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Willy Polanco
Willy Polanco at Ocean Cadillac
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Willy Polanco

Certified Brand Ambassador

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.6
19 Reviews

Hello I'm looking forward to providing you a Luxury VIP Experience like never before!

Dealership Experience

1 yr, 4 mos

Industry Experience

1 yr, 4 mos

Specialties & Trainings

Cadillac Certfified

4.6

19 Reviews

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19 Reviews of Willy Polanco

November 17, 2024

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Employee Rating

Estoy realmente complacido con el dealer y en especial con Wuily por su gentileza y profesionalidad muchas gracias More

by angelmanuel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 18, 2024

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear that Willy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 17, 2024

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Employee Rating

Estoy muy contento con trato de diler y muchas gracias a Willy q me atendió bien muchas gracias More

by dailysperdigon91Dailys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 18, 2024

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad Willy was able to help, and we hope to see you again!

November 02, 2024

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Employee Rating

"Ocean Cadillac's staff is truly exceptional! From sales to service, every team member demonstrates outstanding expertise, kindness and commitment to customer satisfaction." More

by DBA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro, Mike Lombrozo, Jacob Joseph, Victor Lopez, Angel Rodriguez, Fernando Diaz, Maritza De Los Santos, Albert Prat

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Nov 04, 2024

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 29, 2024

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Employee Rating

Willi, muy paciente y muy profesional. Hasta el final conmigo y me consiguió el auto que quería. Lo recomiendo 100%. More

by Enrique
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 29, 2024

Ocean Cadillac responded

Here at Ocean Cadillac, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Enrique, and it was a pleasure having you at the dealership. We appreciate your review!

October 29, 2024

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Employee Rating

Angel fernando And Victor were very honest through the process. We actually are paying for a car that we like not a high amount for a car that has a low price. This car is beautiful perfect for me and my More

by Gcintron73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victor Lopez, Angel Rodriguez, Fernando Diaz

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Oct 29, 2024

Ocean Cadillac responded

Here at Ocean Cadillac, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 28, 2024

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Employee Rating

Willy was fantastic start to finish. He is very knowledgeable and answered all of my questions. A consummate professional. More

by Gregbaldwin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Sanchez

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Oct 28, 2024

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business, Greg, and hope to see you again soon!

October 26, 2024

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Employee Rating

Willie was so professional and helpful . We truly enjoyed our experience and would recommend him to friends and family . More

by LKORFF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fernando Diaz

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Oct 27, 2024

Ocean Cadillac responded

It's great to hear that Willy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

September 20, 2024

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Employee Rating

I think the purchase process could have been shortened. We were there almost 8 hours. Both personnel were very professional, but I got really frustrated that I was told by Willy we had a deal early on but More

by ELACAU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fernando Diaz

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Sep 22, 2024

Ocean Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 06, 2024

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Employee Rating

Whole staff was amazing there honest and keep there word i though incould get approved zav Victor and Angel made it happen More

by GURU305TR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro, Zachary Dehring, Jesse Henry, Jacob Joseph, Victor Lopez, Angel Rodriguez, Fernando Diaz, Maritza De Los Santos, William Greene

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Sep 06, 2024

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Victor and Angel, and we look forward to working with you again.

September 04, 2024

Dealership Rating
Employee Rating

Willy and Zack were amazing working with me to get the best price and vehicle possible .would recommend them to everyone 100 percent More

by GG6259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zachary Dehring

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Sep 04, 2024

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Willy and Zack here at Ocean Cadillac. We appreciate your business and hope to see you again soon!

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