Yordanys Perez
Yordanys Perez at Herb Chambers BMW of Sudbury

Yordanys Perez | Page 4

Service Advisor

Herb Chambers BMW of Sudbury

128 Boston Post Rd
Sudbury, MA 01776

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4.6
73 Reviews
4.6

73 Reviews

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73 Reviews of Yordanys Perez

December 31, 2024

Dealership Rating
Employee Rating

Does good work but always feel like I’ve been squeezed for extra $. Advisor was heavy handed and uncompromising with me even though I service five cars exclusively at their dealership. More

by JEFF.WEISBERG44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Ewen , Nick Sullivan, Laura

Jan 02, 2025

Herb Chambers BMW of Sudbury responded

Jeff, thank you for the review. We appreciate the feedback and will certainly keep it in mind as we work to continually improve the service we provide to our valued customers. If you have any additional questions or concerns about your recent visit, please feel free to contact me directly. Thanks again, Sean King - General Manager - sking@herbchambers.com

December 05, 2024

Dealership Rating
Employee Rating

My wait was very long, but I think the circumstances were out of the service department's control. Everyone I dealt with was courteous and very helpful. More

by kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

Herb Chambers BMW of Sudbury responded

Kelly, thank you for your patience and understanding. We're glad to hear our team at Herb Chambers BMW of Sudbury provided courteous and helpful service despite the wait. We appreciate your feedback!

December 04, 2024

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Employee Rating

Service is very slow. My oil change took 3.5 hours, not sure why. Seems extremely long for a routine maintenance service. More

by jeliason85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 05, 2024

Herb Chambers BMW of Sudbury responded

I'm sorry to hear about the wait for your oil change. We aim for efficient service, and it's clear we fell short this time. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Sean King - General Manager - sking@herbchambers.com

December 01, 2024

Dealership Rating
Employee Rating

The guys they did a very good job and the customer service team they are very good too !!! More

by Abou Raad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Herb Chambers BMW of Sudbury responded

Thank you for the positive feedback, Abou! Our Herb Chambers BMW of Sudbury team looks forward to serving you again in the future!

November 26, 2024

Dealership Rating
Employee Rating

Excellent service experience. All services were fully explained and executed in a timely fashion. Service provider was fully cognizant of customer satisfaction. More

by JBNY1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Herb Chambers BMW of Sudbury responded

Thank you for sharing your positive experience with Herb Chambers BMW of Sudbury! We're delighted to know that our team provided excellent service and ensured everything was explained clearly. We appreciate your feedback and look forward to serving you again in the future!

November 13, 2024

Dealership Rating
Employee Rating

My experience was fantastic! Yordanys, my service advisor, delivered outstanding customer service. He carefully reviewed my vehicle's needs to ensure that I would be safe when I More

by Klew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Yordanys provided you with outstanding service at Herb Chambers BMW of Sudbury. It's great to know he made your experience a positive one and ensured your vehicle's needs were met. Thanks for sharing!

November 12, 2024

Dealership Rating
Employee Rating

Excellent service and communication of any issues and concerns. They provided Unilateral application of discounts available. More

by pcmcguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2024

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Herb Chambers BMW of Sudbury provided excellent service and clear communication. We appreciate your feedback and look forward to serving you again in the future!

October 30, 2024

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Employee Rating

The experience was exceptional. I was taken care of from the moment I called. Would absolutely recommend! More

by David Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2024

Herb Chambers BMW of Sudbury responded

David, we're delighted to hear that you had an exceptional experience with us at Herb Chambers BMW of Sudbury. Thank you for the recommendation!

October 26, 2024

Dealership Rating
Employee Rating

Yordanys provided the service advisor guidance that I would expected from the number of years I have been associated with Herb Chambers. But I must also add that Yordanys provided more. His addition to d More

by Robert
Recommend Dealer
Yes
Oct 28, 2024

Herb Chambers BMW of Sudbury responded

Robert, we're delighted to hear that Yordanys exceeded your expectations and made your experience at Herb Chambers BMW of Sudbury a productive one. Thank you for being a loyal customer!

October 26, 2024

Dealership Rating
Employee Rating

The repair process was efficiently handled, thank you! However, I noticed my tire pressure indicator was still low upon collection. Appreciated the loaner car and the complimentary wash. Thank you again More

by RO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Herb Chambers BMW of Sudbury responded

Thank you for the review. We're happy to hear your overall experience went smoothly and appreciate the feedback regarding your tire pressure - we'll make sure this gets shared with the appropriate members of our team. Thanks again and please don't hesitate to reach out if our Herb Chambers BMW of Sudbury crew can assist you again in the future!

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