Yurima Esalante`

The service was great. Yuraima Escalante provided me an excelent customer service. I ,m really really satisfied with the deal that I got it. Yuraima Escalante provided me an excelent customer service. I ,m really really satisfied with the deal that I got it. More

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The treatment and environment was excellent. The sales person Yurima Escalante is wonderful, she is very professional. The sales person Yurima Escalante is wonderful, she is very professional. More

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El mejor proceso y experiencia en un proceso de Dealer es con la familia de Doral Hyundai y de la mano de Yuraima la mejor 🙏🏻 con la familia de Doral Hyundai y de la mano de Yuraima la mejor 🙏🏻 More

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I would defitnetly recommend it for it's excellent professional service and product. Way to go Yuraima Escalante professional service and product. Way to go Yuraima Escalante More

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Friendly prosees throughout the acquisition time in the dealer every step was easy to sign my new car dealer every step was easy to sign my new car More

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Una atención muy buena de parte de Yuraima y del financista que nos atendió increíblemente rápido. Recomendaría a todas las personas que conozco financista que nos atendió increíblemente rápido. Recomendaría a todas las personas que conozco More

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What a great experience, very friendly staff and great service, Yuraima helped me find the perfect car for me. Everything was explained in detail, very professional, Looking forward to returning on my nex service, Yuraima helped me find the perfect car for me. Everything was explained in detail, very professional, Looking forward to returning on my next purchase. More

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We love this dealership since day one! Back in 2010, when we decided to switch to Hyundai brand from Nissan Back in 2010, when we decided to switch to Hyundai brand from Nissan More

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Excelente vendedora , excelente personal , excelente agencia. Muy buena atención, quedé con ganas de volver en el futuro y comprarme otro vehículo agencia. Muy buena atención, quedé con ganas de volver en el futuro y comprarme otro vehículo More

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Bought a vehicle through them from West Palm Beach, FL, everything went great until the vehicle was delivered to us without any temp tags. We called the dealership asking to be sent tags to drive and were everything went great until the vehicle was delivered to us without any temp tags. We called the dealership asking to be sent tags to drive and were transferred to the finance manager, which went to his voicemail. I left a voicemail and no response that day (left voicemail around 1PM). The next day I called the dealership 5 times, from morning to evening and was again sent to the finance managers voicemail, only again no response. I was getting so frustrated and tried telling each sales representative on the phone how I keep calling and nobody is helping me, but they just transferred me without any empathy or concern. The next day we called again multiple times, same situation and no help. I decided to chat on their website which they had a text option where I hoped to get someone's eyes on our situation to help. We were texted by a lady named Maddie Nelson and she put my phone number in the text asking if that was the correct number to call to discuss the issue and I responded yes, which this text was around 9AM. I texted her again at 3PM and was told the issue was noted to their team and they would reach out to me soon. 6PM and the same thing, I then realized the texts were sounding very automated, even though I asked if it was a robot or person and she texted me saying "I'm Maddi Nelson, a real person and sales associate at Doral Hyundai." Still no response. Then the next day I texted her and got the same information. I called their sales department a final time but was hoping if I showed interest in buying a large priced item they'd send me to their finance manager, but I was not, actually the sales representative told me "I can transfer you to the finance manager but he's probably not going to answer because he has customers in the office." He really was more interested in getting my info and having a sales associate work a deal, not letting me have an option to speak with the finance manager. ****UPDATE: I called the service department this morning and had a representative Dillon take down my info and pulled up our info which was more than any sales rep had done, told me he would try to get in touch with the accounting department to get our tags sent to us. I emailed the general manager Jose Albert after looking at the reviews and he responded this morning where he tagged the Finance Manager Edward & his assistant Tatiana whom had the temp tags and registration sent via FedEx with the tracking # and advised it will arrive tomorrow morning. I am very grateful they rectified this situation after having such issues with them the previous days. More

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