William Pannier

Bought a Ford Fusion from them in 2017. By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong and even broke the engine down completely. They got it running again and it went back in a month later. We were told a part was put in upside down. It continued going into the shop every 3-6 months before we finally got rid of it on the service guys recommendation. They should have just replaced the car. It was obviously a lemon. More

by kpasa156 Verified Customer Verified Customer

Report | Print

I’m typically not the type of person who leaves reviews, but I feel my experience here warrants one. (Note: I previously posted two negative reviews for this dealership, which I have since deleted, but this but I feel my experience here warrants one. (Note: I previously posted two negative reviews for this dealership, which I have since deleted, but this will be my final review.) Pros: The Service Manager has been excellent to work with on several occasions. I’ve had some complaints with previous service advisors, but he’s gone above and beyond to address my concerns and make things right. He’s advocated for me with Ford corporate, and has been honest, transparent, and up front with me each time I’ve worked with him while my vehicle has been in for service. He’s been the only reason I’ve kept coming back. Cons: I was notified that my vehicle was involved in an accident on their lot while it was in service. An employee had backed into my vehicle and scratched/dented my front bumper. They did cover the cost 100%, and while I appreciate the honesty and transparency, the mere carelessness deters me from ever going back. I’ve since sold the vehicle to them, but when I went to retrieve some items out of my vehicle, I noticed a decently large scratch on the rear passenger side that was not there when I brought it in. I wonder if that would’ve been addressed and repaired before being handed back over to me had I not sold it, or if it would’ve been swept under the rug. Again, while I do greatly appreciate the openness and honesty, especially from the Service Manager, the dealership as a whole has not delivered to the level of quality that I have expected. More

Report | Print

I bought a truck from Nate at Ferman Ford and found him to be professional, honest, transparent, fair and true to his word. In fact, he went out of his way to ensure that that dealership lived up to the te to be professional, honest, transparent, fair and true to his word. In fact, he went out of his way to ensure that that dealership lived up to the terms we agreed to. I’d recommend Nate to anyone without reservation. More

Report | Print

I have been to the dealership four times to have recall service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get th service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get this taken care of to no avail. Is there no communication at your dealership to where I don’t come there and spend hours wasting my time because someone up there can’t give me a courtesy call and at least tell me something. Absolutely dissatisfied with Ferman Ford at this time. If somethings on back order, at least tell the customer so they don’t waste their time coming to the dealership poor poor business! More

by jcbooton0118 Verified Customer Verified Customer

Report | Print

Great service as always! Ferman always provides top customer service. Thank you to the Ferman team! Ferman always provides top customer service. Thank you to the Ferman team! More

by Nate Briseno Verified Customer Verified Customer

Report | Print

they followed up and assisted with the issues I addressed in the first survey and i appreciate that. addressed in the first survey and i appreciate that. More

by TIMLOVE4 Verified Customer Verified Customer

Report | Print

Great service and communication. Appreciated everything they did for my sons first car purchase. Awesome Appreciated everything they did for my sons first car purchase. Awesome More

by trockfield Verified Customer Verified Customer

Report | Print

Service is always fast and professional! ! My vehicle is in good hands at Ferman Ford. ! My vehicle is in good hands at Ferman Ford. More

by jpolacek Verified Customer Verified Customer

Report | Print

Very helpful with all my needs and work with my extended warranty company. Tires were actually cheaper here with the special they had running. Oil change was almost same as outside mechanic. Overall plea warranty company. Tires were actually cheaper here with the special they had running. Oil change was almost same as outside mechanic. Overall pleased between service and value. Always double check though. I think it is prudent. More

by hbhper Verified Customer Verified Customer

Report | Print

Ferman is superb. They care Joe and William run service supreme. John greatest sales person. Nabil rocks the finance side. They care Joe and William run service supreme. John greatest sales person. Nabil rocks the finance side. More

by lgjaffe Verified Customer Verified Customer

Report | Print