William Norrel

Worst experience I've ever had with a dealership! Had my 2024 defender in for a leaking heating coil. After 6 weeks, I finally get my car back, and there's more wrong with it now than when I droppe Had my 2024 defender in for a leaking heating coil. After 6 weeks, I finally get my car back, and there's more wrong with it now than when I dropped it off! They cracked the info tainment screen, gouged the steering wheel, damaged the passenger side grab bar, dinged the doors, and left grease and dirt all over the interior. They failed to re assemble the center console correctly, leaving noticable gaps in the console and failed to re connect the wireless charging pad. The cherry on top is that we're now waiting on parts with no idea how long it may take. The only reason I have anything to do with this dealership is that I don't feel I have a choice. I'll not pay to repair the things that the dealership damaged. I would recommend that you take your vehicle anywhere else for service! They are running an absolute clown show. More

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William was great and honest would go back over and over again great customer service again great customer service More

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Staff was nice. Communication was good. Got a loaner that wasn't very clean, though. I actually cleaned the inside of the windshield to get the film off it. It was a Communication was good. Got a loaner that wasn't very clean, though. I actually cleaned the inside of the windshield to get the film off it. It was a '25 Land Rover with only a couple thousand miles on it. They should have higher standards. More

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I have been going here for 8 years. I have never been disappointed. The work has always been done correctly and delivered as promised. I have never been disappointed. The work has always been done correctly and delivered as promised. More

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The service front desk personnel are fine. Unfortunately, the techs don't always get it right & loaners are in short supply. Unfortunately, the techs don't always get it right & loaners are in short supply. More

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Car was there longer than expected but William was super helpful and secured a loaner! Thanks for your great customer service William! helpful and secured a loaner! Thanks for your great customer service William! More

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Great and friendly and was happy to hear that my was ready faster than expected! ready faster than expected! More

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William in service is awesome very friendly very accommodating always willing to above and beyond accommodating always willing to above and beyond More

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William in the service department did an excellent job of keeping me informed and handling all my needs and concerns!! He is an asset to the dealership!! keeping me informed and handling all my needs and concerns!! He is an asset to the dealership!! More

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I'm really impressed with Chantilly Jaguar. I love my Land Rover Discovery Sport SUV and I wouldn't have anyone else take care of it. Chris and KC helped me in purchasing my Land Rover Discove I love my Land Rover Discovery Sport SUV and I wouldn't have anyone else take care of it. Chris and KC helped me in purchasing my Land Rover Discovery Sport SUV. They both were very helpful and courteous. Very good people to work with. More

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