William Harris
William Harris at Heiser Chevrolet Cadillac
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William Harris

Service Advisor

Heiser Chevrolet Cadillac

2620 W Washington St
West Bend, WI 53095

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4.4
59 Reviews
4.4

59 Reviews

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59 Reviews of William Harris

November 21, 2024

Dealership Rating
Employee Rating

William Harris was amazing, went WAY above and beyond for me. Had a unexpected expense that was going to cost over $2500 I didn't have. Will spent OVER AN HOUR on the phone with my warranty company to fight More

by chadbadd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

November 15, 2024

Dealership Rating
Employee Rating

People there have been great. Maria was my sales Lady. Just had software upgrade. Wewillsee More

by CHRISTOPHERCLARK765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl

Nov 19, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 14, 2024

Dealership Rating
Employee Rating

William Harris was amazing to work with and very helpful. I will be back soon! More

by Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 30, 2024

Dealership Rating
Employee Rating

I brought my vehicle back in to fix the rubber molding on my windshield. It was not put back on correctly the last time I brought it in for service work. It was fixed in a timely manner. My only concern now More

by Dawn Giove
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.

October 30, 2024

Dealership Rating
Employee Rating

Your central scheduling told me I had an appointment today. Went in and dealership told me I didn’t. Getting this rating to fill out tells me I had an appointment and someone at the dealership is jackin More

by JKLOS375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 01, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.

October 20, 2024

Dealership Rating
Employee Rating

I dropped off my vehicle on Monday night after 6pm for my appointment on Tuesday morning. I was told that it would be an eight hour job. I asked for a loaner vehicle and I was given one. Late on Tuesday I re More

by Dawn Giove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will

Oct 21, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.

October 19, 2024

Dealership Rating
Employee Rating

The service was excellent. We took our car here for the first time for an oil change & inspection. I would highly recommend using this dealer & we will go here again when we ne More

by zmaninwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 18, 2024

Dealership Rating
Employee Rating

Car wash sucks! ! Truck is not even close to clean. Also my truck has 9 grease fittings and I was show on the report only 4 were greased More

by adammf83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 21, 2024

Heiser Chevrolet Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

October 18, 2024

Dealership Rating
Employee Rating

This dealership is awesome. Everyone is so friendly, and did our oil change in a timely manner. More

by CONNIE.xxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 17, 2024

Dealership Rating
Employee Rating

Sales staff not very knowledgeable. Never followed through for help. As soon as vehicle left dealer, no help at all. Heider said had to bring back for "radio Update". Went back to have More

by mrjohnfehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Heimerl, William (Liam) Dooley , Shelton -sales

Oct 18, 2024

Heiser Chevrolet Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

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