I’ve even suggested fair resolutions in email, like refunding my payment (minus the deposit) until the car arrives, at which point I’d send the full amount again. So far, no movement. Hopefully someone in upper management reads this, because the sales managers haven’t been able to help. I’m happy to update this review if Norm Reeves steps in and makes things right. More

by zrattu Verified Customer Verified Customer

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Great salesman Austin Yvette was good but it was info overload Very smooth Good experience overall overload Very smooth Good experience overall More

by dunkeyboy5 Verified Customer Verified Customer

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We had such a pleasant time car shopping at this Honda! Everyone did such a great job of making us feel welcomed from the beginning! Everyone did such a great job of making us feel welcomed from the beginning! More

by karem0392 Verified Customer Verified Customer

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