William Gorman
William Gorman at Central Chrysler Jeep Dodge RAM Fiat of Norwood

William Gorman | Page 18

SalesManager

Central Chrysler Jeep Dodge RAM Fiat of Norwood

56 Boston-Providence Turnpike
Norwood, MA 02062

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5.0
177 Reviews
5.0

177 Reviews

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177 Reviews of William Gorman

June 29, 2020

Dealership Rating

Found the people at the dealership very nice. Due to the virus they couldn't instruct me in all the features of the car but still was a good experience. More

by nancy.talanian
Recommend Dealer
Yes

Other Employees Tagged: George Alagha , Mark Weisman

Jun 30, 2020

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Hi Nancy, Here at Central Chrysler Jeep Dodge of Norwood, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 26, 2020

Dealership Rating
Employee Rating

Excellent service advisor The service department is extremely professional, and my service advisor not only took care of a warranty problem, but attended to a recall safety iss More

by ssalon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle

Jun 26, 2020

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 26, 2020

Dealership Rating

Zenia is a superstar!!!! Another Jeep purchased for our family. Making it our 5th Jeep in a row. Thank you for your commitment to excellence. More

by kimcattan
Recommend Dealer
Yes

Other Employees Tagged: Mijie Andrade , Zenia

Jun 26, 2020

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Thank you for your business and for this review. We're happy to hear that Zenia and our Sales team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy that new Jeep!

June 19, 2020

Dealership Rating
Employee Rating

In nearly the past 2.5 years I have transacted 18 Jeep lease deals with central Jeep, 15 of them on behalf of my friends in the Westwood area and 3 Jeep leases for my two kids and me. I just leased this More

by David W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2020

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Thank you so much for your wonderful review, David! We appreciate your continued loyalty to our sales and service departments. Thank you for choosing Central Chrysler Jeep Dodge of Norwood!

June 06, 2020

Dealership Rating

This was my second time purchasing from Central. Our sales guy was super easy to deal with, extremely professional and very helpful! I would highly recommend Central! More

by KerryDrake
Recommend Dealer
Yes

Other Employees Tagged: Tony "Deal Striker" Okoh

Jun 08, 2020

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Kerry, Thank you for your business and for this review. We're happy to hear William, Tony, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 22, 2020

Dealership Rating
Employee Rating

Although they are knowledgeable about the product that they are selling, however they lack customer service skills. Their action in no way reflect their words. They will tell you everything that you want More

by Patmiah
Recommend Dealer
No

Other Employees Tagged: Nick Santora, Amanda Ventresco , Bill Devine, Mark Weisman, Livia Petrillo

Jun 08, 2020

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

Jun 08, 2020

Patmiah responded

A year later I am still hurt over my overall experience. I continue to receive the same message from you, however no one have really taken the time to reach out to me to see how the dealership can resolve my issue and make my visit meet the high standards that your quests have come to expect from your dealership. When you truly ready to provide the outstanding customer service please reach out to me. I don’t take the dealership seriously because the communication that is being sent to me, is a general letter/email that was written to any and all dissatisfied customer. Nothing in the email/letter is personal. It’s to generic and impersonal. When someone is ready to really help me, feel free to call me. Yves

May 25, 2020

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

May 25, 2020

Patmiah responded

It’s been a year and I still feel hurt over the entire experience and how I was treated and William G made me feel the second time I came in to resolve the issue. I never felt so belittle in my entire life. He made me feel as tho I was to poor to purchase Jeep Grand Cherokee even though it was only 10,000. more then the Jeep that I purchased 2 weeks prior. I would have like for me to be able to exchange my Jeep with no problem and pay the difference. I reached out to my sales person a day after driving it home and explain my situation to her and she told me right away once she had registered my car there was nothing she can do for me afterwards. I reached to a friend who is a lawyer and they told me differently. Again I reached out to her and then she scheduled an appointment for me to come in look at different vehicles. The day before my appointment she got sick and told me that Mark was going to help me. Upon my arrival Mark was busy and I had a young Hispanic young lady help me. She was extremely courteous and helpful. Once it came down to crunching the number Willam G. made me feel as if I couldn’t afford it not remembering that I traded in a VW Touareg which was a lot more then the Jeep Limited that I wanted to exchange my Jeep for. Honestly I would like to exchange my Jeep for a Jeep limited without having to feel like I can’t afford it. I want to leave the dealership feeling extremely satisfied and appreciated. I want to feel like I have made one of the best decisions of my life. How do I know that my reaching out to DealerRater that my situation will be resolved and that I am not classified as the annoying customer who won’t go away?

April 15, 2020

Dealership Rating

We are very happy with our new Jeep Wrangler. Mark and Justin were very responsive, accommodating and easy to deal with during the Covid crisis. More

by WALPOLEFOLEYFAM
Recommend Dealer
Yes

Other Employees Tagged: Mark Weisman, Justin

Apr 16, 2020

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

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