William O'Dell

Very, very poor communicators. The left hand didn’t know what the right hand is doing. Per their request, I brought my new top of the line vehicle in for my first “free” oil change The left hand didn’t know what the right hand is doing. Per their request, I brought my new top of the line vehicle in for my first “free” oil change, about an 80 mile round trip. I told the person taking my appointment in the phone, that I needed another issue looked at. She added the request to the work order. When I arrived, Mike asked “just your free oil change this morning?” I said yes but I needed this looked at too. He said, “ok we will put it on the computer to see if any codes pop up.” When completed, I was told, “oil was changed and we did the multi point inspection, everything looks fine.” I asked, well what about the other issue I asked the scheduler and Mike about?” He said, “I knew nothing about it!” WHAT!? Sorry, Crestmont lost me. More

by Vito Verified Customer Verified Customer

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They are very friendly. I never have a issue with anyone that works there. DEREK was very nice . He let me know when my car would be done. I never have a issue with anyone that works there. DEREK was very nice . He let me know when my car would be done. More

by jmbum Verified Customer Verified Customer

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Great service from great people. They got me in the day of and made it happen. Very appreciative They got me in the day of and made it happen. Very appreciative More

by Thomasowens216 Verified Customer Verified Customer

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Very pleased with everything and the great way that I was treated. They took a bad situation for me and made it positive. treated. They took a bad situation for me and made it positive. More

by Srb1230 Verified Customer Verified Customer

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This dealership was very professional, courteous, and customer oriented. They worked as a team to achieve their goal. customer oriented. They worked as a team to achieve their goal. More

by corp00615 Verified Customer Verified Customer

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The sales is pretty good, the service side is where things seem to fall apart. The level of service is the same regardless of Genesis or Hyundai there’s no luxury fuel in the showroom or the service si things seem to fall apart. The level of service is the same regardless of Genesis or Hyundai there’s no luxury fuel in the showroom or the service side. The service staff seems to be inept at times and requires a lot of follow ups to get things resolved. More

by asastearns0 Verified Customer Verified Customer

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Very friendly nature and good service all round. Prompt and timely. Good follow up as well. Prompt and timely. Good follow up as well. More

by abhijitkolla Verified Customer Verified Customer

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We have always have great experience at Crestmont Hyundai. We have several car purchase from them and we still service our cars at Crestmont. Every time we go there Chris, the GM and his staff makes Hyundai. We have several car purchase from them and we still service our cars at Crestmont. Every time we go there Chris, the GM and his staff makes us feel home very welcoming very patient and knowledgeable about the car and customers needs. We always would like to go to Cresmont and do business with them.. More

by nourt14 Verified Customer Verified Customer

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Took care of my warranty work and had an oil change also. Great job! Thanks Great job! Thanks More

by las.jordan21 Verified Customer Verified Customer

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