Yourik Ghadimi

Traveling from out of state. The car was out of alighment and the break rotors were shuttering terribly. They resurfaced rotors (on a 2022) and still not great. Never purcahsed The car was out of alighment and the break rotors were shuttering terribly. They resurfaced rotors (on a 2022) and still not great. Never purcahsed a BMW from a BMW dealership that was this poorly prepared for sale. Now I have to take to the dealer here. Sales rep was nice and did all he could. Same with the mechanic but ultimately - they should have replaced the rotors and fixed it right. More

by dustinc3 Verified Customer Verified Customer

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Great customer service! They serviced my car efficiently and quickly. The location is easy to access, and the staff are professional and friendly. Thank you! They serviced my car efficiently and quickly. The location is easy to access, and the staff are professional and friendly. Thank you! More

by ANGELAMARIACOSTELLO Verified Customer Verified Customer

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Our car was ready and no one came to let me know. Wasted 1/2 hour waiting till I approached someone and was told the car has been ready for more than 1/2 hour. Wasted 1/2 hour waiting till I approached someone and was told the car has been ready for more than 1/2 hour. More

by HWEETIN.BAN Verified Customer Verified Customer

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Very unprofessional team. Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! More

by SREERAM44 Verified Customer Verified Customer

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I purchased a car and the dealer refuses to provide the second key, or any additional keys. This is a concern beyond salesmanship and customer service, which they both fail in - salesmanship and customer s second key, or any additional keys. This is a concern beyond salesmanship and customer service, which they both fail in - salesmanship and customer service. More

by COLORFULBLOOMS Verified Customer Verified Customer

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Gary and the used car manager were incredibly patient and accommodating. I would recommend to everyone accommodating. I would recommend to everyone More

by MATTGEZALYAN Verified Customer Verified Customer

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I can't say enough kind words about Santa Monica BMW they are the ultimate professionals from top to bottom are the ultimate professionals from top to bottom More

by RANDY70 Verified Customer Verified Customer

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Great dealership staff are awesome. Great customer service I like bringing my car to this dealership. Great customer service I like bringing my car to this dealership. More

by GLORIAJUAREZAVINA Verified Customer Verified Customer

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horrible that i waited forever, 30 minutes, then other customers arriving after me got serviced and left before me customers arriving after me got serviced and left before me More

by BJA1111 Verified Customer Verified Customer

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Our salesmen (Gary/ Garabet) is the reason I would continuously recommend this dealership. Gary went above and beyond to make sure we reached a deal and everyone was happy at the end of the day. Even continuously recommend this dealership. Gary went above and beyond to make sure we reached a deal and everyone was happy at the end of the day. Even with all the obstacles faced, Gary stayed patient and persistent to see everything through and i’m eternally grateful for purchasing this car from this dealership through him. We left a different BMW dealership a little bit before we visited this one because of how rude and uncomfortable the sales person was towards us. Simply put, if possible, I’d take Gary as my salesmen at any dealership for any car brand. THANK YOU GARY AND SANTA MONICA BMW! More

by Mo Verified Customer Verified Customer

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