Willie Higgins

Don't buy from Tigard BMW! !! When you are thinking that ALL BMW dealers are honest and respectable, you are incorrect. The salesman, I have learned here and as well as in Sal !! When you are thinking that ALL BMW dealers are honest and respectable, you are incorrect. The salesman, I have learned here and as well as in Salem they are honest but also know their boundaries when it comes to information. Which puts them in an honest conversation with you. The management team on the other hand here at Tigard are not to be trusted. In purchasing a used 2024 with 34,000 miles X5, come to find out was not road safe and they had mentioned they had fixed a message that came up while test driving the car stating the seatbelts and airbags were not function and to go straight to a BMW dealer. We told them that had to be fixed before we would buy that. After getting the car home unfortunately after driving my car for 10 min, I was hit by someone and the accident bent the tie rod and some other damage. It went straight to a local body shop for repair. I got a phone call from the shop telling me the front and back sensors were not working. There is 5 total in the front and 2 in the back. Oh, my goodness, our car was not road safe, if I had not been in my accident we would have never found this out. The accident did not have any effect on touching the sensors. In calling Tigard and getting to talk to Willie Higgins, Sales Manager, I think that is his title, refused to address this. My body shop called the GM, which finally Mr. Higgins returned the call to my body shop and they agreed to send new sensors to them for them to install. It was not as easy as I am making this, we had to go back and forth with Mr. Higgins, he wanted the car brought up to their dealership for repair but the car was not calibrated and again not road safe, it would have to be trailered up to them. Which is about 45 min away, which at who's cost. The car was in the shop for three weeks and we get our car back. My husband was scheduled for surgery up in Portland, about an hour away, and that seatbelt message came back again. I called BMW, Salem, and asked if my car was safe and they told me probably not, WHAT! Now what do I do? We did not have time to deal with this and had to drive the car to Portland. They brag, all BMW dealerships, how they service and do a maintenance on all cars that come in, used, before sold. While my car from Tigard was in Salem for the seatbelt issue, I asked them to please change the oil, due to I did not trust Tigard to have changed it. The service tech found a Napa oil filter was used not a BMW oil filter. Since the oil was at 97% for showing the fill or condition, I am not sure how that reading is figured, they could have added oil for all I know. With the car there for the oil they had to figure out the message that showed up for the seatbelt issue, it turned out to be more than just a simple fix, the module needed to be replaced which would have cost us $3000. Tigard refused to pay for the fix or the oil change. When service rep asked Tigard how they fixed the message that they saw while it was there just stated it was a connection, but no mention as where or how to help them find what they had done, big RED FLAG here. They also could not find any documents as to if they had replaced the oil either, big RED FLAG! We lost $12,000 in our trade in but to stop this with whatever may show up next, we bought a brand new X5 from Salem. The sales manager helped us get out from the car which will be sent to auction. He did not have to take a loss with buying us out of our car. Great respect for James and their team. The best service department I have worked with yet, honest and trustworthy. More

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Excellent showrooms with white gloves delivery service, Willie Higgins and his assistance, Joseph Taft provided the best customer services. Willie Higgins and his assistance, Joseph Taft provided the best customer services. More

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Everything was beyond your "typical" car buying experience. From the greeting, to the test drive, to the sales process to signing the paperwork with the Finance Manager. Everything at BMW of Tigard experience. From the greeting, to the test drive, to the sales process to signing the paperwork with the Finance Manager. Everything at BMW of Tigard was stellar! Major kudos to Abdul, Dalal and Willie for making this an outstanding experience for myself, my spouse and kiddo! More

