Willie Higgins

When we bought my BMW last year from BMW of Tigard (https://www.facebook.com/BMWofTigard?mibextid=ZbWKwL), we purchased a 5-year, 75,000 maintenance package for $2,250. It seemed like a great deal at (https://www.facebook.com/BMWofTigard?mibextid=ZbWKwL), we purchased a 5-year, 75,000 maintenance package for $2,250. It seemed like a great deal at the time, because we all know how expensive regular maintenance can costs these days. Imagine my surprise, when I took my car in for its yearly service, only to find out that, despite my car having only 34,000 miles, and despite my owning it for just over a year, the maintenance package we purchased was due to expire in May 2024. It turns out that it's five years OR 75,000 miles, and the five year clock starts ticking when the car is manufactured. Had I not had the maintenance plan, the yearly service I just had would have cost $295.00. Instead, since we paid $2,250.00 for the maintenance plan, I essentially paid $2,250.00 for a $295.00 service! This didn't sit right with me, so I decided to speak with the dealership manager when I picked up my car. After I explained the situation to him, he said he would look into it and speak with the person who did our financing. I didn't expect much... in fact, I was preparing to go to battle over the principle of what just happened. The next day, I recieved a call from the finance guy. During our conversation, I told him that we would have never bought the contract if we understood that the time limit was retroactive to the manufacture date. I suggested the option of either extending the service contract for four more years, or issuing a refund. He explained that neither canceling nor extending the contract was an option since the contract was carried by a third party. He told me that we are important customers to Kuni BMW, and, although he wasn't sure what could be done at this point, he would try his best. He said he would reach out to me in a few days. Honestly, I had low expectations, other than for this to be one of those very expensive "lesson learned" moments. Imagine my surprise when I recieved a phone call from him. He reiterated that keeping us as customers is very important to them, and to prove it, BMW of Tigard was cutting a check for the cost of the service contract, minus the $295 I would have spent, and sending it to BMW Finance to be credited against our loan. Amazing customer service... and they have our business for life. More

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The entire team I worked with at Kuni was fantastic. The transaction was flawless all around. What stood out to me, I came in unannounced, like a sneak attack one day, on one of the busiest days of the The transaction was flawless all around. What stood out to me, I came in unannounced, like a sneak attack one day, on one of the busiest days of the year, Dec. 30, to show my daughter the rig we were purchasing. The person at the front desk area let me know Jay was in and he'd call/text him to let him know I was there. Not more than 5 minutes later, Jay shows up and he was incredibly helpful, very understanding and happy to see us. Even though he was slammed, he took the 3 minutes to come out and give us the keys to go check out the car. He easily could have said 'no, I'm busy, it's the busiest day of the year, can I come back when we're free.' But instead it was pleasant, 'here are the keys, go check it out, I'm happy to see you!' Upon final purchase of the rig, it had an empty tank of gas, Jay got his team to go fill it up and we left with a full tank of gas for a suburban. Yes, a Suburban at a BMW dealership and we were treated as if we were purchasing a brand new BMW. The trade-in process was just as easy. We looked at our trade in, discussed some numbers and we approved what was discussed. Overall, 5 star treatment and process. More

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great easy buying experience its my 5th car with them and i will continue to buy my cars from kuni bmw i will continue to buy my cars from kuni bmw More

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Not very professional for a luxury establishment. Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is t Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is the honest and let’s make it right attitude?? Sales manager was the worst similar to sales person when I bought the car; seems to me unfriendly bunch in sales area. However Much better in service! Thank you Jeff and Priscilla! More

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A very welcoming and relaxed atmosphere. Roberto and Scott were professional and friendly and a pleasure to work with in purchasing our car. I felt like we were treated as if we were buying Roberto and Scott were professional and friendly and a pleasure to work with in purchasing our car. I felt like we were treated as if we were buying a new car. There attention to making sure the car was just right was great. More

