William Harris

Vehicle was provided to dealership, and checked in by service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I go service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I got a ride to dealership and they never even brought truck in for service, then wanted to have it again following day. No loaner available. Appointment was rescheduled for following week. The work was completed but they expierenced difficulty in getting a new keypad programmed to the vehicle. Needed to keep vehicle overnight for another day. No loaner offered. Next day go to pickup the vehicle and charged 175.00 to program a keypad. After raising concern about the earlier screwup the best I was offered was a 10% discount. I realize things can go sideways and schedule hiccups occur. Vehicle was in for warranty service and to program keypad. Programming a keypad is the definition of a soft expense. After weeks of back ordered parts, a screw up in the appointment date, needing the vehicle an extra day due to technical difficulties getting the keypad programmed, the programming fee should have been deeply discounted if not waived entirely. I will use a different dealership for my future service needs. My time is valuable. More

by chris Verified Customer Verified Customer

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They work with the customer on unexpected issues to correct problems as they come up correct problems as they come up More

by BENDERDUO Verified Customer Verified Customer

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Great experience and communication with their shop. They kept me informed as to what was going on and when I could expect my car back. They kept me informed as to what was going on and when I could expect my car back. More

by r.singkofer Verified Customer Verified Customer

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Great to work with. Fast service would use them again in the future for any new purchases Fast service would use them again in the future for any new purchases More

by k9mpmradio Verified Customer Verified Customer

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Everything was satisfying, if anything else is needed, will be back. Thanks again nice job will be back. Thanks again nice job More

by mpkissi7 Verified Customer Verified Customer

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Courteous, efficient, timely I think I covered it Don't know what more to say. I was very satisfied with the service know what more to say. I was very satisfied with the service More

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Customer services skills are condescending and rude. Communication time is extremely slow and follow up is horrible. I was lied to multiple times. Communication time is extremely slow and follow up is horrible. I was lied to multiple times. More

by lbravatto Verified Customer Verified Customer

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Very friendly and busy People need to make appointments instead of just showing up and expecting to be waited on by Cesar when they have a customer who had an appointment already Poor Cesar instead of just showing up and expecting to be waited on by Cesar when they have a customer who had an appointment already Poor Cesar More

by bjgoeser Verified Customer Verified Customer

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I like this dealer and taking care of my car so nice. They so honest. They so honest. More

by uklianthawng23 Verified Customer Verified Customer

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I've always used them for service since I bought this car the art great at getting my appointment when I have time. the art great at getting my appointment when I have time. More

by SUZEQM Verified Customer Verified Customer

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