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William (Liam) Dooley
William (Liam) Dooley at Heiser Chevrolet Cadillac
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William (Liam) Dooley

Service Advisor

Heiser Chevrolet Cadillac

2620 W Washington St
West Bend, WI 53095

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4.4
38 Reviews

Dealership Experience

1 yr, 3 mos

Industry Experience

8 yrs, 10 mos

4.4

38 Reviews

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38 Reviews of William (Liam) Dooley

December 30, 2024

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Employee Rating

My appointment was for 3:30 but when I arrived they were backed up 1.5 hrs. That’s a long time to wait for an oil change. More

by mthoeppner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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December 15, 2024

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Employee Rating

Everyone was welcoming and pleasant. I was greeted upon my arrival and the process was explained well. I knew exactly what to expect. More

by cambrosius1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 11, 2024

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Employee Rating

Heiser West Bend Service Department does an outstanding job be it an oil change, tire rotation or when I recently purchased new tires! Liam was nice, helpful and respectful of my time which is much apprec More

by JOHN-HENRY02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez

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Dec 11, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

December 11, 2024

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Employee Rating

They got me the free oil change due to new purchase. Appreciated that! Thanks Alot More

by troykarll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, William Harris

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Dec 12, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit

December 10, 2024

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Employee Rating

Great dealership. Got the car in and out on time, provided timely updates and were courteous. More

by drews.d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, William Harris

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Dec 11, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 04, 2024

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Employee Rating

Took almost 2 hours for a simple oil change with a scheduled appointment. They also overcharged me and when I called upon returning home after noticing it they would not send me the difference. Rather More

by dpowell012771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Heimerl, William Harris

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Dec 11, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.

December 01, 2024

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Employee Rating

Great dealer. Efficient, friendly (especially Ceasar) love they wash the vehicle every time they service it! More

by EMSGMYPOPO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez

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Dec 02, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 17, 2024

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Employee Rating

The Heiser employees are all professionals that care and follow up till satisfaction is achieved. More

by shane.kollin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sherry Konek, Tim Robinson

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Nov 19, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 14, 2024

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Employee Rating

On this visit! It was a death battery in parking lot in Hartford.Excellent service! More

by SJDANNSHIRLJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 10, 2024

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Employee Rating

From the time you bring your vehicle inGreat service, polite questions answered, and all done in a timely manner and why they are waiting TV and free Internet More

by BASSMASTER777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 19, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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