Wilson Quinones | Page 7

Buyer Beware - The 'Ol Bait and Switch My review is very similar to previous 1-Star Ratings. My initial impressions of the dealership were positive: professional salesperson, spotless sh My review is very similar to previous 1-Star Ratings. My initial impressions of the dealership were positive: professional salesperson, spotless showroom, and the vehicle I was interested in was beautifully detailed and appeared exactly as described on their website. Before I dump on them, I have to state as a cash buyer - I do not know how they deal with people looking to finance their purchase. However, I can take a pretty good guess. After looking over the vehicle and taking it for a spin I was very enthusiastic. I thought to myself, "I have no problem giving them their asking price and getting out of here with an additional $2,000 or so in taxes and fees. Both sides of the deal will be happy with the ease and results of the transaction." Then the salesperson "ran the numbers". He came back with a total of approximately $30,800 for a vehicle sticker'd at $22,997. HUH?!? This total included approximately $1,400 for a dent and windshield protection plan and the BIG DOG - $3,900 for a "Used Car Dealer Inspection Fee". Yeah...seriously. I was shocked. I told the salesperson I was not interested in the protection plan. The only thing I could come up with for such a crazy inspection fee at the time was some sort of requirement for an Illinois lemon law. After some research I can tell you, it is not. The salesperson took the amount I was willing to spend to the decision maker and came back with their minimum to get the vehicle off the lot, $27,000. Still $4,000 over their initial asking price. I would imagine they make off pretty well sticking these fees to customers who are uncomfortable asking questions or unprepared to walk away from a deal. If you're thinking of shopping at Ed Napleton Acura, I'd recommend you be prepared to do both of these things. Good Luck! More

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I came from Indiana to purchase a Mazda CX 9 used. I was given a test drive by Wilson, one of the salesman. Everything was OK then it came to the price. The car was listed at $24,500 on the internet. When t given a test drive by Wilson, one of the salesman. Everything was OK then it came to the price. The car was listed at $24,500 on the internet. When they came back with the final price there was an added $4,000 for a UDI. When I inquired about this I was told that this was a Used car Dealer Inspection fee. Seriously talk about bait and switch. They should be ashamed This is the type of thing you would expect from a shady back street dealer. Not a supposedly respectable name. Shame on you. Not only will I not ever purchase any vehicle from them, but I will let everyone know this is how they operate. More

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Great dealership overall, would come back again. Everyone in the dealership was really helpful and were super patient with every question. Cashiers were extremely friendly and helpful. They helped ou Everyone in the dealership was really helpful and were super patient with every question. Cashiers were extremely friendly and helpful. They helped out with any questions and purchases I had. More

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Wilson was super awesome. I told him exactly what I needed and what my price range was. He had two cars picked out for me and I was so in love with the one. He made the whole process actually very easy needed and what my price range was. He had two cars picked out for me and I was so in love with the one. He made the whole process actually very easy and we were in and out with my brand new car. Definitely 5 stars. More

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Great customer service came in to see what deals they had, got the opportunity to be helped by Wilson got me a great deal will come back again had, got the opportunity to be helped by Wilson got me a great deal will come back again More

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Fantastic sells service Went into the purchase a pre-owned Nissan Armada and my sells man Wilson Quinones was absolutely wonderful from start to finish. He was very knowledge Went into the purchase a pre-owned Nissan Armada and my sells man Wilson Quinones was absolutely wonderful from start to finish. He was very knowledgeable about the car explaining it to me in great detail and personal telling me about his experience driving one of these SUV's. Wilson took me thru the purchasing process step by step, explaining to me all of my options which I felt was very genuine and not someone trying to get his sell. That meant a lot to me, and I would recommend him to all of my family and friends. I also would like to thank Donnie Donchoavramov, he did all of my final paperwork, but with Donnie it was not just about getting me to sign across the dotted lines, I felt like I could have sat in his office and talked for hours, he had some very nice music playing in the back ground and we just talked Basketball for the entire paperwork process. I would definitely recommend to all of my family and friends to make their next car purchase with Ed Napleton, it's great to be a part of this family. Cletis Cross More

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Excellent Customer Experience Being from Menomonee Falls, Wisconsin, we had the absolute best experience with Ed Napleton Acura in Elmhurst, IL in getting a 2020 TLX A-Spec for our Being from Menomonee Falls, Wisconsin, we had the absolute best experience with Ed Napleton Acura in Elmhurst, IL in getting a 2020 TLX A-Spec for our son.I would HIGHLY recommend this dealership hands down. Instead of 5 stars, I would give them a 10-star rating. The entire team from start to finish was great to work with - Wilson Quinones, Connor Klein, and Donnie D. A big shout out to these individuals! This dealership has set the bar for impeccable customer service/overall best customer experience. We definitely will be a return customer. More

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Thank you Wilson for helping me find ways to help improve my Acura. He knew of the model well and his team helped me evaluate what I can do to see what was going on thanks you guys my Acura. He knew of the model well and his team helped me evaluate what I can do to see what was going on thanks you guys More

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Nice Acura’s! I love both new and used models. I definitely got lots of help from staff members and they were very nice and helpful on helping me find the right car for me . definitely got lots of help from staff members and they were very nice and helpful on helping me find the right car for me . More

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It was nice working with Wilson in looking into Acura’s that would be enough room especially with kids. I’m happy with his help and responding to needs. that would be enough room especially with kids. I’m happy with his help and responding to needs. More

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