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When we bought my BMW last year from BMW of Tigard (https://www.facebook.com/BMWofTigard?mibextid=ZbWKwL), we purchased a 5-year, 75,000 maintenance package for $2,250. It seemed like a great deal at (https://www.facebook.com/BMWofTigard?mibextid=ZbWKwL), we purchased a 5-year, 75,000 maintenance package for $2,250. It seemed like a great deal at the time, because we all know how expensive regular maintenance can costs these days. Imagine my surprise, when I took my car in for its yearly service, only to find out that, despite my car having only 34,000 miles, and despite my owning it for just over a year, the maintenance package we purchased was due to expire in May 2024. It turns out that it's five years OR 75,000 miles, and the five year clock starts ticking when the car is manufactured. Had I not had the maintenance plan, the yearly service I just had would have cost $295.00. Instead, since we paid $2,250.00 for the maintenance plan, I essentially paid $2,250.00 for a $295.00 service! This didn't sit right with me, so I decided to speak with the dealership manager when I picked up my car. After I explained the situation to him, he said he would look into it and speak with the person who did our financing. I didn't expect much... in fact, I was preparing to go to battle over the principle of what just happened. The next day, I recieved a call from the finance guy. During our conversation, I told him that we would have never bought the contract if we understood that the time limit was retroactive to the manufacture date. I suggested the option of either extending the service contract for four more years, or issuing a refund. He explained that neither canceling nor extending the contract was an option since the contract was carried by a third party. He told me that we are important customers to Kuni BMW, and, although he wasn't sure what could be done at this point, he would try his best. He said he would reach out to me in a few days. Honestly, I had low expectations, other than for this to be one of those very expensive "lesson learned" moments. Imagine my surprise when I recieved a phone call from him. He reiterated that keeping us as customers is very important to them, and to prove it, BMW of Tigard was cutting a check for the cost of the service contract, minus the $295 I would have spent, and sending it to BMW Finance to be credited against our loan. Amazing customer service... and they have our business for life. More

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The entire team I worked with at Kuni was fantastic. The transaction was flawless all around. What stood out to me, I came in unannounced, like a sneak attack one day, on one of the busiest days of the The transaction was flawless all around. What stood out to me, I came in unannounced, like a sneak attack one day, on one of the busiest days of the year, Dec. 30, to show my daughter the rig we were purchasing. The person at the front desk area let me know Jay was in and he'd call/text him to let him know I was there. Not more than 5 minutes later, Jay shows up and he was incredibly helpful, very understanding and happy to see us. Even though he was slammed, he took the 3 minutes to come out and give us the keys to go check out the car. He easily could have said 'no, I'm busy, it's the busiest day of the year, can I come back when we're free.' But instead it was pleasant, 'here are the keys, go check it out, I'm happy to see you!' Upon final purchase of the rig, it had an empty tank of gas, Jay got his team to go fill it up and we left with a full tank of gas for a suburban. Yes, a Suburban at a BMW dealership and we were treated as if we were purchasing a brand new BMW. The trade-in process was just as easy. We looked at our trade in, discussed some numbers and we approved what was discussed. Overall, 5 star treatment and process. More

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great easy buying experience its my 5th car with them and i will continue to buy my cars from kuni bmw i will continue to buy my cars from kuni bmw More

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Not very professional for a luxury establishment. Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is t Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is the honest and let’s make it right attitude?? Sales manager was the worst similar to sales person when I bought the car; seems to me unfriendly bunch in sales area. However Much better in service! Thank you Jeff and Priscilla! More

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A very welcoming and relaxed atmosphere. Roberto and Scott were professional and friendly and a pleasure to work with in purchasing our car. I felt like we were treated as if we were buying Roberto and Scott were professional and friendly and a pleasure to work with in purchasing our car. I felt like we were treated as if we were buying a new car. There attention to making sure the car was just right was great. More

