Yasmine Adbulhafeez

Terrible experience. It started off ok…but got worse the longer I was there. Moe, the finance director did me dirty. First off he repeatedly told me that he was going to It started off ok…but got worse the longer I was there. Moe, the finance director did me dirty. First off he repeatedly told me that he was going to take care of me. Told me about warranty. I refused the warranty. He did not listen to. Told me why I needed it and how it would pay for itself in the long run. Well I did not want it. He reassured me that I’d be able to cancel it. Ok fine. After Being there for 5hrs, I was ready to get out of there. I cried the whole way home because I felt like Moe did not listen to me. I felt like I was taken advantage of. There were additional fees added to the loan. Interior and exterior treatment and a security device. Neither of these were listed online in the price. I was never told the price of the warranty and how much was being financed. When I signed papers, he did not explain what it actually was I was signing. He gave me his personal phone number and told me to contact him for anything. I emailed him the following day because I wanted that warranty off. I called & left a message. Then on Monday I did the same. I called and emailed him every single day and I got absolutely nothing back. I feel like he scammed me. After being home with vehicle, I noticed that the sticker to remind you when to change your oil, was put over the old sticker. It was peeling off. One would think, the old sticker would be taken off first. My maintenance light came on to warn me that vehicle is due for oil change. So when oil was changed, it was never reset. Then when the camera was installed it messed up the windshield. A new mirror was installed. The windshield looks like crap from the outside. I did not expect my vehicle to have no flaws but the things that the dealership did was careless, sloppy and lazy. 2 weeks later, I still have not heard back from my sales person, the finance director, or anyone else from here. So very disappointed to say the least. More

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Yasmine is no doubt one of the best saleswomen. She carries extreme knowledge in the field she works in and truly cares about supporting each and every one of her buyers. She made us feel special a She carries extreme knowledge in the field she works in and truly cares about supporting each and every one of her buyers. She made us feel special and loved, spending quality time and showing concern in our interest. I highly recommend her, and if I ever need a Volkswagen sometime in my future, she js someone I will go to. More

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Mohammad Aatef & Yasmin the best customer service they are the stars of this dealer thank you Mr. Amjad you did great are the stars of this dealer thank you Mr. Amjad you did great More

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Our sales representative Yasmine was very knowledgeable and answered our every question. When we mentioned our concerns, she was quick to address them with no hesitation. She was friendly, well understood and answered our every question. When we mentioned our concerns, she was quick to address them with no hesitation. She was friendly, well understood our needs, and helped us find a perfect car for our son. We walked out happy and the entire experience was a pleasure. More

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