Willie Antonio

Very unprofessional service! As a good customer called took appointment, walked in picked the car, gave the offer finish the documents, purchased the insurance and waiting for t As a good customer called took appointment, walked in picked the car, gave the offer finish the documents, purchased the insurance and waiting for the keys when salesman inform that finance team need more time to evaluate the profile. Next day they asked for more documentation then immigration. All sent all positive and verbally approved and asked to come in 1 hour to pick the car. 2 hours later I called as i was waiting and standby. In response they said tomorrow morning it will be ready. Kept following up for 5 days and no response. Today got call that lease rejected with no reason. Screwed my credit, paid for insurance which i have to pay the first month regardless and no explanation by Mercedes team. Super disappointed and frustrated. Never coming back to this branch who doesn’t have basics of customer service. More

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I bought a 2020 Mercedes from Sugar Land Mercedes recently. After a few days of purchase I discovered a scratch at the front grill. I took the vehicle back to the dealership. With a brief explan recently. After a few days of purchase I discovered a scratch at the front grill. I took the vehicle back to the dealership. With a brief explanation from me, the New Car Sales Manager Mr. Howard Rich took me to the Pre-owned Sales Manager Mr. James Goodman. Mr. Goodman ensured that the vehicle was fixed while I was given a loaner car. They were very helpful and I am thankful. More

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Shout out to Stefano for being so helpful to me after having issues with another car rep. He was very kind, honest and easy to talk to. If you go to MB of Sugarland, look for Stefano. having issues with another car rep. He was very kind, honest and easy to talk to. If you go to MB of Sugarland, look for Stefano. More

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MB of Sugarland sets the bar for Customer Service Words can't express the level of excellence in customer service MB of Sugarland has. Every person from sales to finance, service to management ALL we Words can't express the level of excellence in customer service MB of Sugarland has. Every person from sales to finance, service to management ALL were incredibly helpful and knowledgeable. They resolve issues quickly and exceedingly well! I've owned quite a few cars and have never received this level of customer service. You guys definitely set the bar! Thank you Willie (Antonio), David L, Sujith and Dave! 10 Stars! More

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