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Out of state buyer, home state registration and title delays, disappointing buying experience. ***PLEASE READ - OUT OF STATE BUYERS - BEWARE*** I recently purchased a vehicle from Kuni BMW as an ou delays, disappointing buying experience. ***PLEASE READ - OUT OF STATE BUYERS - BEWARE*** I recently purchased a vehicle from Kuni BMW as an out of state purchase. At the beginning of the transaction, I asked to have the title and docs sent to me so I can perform the registration myself, it’s a 10 min in person transaction at my local DMV. I was informed by Nathan who was the sales rep that Kuni BMW would need to do the vehicle registration for me through their 3rd party vendor. I stressed that did not want to have the car delivered to me and have to wait days for registration. My state does not offer temp plates so if the vehicle is not registered, it cannot be driven legally in my state. I explained all of this in great detail with Nathan. Nathan talked to Willie and Willie called me to reassure me that their 3rd party title vendor is the best and even said “…the car may very well be registered before it’s even delivered to you.” I took their word for it, believing that my concerns were taken seriously, and went ahead with the deal. Fast forward a week, the deal is finalized. All documents were signed by me and received by Kuni, they also confirmed that payment was received and the vehicle is paid for and gave the okay for my transport company to pickup the vehicle. The vehicle was picked up within 48 hrs from the day it was okayed. I spoke to Nathan on that pickup day to let him know the ETA for delivery to me is 4-5 days (north west to north east). He explained to me that he will work on the registration and titling piece right away. Again, I stressed that I don’t want to have the car delivered to me and just sitting there because it’s not registered. I cannot drive it until it’s legally registered in my state. I asked again to have the title and docs sent to me to me so I could register the vehicle myself, again - he said it has to be done by their 3rd party title vendor. He said he will work on it right away. The day before the car is supposed to be delivered to me, I contacted Nathan again to see what the update was on the registration/title. He then informs me that the title for the vehicle that I have already purchased and is a day out to be delivered to me, is still with the previous owner’s lien holder, (bank). Kuni hadn’t paid off the loan balance and obtained title from the trade in that was done. I was very disappointed and frustrated as I stressed concerns about this and was told it was being worked on but clearly that wasn’t the case. I asked him to escalate and at this point, I asked again to send me the title and documents so I can register the vehicle myself. It’s the day before delivery to me and they don’t even have the title in hand. This meant that it is now delayed to be sent to their 3rd party titling vendor and of course, I’d be left with a new car that I can’t drive as it’ll take days to register the car. He escalated to Willie and Wille called me explaining that the title was not in hand by them but they’re working to get it today and will send directly to their 3rd party. This was the day before I take delivery. I asked again to just send me the title so I can register the vehicle myself, it’s already delayed because the previous lien wasn’t paid off so now everything else is delayed as a result. Willie advised that it has to be sent to their 3rd party title vendor and it was escalated with them. Frustratingly, I said okay and hoped it was in fact escalated. The following day I took delivery of the vehicle and I called Nathan again. All he told me was that Willie gave me the tracking number for the overnight package with the title that was sent to their 3rd party title vendor and it’s in their hands now. This was 4 days ago and I haven’t heard from Nathan or Willie or anyone from Kuni BMW since. 2 days ago, contacted their 3rd party title vendor directly and they advised to me that the process that Kuni BMW told me would happen on their end was totally incorrect. They also told me that they asked Kuni to honor my request and send me the title to register the vehicle myself, but Kuni did not honor my request and sent it to them instead. Even though it was Kuni who delayed getting the title to them in the first place. As of today, I haven’t heard from anyone at Kuni since the day I took delivery of the vehicle (4 days ago). I’ve been calling and working directly with the 3rd party title company and they’ve been great, this is not their fault. My DMV is closed on the weekends so my next update is on Monday, which will be 6 days after I had the car delivered and it is still not registered and I cannot drive it. This is totally unacceptable. How could everyone say they are working on the registration but no one knew that they did not have the title in hand for a vehicle that was sold? There’s no internal process to check to ensure that the dealer has title in hand for a car being sold? Not during the down payment step? The document signing and mail delivery step? The dealer receiving payment step? This was an absolute failure and the worst out of state car buying experience I’be ever had. With every vehicle that I’ve purchased out of state (essentially cash transactions - wire + certified bank check), I’ve done the vehicle registration myself. From a customer service standpoint, It doesn’t make sense for me to wait days (mailing docs back and forth, get a courier, etc…) to have someone do something that I can do myself. I explained this many times to Nathan and Willie. This is not a service to me as a customer, but rather an inconvenience and an extremely frustrating experience. The worst thing is, it did not have to be. The exact concern that I explained to Nathan and Wille that I did not want to have happen, is exactly what happened. It is very unfortunate but I will not be doing business with Kuni BMW again, nor would I recommend them. More

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Matt Ganotis was incredible. Because of his hard work and unending patience (I asked a ton of questions) I am now leasing a 2021 330i xDrive. I LOVE my car. The process would hav Because of his hard work and unending patience (I asked a ton of questions) I am now leasing a 2021 330i xDrive. I LOVE my car. The process would have been a lot scarier if he hadn't been there to talk me through my questions and work super hard to find exactly what I wanted. I wish every big purchase was this easy. Thanks Matt. OH! Thanks Willie for the last min change to my license plate! Shavon :) More

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