Yolanda Daughtry
Yolanda Daughtry at Jerry's Toyota
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Yolanda Daughtry

Service Lane Manager

Jerry's Toyota

8001 Belair Road
Baltimore, MD 21236

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4.6
66 Reviews

Yolanda has been in the auto industry since 2003 and at Jerry's since 2013. Hobbies & Interests include basketball, singing, and family.

4.6

66 Reviews

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66 Reviews of Yolanda Daughtry

May 08, 2025

Dealership Rating
Employee Rating

PLEASE don’t give this place your business. They say they’re all about you but it is total xx. Other than the initial sales person and the customer relationship lead (who were great), I was dis More

by patrick.overton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 09, 2025

Jerry's Toyota responded

I’m sorry to see your visit warranted this review. Please email our general manager at MattB@JerrysAutoGroup.com if you would like to discuss your experience further.

May 09, 2025

patrick.overton responded

I've already tried to work it out with you all over the phone, in person and through Toyota, and you're clearly not interested in a fair and reasonable arrangement; so take this canned response and shove it.

March 15, 2025

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We took our 2005 Toyota in for repairs. What we received was lies and excuses when things were not handled correctly. We did receive an $80 credit on a $880 bill and a car with more issues More

by Drgrizzly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 17, 2025

Jerry's Toyota responded

I’m sorry to see your visit warranted this review. Please email our general manager at MattB@JerrysAutoGroup.com if you would like to discuss your experience further.

February 21, 2025

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Employee Rating

The person who answered the phone was very polite and respectful and very nice and the service provided was very good and helpful and the service writer was very nice and helpful and friendly communicati More

by Howardlwaters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kris Brunson

Feb 24, 2025

Jerry's Toyota responded

We appreciate your review of our Service Department!

February 12, 2025

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Technician, Sunny was great as always. Very thorough but never oversells. I will keep going back. More

by jsgood340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Carroll

Feb 12, 2025

Jerry's Toyota responded

We're happy to hear you had such a positive experience with our team! We look forward to having you back.

February 07, 2025

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Employee Rating

REPAIRS WERE DONE ON TIME. GREAT SYAFFF = GREAT RESULTS. ONLY CONCERN IS OUR MECHANIC DID NOT ADVISE THE COST OF THE REPAIRS COULD HAVE BEEN PAID FOR BY OUR CAR INSURANCE, WHI More

by lou.tomaschko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Jerry's Toyota responded

We appreciate your detailed account of your visit to our service department! Your comments have been heard and will be brought to the notice of management so we can better serve you and our other customers.

January 03, 2025

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The service from this dealership is great. The representatives assist me with car care and car knowledge. My relationship of 17 years with this dealership contributed to decision of buying an More

by JLGeen147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Jerry's Toyota responded

Thank you for sharing your experience at our dealership with multiple employees, we truly appreciate your business!

September 01, 2024

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Employee Rating

The dealership is clean, and while I waited I had a pleasant experience with a salesperson named Paul Southard. He was very knowledgeable, polite, and not pushy. I will definitely seek him out when I'm More

by Sma105
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Jerry's Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at our dealership. We strive to create a welcoming environment for all our customers, and we're delighted that Paul Southard was able to provide you with exceptional service. We appreciate your business and look forward to serving you again in the future.

July 25, 2024

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Employee Rating

Amanda is knowledgeable and takes time in explaining to the customer what is going on with their car. She is very pleasant, patient and understanding with a smile. More

by Maima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Morton

Jul 26, 2024

Jerry's Toyota responded

Thank you for the 5-star review! We love to hear that you had a positive time with Jerry's Toyota. We will pass along your kind words to Amanda and we look forward to your next visit!

July 25, 2024

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Employee Rating

They took there sweet xxx time to complete the work that had to be done and had me wait unnecessarily amount of time to get my car back!!!!! I am totally pissed off, I will never ever deal with this dealer More

by Bmoresportsfan60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jennifer Standish, Dora Sullivan, Joe Kramer, Stacye Giallousis, Jeffrey Morton, Ryan Carroll , Ellen Boyd, Tammy Farley, Mary Lee, The entire service department

Jul 26, 2024

Jerry's Toyota responded

Thank you for providing your feedback, we are sad to hear that you had an unpleasant experience with Jerry's Toyota. We will provide this review to management. If you would like to discuss this issue further please do not hesitate to contact mattb@jerrysautogroup.com.

May 31, 2024

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Employee Rating

Ryan was a great service advisor and had me in and out in no time! More

by jasonp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Carroll

Jun 03, 2024

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with Ryan!

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