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Willy Polanco
Willy Polanco at Ocean Cadillac
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Willy Polanco

Certified Brand Ambassador

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.4
29 Reviews

Hello I'm looking forward to providing you a Luxury VIP Experience like never before!

Dealership Experience

1 yr, 7 mos

Industry Experience

1 yr, 7 mos

Specialties & Trainings

Cadillac Certfified

4.4

29 Reviews

Write a Review

29 Reviews of Willy Polanco

February 18, 2025

Dealership Rating
Employee Rating

Not satisfied with my purchase outcome. I have been waiting for a long time to receive my vehicle that I’ve already purchased, and I am still waiting More

by Pastormbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adriana Molina

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Feb 21, 2025

Ocean Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sales Manager - Victor Lopez (954) 471-2704

February 10, 2025

Dealership Rating
Employee Rating

Not a pleasant experience not too good still waiting for my truck to be finished More

by Pastormbh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Fernando Diaz

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Feb 13, 2025

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sales Manager - Victor Lopez (954) 471-2704

January 23, 2025

Dealership Rating
Employee Rating

Excellent customer service, I've been with the dealer for 4 years now and counting. Always pleased with the assistance. More

by ERGONOVINA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zachary Dehring, Henry Sotolongo, Jack Mitrani

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Jan 25, 2025

Ocean Cadillac responded

Thank you for taking the time to leave us a five-star rating. Thank you for choosing Ocean Cadillac. We appreciate your business and hope to see you again soon! Sales Manager - Victor Lopez (954) 471-2704

December 28, 2024

Dealership Rating
Employee Rating

Willy was very professional and courteous. He showed patience and knowledge on every aspect of our interaction. More

by Lcs_pereyra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Sanchez

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Dec 29, 2024

Ocean Cadillac responded

It's great to hear that Willy was able to assist you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac! Sales Manager - Victor Lopez (954) 471-2704

December 28, 2024

Dealership Rating
Employee Rating

Willy made the process fun and easy. He was very professional and helpful. Showed me all my options. More

by tiffanypenha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 29, 2024

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with Willy. We're glad to hear he delivered such a great experience! Sales Manager - Victor Lopez (954) 471-2704

December 21, 2024

Dealership Rating
Employee Rating

Excellent customer service: Friendly and knowledgeable sales staff, attentive to your needs, and not overly pushy. More

by carlhenz.exat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 22, 2024

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac. Sales Manager - Victor Lopez (954) 471-2704

December 13, 2024

Dealership Rating
Employee Rating

Very pleasant and professional experience Willy was great definitely recommend Ocean Cadillac will be buying with them again More

by Michel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zachary Dehring

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Dec 15, 2024

Ocean Cadillac responded

Thanks, Michel, for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Sales Manager - Victor Lopez (954) 471-2704

November 30, 2024

Dealership Rating
Employee Rating

Visiting from family here Clearwater saw they had an xt6 in our price range. Wasn’t happy with their trade in offer but was satisfied in the end with our deal More

by Albrightdean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesse Henry, Fernando Diaz

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Dec 02, 2024

Ocean Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Dean, feel free to contact us at your convenience.

November 30, 2024

Dealership Rating
Employee Rating

La atención fue excelente, fueron muy amables y te apoyan en todo el proceso, Willy buen vendedor More

by francisgonzalezdesousa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Dec 02, 2024

Ocean Cadillac responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

November 27, 2024

Dealership Rating
Employee Rating

Willy was great. But after sale I found defect in color cover. Went to Cadillac Ocean service and met with rude, unprofessional manner by service employees. Basically More

by azarnovruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adriana Molina, Fernando Diaz , Albert Prat, Orlando (not sure about surname)

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Nov 30, 2024

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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