William (Liam) Dooley

Heiser does a superb job of servicing my car and and proactive , explaining what the car needs. proactive , explaining what the car needs. More

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Vehicle was provided to dealership, and checked in by service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I go service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I got a ride to dealership and they never even brought truck in for service, then wanted to have it again following day. No loaner available. Appointment was rescheduled for following week. The work was completed but they expierenced difficulty in getting a new keypad programmed to the vehicle. Needed to keep vehicle overnight for another day. No loaner offered. Next day go to pickup the vehicle and charged 175.00 to program a keypad. After raising concern about the earlier screwup the best I was offered was a 10% discount. I realize things can go sideways and schedule hiccups occur. Vehicle was in for warranty service and to program keypad. Programming a keypad is the definition of a soft expense. After weeks of back ordered parts, a screw up in the appointment date, needing the vehicle an extra day due to technical difficulties getting the keypad programmed, the programming fee should have been deeply discounted if not waived entirely. I will use a different dealership for my future service needs. My time is valuable. More

by chris Verified Customer Verified Customer

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They work with the customer on unexpected issues to correct problems as they come up correct problems as they come up More

by BENDERDUO Verified Customer Verified Customer

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Great experience and communication with their shop. They kept me informed as to what was going on and when I could expect my car back. They kept me informed as to what was going on and when I could expect my car back. More

by r.singkofer Verified Customer Verified Customer

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Great to work with. Fast service would use them again in the future for any new purchases Fast service would use them again in the future for any new purchases More

by k9mpmradio Verified Customer Verified Customer

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Very friendly and busy People need to make appointments instead of just showing up and expecting to be waited on by Cesar when they have a customer who had an appointment already Poor Cesar instead of just showing up and expecting to be waited on by Cesar when they have a customer who had an appointment already Poor Cesar More

by bjgoeser Verified Customer Verified Customer

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I like this dealer and taking care of my car so nice. They so honest. They so honest. More

by uklianthawng23 Verified Customer Verified Customer

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I was very disappointed with my service since you didn't fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband ha fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband had scheduled an appointment a few months ago and when he arrived they said it would be a hour to an hour an a half wait, he left. Not sure if I will continue to bring my car in anymore. I bought it there and have been very happy with it, but the service is a different story. More

by TERRIROSBECK1961 Verified Customer Verified Customer

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Very good service no problems at all service guy was very nice and the truck was done on time nice and the truck was done on time More

by iron7960 Verified Customer Verified Customer

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The gentleman idea was in the service department was absolutely wonderful. Supply trailblazer to Lake Chevrolet. They said they fixed the problem, but never did. Your tech found the problem and resolved absolutely wonderful. Supply trailblazer to Lake Chevrolet. They said they fixed the problem, but never did. Your tech found the problem and resolved it thank you for your great team. More

by DWAYNE19 Verified Customer Verified Customer

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