Xavier Troupe
Product Specialist
Russ Darrow Waukesha Kia
2141 East Moreland Boulevard
Waukesha, WI 53186
19 Reviews
Write a Review19 Reviews of Xavier Troupe
April 15, 2024
We worked with Xavier who went above and beyond. He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the right vehicle and had it quickly brought in for us. They gave us a fair trade in value on our 2020 Kia to put towards our new 2024 Kia. I highly recommend others to bring their business Xavierat Kia of Waukesha!! More
Other Employees Tagged: Brandon McGahee, Jacob Povlich, Charlie Ziegler
January 17, 2024
We went to this dealership to look at a vehicle, called ahead to make sure the vehicle was clean from snow so we could look at the paint and test drive it. Upon arrival, the vehicle was clean up enough to ahead to make sure the vehicle was clean from snow so we could look at the paint and test drive it. Upon arrival, the vehicle was clean up enough to drive and running to warm up. I test drove the vehicle and the wheel began to violently shake above 45mph sure to balancing issues. We declined the vehicle as I'm not buying a car that needs maintenance and the manager, Brandon, began trying to explain the snow in the "wheel wells" (body of the car, not the rotating wheel) can hinder balance issues and it's been a common issue with snow in his 20+ years in the business. He pointed to the snow in the rim of the tire, not the wheel wells, but kept referring to the wheel wells. He was upset I was still declining the vehicle and asked "did you expect us to thaw the vehicle" where I responded "well if it's a common issue in your 20+ years, we did ask you to clean the vehicle enough for a test drive" where he turned his back on me and told me to have a good day, basically kicking me out of the store. For this to be a manager... No KIA for me and no more Russ Darrow. Left a bad taste in the brand and the company! Purchased a vehicle at another location. More
Other Employees Tagged: Brandon McGahee
December 12, 2023
Xavier was amazing to work with, he made our car buying purchase a breeze. We went to look and came home with a car. We didn’t feel the pressure you normally do when going to a car dealer. Highly recommend purchase a breeze. We went to look and came home with a car. We didn’t feel the pressure you normally do when going to a car dealer. Highly recommend. Everyone was very friendly! More
Other Employees Tagged: Shannon Pankratz, Ben Artymowski
October 29, 2023
Xavier was great. He listened to our needs and didn’t push us into something we didn’t want. Great sales man. Will be back for our next vehicle. He listened to our needs and didn’t push us into something we didn’t want. Great sales man. Will be back for our next vehicle. More
Other Employees Tagged: Shannon Pankratz
May 24, 2023
WE HAD A GREAT BUYING EXPERIENCE WITH LEASING OUR NEW 2024 KIA. XAVIER TOOK MUCH TIME WITH US EXPLAINING ABOUT THE SUV THAT WE LEASED. HE WENT OF AND BEYOND WHAT WE EXPECTED FROM A SALES PERSON. THANK YO 2024 KIA. XAVIER TOOK MUCH TIME WITH US EXPLAINING ABOUT THE SUV THAT WE LEASED. HE WENT OF AND BEYOND WHAT WE EXPECTED FROM A SALES PERSON. THANK YOU XAVIER. ALL OF THE PERSONAL WERE VERY FRIENDLY WHICH MADE IT EASY TO RELAX AND ENJOY OUR EXPERIENCE IN LEASING A CAR. WILL TELL EVERYONE WE KNOW ABOUT THE GOOD PEOPLE AT RUSS DARROW WAUSKESHA. More
November 08, 2022
Had a very good experience. Salespeople were very knowledgeable and helped figure out the best vehicle for what I wanted. Salespeople were very knowledgeable and helped figure out the best vehicle for what I wanted. More
Other Employees Tagged: Charlie Ziegler
February 06, 2022
Xavier was a very friendly and helpful sales person. This was my first time purchasing through a dealership and it went smoother than expected. My vehicle was as described on the website where I first saw it was my first time purchasing through a dealership and it went smoother than expected. My vehicle was as described on the website where I first saw it. More