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Out of state buyer, home state registration and title delays, disappointing buying experience. ***PLEASE READ - OUT OF STATE BUYERS - BEWARE*** I recently purchased a vehicle from Kuni BMW as an ou delays, disappointing buying experience. ***PLEASE READ - OUT OF STATE BUYERS - BEWARE*** I recently purchased a vehicle from Kuni BMW as an out of state purchase. At the beginning of the transaction, I asked to have the title and docs sent to me so I can perform the registration myself, it’s a 10 min in person transaction at my local DMV. I was informed by Nathan who was the sales rep that Kuni BMW would need to do the vehicle registration for me through their 3rd party vendor. I stressed that did not want to have the car delivered to me and have to wait days for registration. My state does not offer temp plates so if the vehicle is not registered, it cannot be driven legally in my state. I explained all of this in great detail with Nathan. Nathan talked to Willie and Willie called me to reassure me that their 3rd party title vendor is the best and even said “…the car may very well be registered before it’s even delivered to you.” I took their word for it, believing that my concerns were taken seriously, and went ahead with the deal. Fast forward a week, the deal is finalized. All documents were signed by me and received by Kuni, they also confirmed that payment was received and the vehicle is paid for and gave the okay for my transport company to pickup the vehicle. The vehicle was picked up within 48 hrs from the day it was okayed. I spoke to Nathan on that pickup day to let him know the ETA for delivery to me is 4-5 days (north west to north east). He explained to me that he will work on the registration and titling piece right away. Again, I stressed that I don’t want to have the car delivered to me and just sitting there because it’s not registered. I cannot drive it until it’s legally registered in my state. I asked again to have the title and docs sent to me to me so I could register the vehicle myself, again - he said it has to be done by their 3rd party title vendor. He said he will work on it right away. The day before the car is supposed to be delivered to me, I contacted Nathan again to see what the update was on the registration/title. He then informs me that the title for the vehicle that I have already purchased and is a day out to be delivered to me, is still with the previous owner’s lien holder, (bank). Kuni hadn’t paid off the loan balance and obtained title from the trade in that was done. I was very disappointed and frustrated as I stressed concerns about this and was told it was being worked on but clearly that wasn’t the case. I asked him to escalate and at this point, I asked again to send me the title and documents so I can register the vehicle myself. It’s the day before delivery to me and they don’t even have the title in hand. This meant that it is now delayed to be sent to their 3rd party titling vendor and of course, I’d be left with a new car that I can’t drive as it’ll take days to register the car. He escalated to Willie and Wille called me explaining that the title was not in hand by them but they’re working to get it today and will send directly to their 3rd party. This was the day before I take delivery. I asked again to just send me the title so I can register the vehicle myself, it’s already delayed because the previous lien wasn’t paid off so now everything else is delayed as a result. Willie advised that it has to be sent to their 3rd party title vendor and it was escalated with them. Frustratingly, I said okay and hoped it was in fact escalated. The following day I took delivery of the vehicle and I called Nathan again. All he told me was that Willie gave me the tracking number for the overnight package with the title that was sent to their 3rd party title vendor and it’s in their hands now. This was 4 days ago and I haven’t heard from Nathan or Willie or anyone from Kuni BMW since. 2 days ago, contacted their 3rd party title vendor directly and they advised to me that the process that Kuni BMW told me would happen on their end was totally incorrect. They also told me that they asked Kuni to honor my request and send me the title to register the vehicle myself, but Kuni did not honor my request and sent it to them instead. Even though it was Kuni who delayed getting the title to them in the first place. As of today, I haven’t heard from anyone at Kuni since the day I took delivery of the vehicle (4 days ago). I’ve been calling and working directly with the 3rd party title company and they’ve been great, this is not their fault. My DMV is closed on the weekends so my next update is on Monday, which will be 6 days after I had the car delivered and it is still not registered and I cannot drive it. This is totally unacceptable. How could everyone say they are working on the registration but no one knew that they did not have the title in hand for a vehicle that was sold? There’s no internal process to check to ensure that the dealer has title in hand for a car being sold? Not during the down payment step? The document signing and mail delivery step? The dealer receiving payment step? This was an absolute failure and the worst out of state car buying experience I’be ever had. With every vehicle that I’ve purchased out of state (essentially cash transactions - wire + certified bank check), I’ve done the vehicle registration myself. From a customer service standpoint, It doesn’t make sense for me to wait days (mailing docs back and forth, get a courier, etc…) to have someone do something that I can do myself. I explained this many times to Nathan and Willie. This is not a service to me as a customer, but rather an inconvenience and an extremely frustrating experience. The worst thing is, it did not have to be. The exact concern that I explained to Nathan and Wille that I did not want to have happen, is exactly what happened. It is very unfortunate but I will not be doing business with Kuni BMW again, nor would I recommend them. More

