William Barbaro is the worst service advisor I have ever
interacted with. Very rude, inattentive, and inconsiderate. Other advisors have always been great, however, my recent experience with William has bee
interacted with. Very rude, inattentive, and inconsiderate. Other advisors have always been great, however, my recent experience with William has been the worst I've encountered.
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by Jnst1u
Oct 21, 2024 -
Porsche Riverside responded
Hi Justin,
I’m aware of your most recent service and I’m very sorry that that this occurred. I have spoken with Dan at length in regard to this matter and we are addressing our customer service with every employee across the store. We very much appreciate your feedback as well your continued loyalty. We have used this an example of how we need to improve and we will certainly be better because of your feedback. I have also asked our General Sales Manager; Jeff Hudson to reach out to you to assure you that nothing like this will ever happen again, and to help restore your faith in Porsche Riverside.
Jon Kienle
General Manager
Porsche Riverside
(951) 552-2700
From the sales department to the service to the parts
department, ever single personnel working in that place is awesome. Huge thank you to Josh Floss Sale department, William Barbaro from service depart
department, ever single personnel working in that place is awesome. Huge thank you to Josh Floss Sale department, William Barbaro from service department, Taylor Ferguson from the Finance. Everyone is on top of their Job. Appreciate you guys....
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by Paul Raof
Service Price Transparency
Oct 02, 2024 -
Porsche Riverside responded
Paul,
We are grateful for you leaving Josh, William and Taylor this stunning review! We are thrilled to hear that they took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that they were awesome. We hope to serve you again in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Jonathan Kienle - General Manager
This is follow up to my previous reviews of my experience
at Porsche Of Riverside. First let me start out by saying this is a 5 Star Porsche Dealership hands down. I want to acknowledge two salespeople and o
at Porsche Of Riverside. First let me start out by saying this is a 5 Star Porsche Dealership hands down. I want to acknowledge two salespeople and one finance manager. Let me start out by telling you that Tony Nguyen has been my go to sales guy at Porsche of Riverside. I have previously purchased two Porsche vehicles from Riverside and Tony has been on point with his service and attention to detail every time. He has gone above and beyond while representing this amazing place with class.
I recently went in looking to possibly purchase a third Porsche vehicle. Unfortunately Tony was off that day, but never fear, Evan Olson was ready to assist me. Let me tell you, Evan was excellent, he provided my sons and I with a great shopping experience. He was knowledgeable, helpful and was very attentive to what we were looking for. Evan, I also want to thank you for the great video you took of my boys and me driving that amazing car, we appreciate it.
After deciding on our vehicle , we met with the best finance manager ever, Nora Reynoso. Nora is great, very funny and has an amazing fun vibe. She help me close the deal with the options I wanted. In closing Porsche Of Riverside has put together a great team, needless to say I will be coming back when I'm ready for an upgrade. Shout out to Kevin Gonzalez and William Barbaro from Service Department, also can't forget Eric Lafever the Sales Manager, they are always willing to work with us and always treat my family and I with respect.
I Highly recommend Porsche of Riverside.
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by gattaga72
Sep 25, 2024 -
Porsche Riverside responded
Thank you for leaving Tony, Evan, Nora, Kevin, William and Eric this terrific review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that they could provide you with stellar service. We are happy to know that they always treat you with respect. We are honored by your continued business with us. We look forward to working with you again in the future when the time comes. Congrats on your new Porsche- behalf of the entire Porsche Riverside team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Jonathan Kienle - General Manager
Highly recommend William Barbaro with Porsche Riverside's
service department. He is always very thorough, attentive to the customer's schedule as well as alternative transportation needs and keeps in touch t
service department. He is always very thorough, attentive to the customer's schedule as well as alternative transportation needs and keeps in touch throughout the service work.
Great customer experience!
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by Eric F
Service Price Transparency
Sep 23, 2024 -
Porsche Riverside responded
Eric,
Providing quality and efficient service is so important to us here at Porsche Riverside and we are glad that William's efforts could meet your satisfaction and high recommendation! We are thrilled to know that he was very thorough and attentive to your schedule. Please do not hesitate to give us a call if you ever have any questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Jonathan Kienle - General Manager
William Barbaro was helpful from beginning to end.
He was thoughtful about my stay at the dealership since I waited for the service. He explained everything well and helped me at every turn. He is
He was thoughtful about my stay at the dealership since I waited for the service. He explained everything well and helped me at every turn. He is a quality guy who will be a keeper for Walter's Porsche.
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by wms2u
Service Price Transparency
Sep 06, 2024 -
Porsche Riverside responded
Thank you for leaving William this amazing review! We are glad to hear that William took exceptional care of you and your automotive needs. We are happy to know that he was helpful and thoughtful. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Jonathan Kienle - General Manager
I was bringing my late husbands car in for a service
check and was clueless as to what was supposed to happen - William was incredibly kind and helpful and he provided a replacement car to use and walk
check and was clueless as to what was supposed to happen - William was incredibly kind and helpful and he provided a replacement car to use and walked me through the entire process of getting everything checked and repaired. Thank you for your help and incredible customer service. Deborah
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by debcobrae
Service Price Transparency
Aug 30, 2024 -
Porsche Riverside responded
Deborah,
Thank you for taking the time to leave us this 5-star review. We are glad that William took great care of you throughout your visit. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Jonathan Kienle - General Manager
Henry Quezada provided an excellent service when dropping
off my macan for it’s 10k service. communication was spot on and very professional.
off my macan for it’s 10k service. communication was spot on and very professional.
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by bv0224
Service Price Transparency
Aug 05, 2024 -
Porsche Riverside responded
Thank you for leaving Henry this positive review! We are glad to hear that Henry took great care of you and your Porsche Macan needs. We are happy to know that he was very professional and his communication was spot on. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Jonathan Kienle - General Manager
Great staff, advisor was excellent, took great care of
us. Will definitely be returning for future services
us. Will definitely be returning for future services
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by mmurillo
Service Price Transparency
Jul 17, 2024 -
Porsche Riverside responded
mmurillo,
We are grateful for you leaving us this stunning review! We are thrilled to hear that our team took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that they were excellent. We look forward to serving you again in the future when the time comes.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Jonathan Kienle - General Manager
Highly recommend!
”
I get my car serviced here and always a great experience at Porsche Riverside. I appreciate their commitment to making me feel like family. Speci
”
I get my car serviced here and always a great experience at Porsche Riverside. I appreciate their commitment to making me feel like family. Special thanks to William Barbaro for helping me with my car throughout the process.
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by NOLEASHES
Service Price Transparency
Jul 12, 2024 -
Porsche Riverside responded
Providing immaculate and quality service is so important to us here at Porsche Riverside and we are glad that William's efforts could meet your satisfaction and high recommendation! We are thrilled to know that he made your experience great. We appreciate your continued business with us. We look forward to continue serving you and your future automotive needs for many more years to come.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Jonathan Kienle - General Manager
Thank you.
My service advisor is always so helpful, and reassuring. I appreciate his assistance whenever I need service.
My service advisor is always so helpful, and reassuring. I appreciate his assistance whenever I need service.
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by msherwin
Service Price Transparency
Jun 21, 2024 -
Porsche Riverside responded
msherwin,
We are grateful for you leaving William this extraordinary review! We are thrilled to hear that William took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he was so helpful and reassuring. We hope to see you again the next time your vehicle needs service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Jonathan Kienle - General Manager