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Matt Ganotis was incredible. Because of his hard work and unending patience (I asked a ton of questions) I am now leasing a 2021 330i xDrive. I LOVE my car. The process would hav Because of his hard work and unending patience (I asked a ton of questions) I am now leasing a 2021 330i xDrive. I LOVE my car. The process would have been a lot scarier if he hadn't been there to talk me through my questions and work super hard to find exactly what I wanted. I wish every big purchase was this easy. Thanks Matt. OH! Thanks Willie for the last min change to my license plate! Shavon :) More

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I worked with Camron Pourassef, he did a great job and things went smoothly. I would work with him again. I have worked with the finance side Dalal Abou-Jamous in the past and she provided excellent custo things went smoothly. I would work with him again. I have worked with the finance side Dalal Abou-Jamous in the past and she provided excellent customer service again too! She even caught a value add for me about it being certified after all and including the loyalty credit and submitting a college grad offer as well through BMW. When I came in I thought it was certified and it indicated that on the CarFax but with less than 5k miles and less than 2.5years old it had plenty of warranty left anyways. By it being certified this allowed me to keep financing with BMW versus going through my credit union. Although it was slightly higher by a small margin its their customer service that earned my business. It’s stand up items like this that will keep me a customer and share my positive experience in how upstanding Kuni BMW has been to me. It’s reasons like this I will certainly be back for a third automobile in the future. More

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Painless and easy. I came to Kuni after never doing business with them in the past. I saw a vehicle I liked and did my research about value and options. When I went to t I came to Kuni after never doing business with them in the past. I saw a vehicle I liked and did my research about value and options. When I went to the dealership, the very first thing I noticed was the lack of a "traditional" car buying experience, where their salesmen gather under a pop up tent and run to you before your car is in park. I began by looking at the vehicle and was left alone and I loved it. I went inside and was greeted by Abdul with a smile. We sat and I presented my offer. I accepted their counter offer and that was it. They gave me a very fair price for my trade and Willie did the rest. To say this experience was easy is an understatement. I was treated with respect and honestly, I got everything I asked for because I was REASONABLE. Willie was absolutely a pleasure to work with and I honestly feel like he worked hard to get me where I wanted to be payment and APR wise. Beni was the finance manager and we had an awesome conversation. He is an absolute asset to the company and BMW as a whole. I will absolutely do business with Kuni BMW again because of how I was treated start to finish by Abdul, Willie and my finance manager, Beni. Great job to all and way to represent the Kuni name! More

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Absolute Bitterest and Horrendous Experience They put a gun to your head the moment you are about to finish purchasing. They dont communicate between manager and salespeople and you are sacrifici They put a gun to your head the moment you are about to finish purchasing. They dont communicate between manager and salespeople and you are sacrificial lamb. They judge you by the looks and treat you as if they are doing you a favor, Cameron is the absolute worst salesperson in terms of looking down on people, as if you are beneath him in every regard. Customer experience is the least importnat thing at this dealership, you are better served somewhere else than with these folks. I cant talk for others but these two folks are worst, at the counter request if you can avoid Willie and Cameron. More

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