Will Runkle

I had some issues with a requested equipment addition and install at the time of my used car purchase from Walzer Wayzata. It took over 2 1/2 months to resolve and have the install completed. I got shifted a install at the time of my used car purchase from Walzer Wayzata. It took over 2 1/2 months to resolve and have the install completed. I got shifted around between the sales representative, manager, and service department throughout this time. I finally found the right guy after 2 months. Sales manager, Will. He blamed the lack of communication on change in management. I finally had the install completed today. The service guys, Chris and Logan were great and so apologetic for all I've gone through. This is my first car purchase in over 10 years. I love my car but was not expecting to have this issue and experience the lack of communication and follow through from your people. I would not recommend you to friends and family. Perhaps with better management training and practices, your service can improve. Just being honest. Namaste. More

by lesterella12 Verified Customer Verified Customer

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It was really a stick process. .. really did everything online. I already knew the vehicle as I was trading in an older version of what I was buying! .. really did everything online. I already knew the vehicle as I was trading in an older version of what I was buying! More

by jaypbaker80 Verified Customer Verified Customer

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I had an amazing experience with Tom and Walser Nissan of Wayzata. 10/10 recommend and will definitely be back for future care purchases! Wayzata. 10/10 recommend and will definitely be back for future care purchases! More

by tiffiniventura8 Verified Customer Verified Customer

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The entire staff was fantastic. Fast service and very professional across the board. In and out as requested. Fast service and very professional across the board. In and out as requested. More

by frederick.m.b.rose Verified Customer Verified Customer

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Great experience! Helpful and knowledgeable staff. Will shop there again in the future. The purchase was effortless. Helpful and knowledgeable staff. Will shop there again in the future. The purchase was effortless. More

by johnbseals Verified Customer Verified Customer

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Excellent staff, Very knowledgeable and professional. I would recommend them to anybody and everybody. Great transparent communication. I would recommend them to anybody and everybody. Great transparent communication. More

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Amazing dealership with exceptional customer service! ! My questions are always answered professionally and each employee is very respectful and knowledgeable! ! My questions are always answered professionally and each employee is very respectful and knowledgeable! More

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They did a great job at Walser Nissan M ysaels agent Nelsen was remarkable, patient and really took thevtime with me I needed to make a decision They were fair on my trade and financing was approved in Nelsen was remarkable, patient and really took thevtime with me I needed to make a decision They were fair on my trade and financing was approved in a few minutes. I highly recommend Walser and Nelsen More

by Michelle.Dean Verified Customer Verified Customer

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Horrible salesperson he would get frustrated when I asked questions about the different kicks models and trim levels. He talked so fast and did not explain things well. Will never go back there again asked questions about the different kicks models and trim levels. He talked so fast and did not explain things well. Will never go back there again More

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Wasted my time sold me a piece of junk and basically said it’s my problem it’s my problem More

by Josephlewisortega Verified Customer Verified Customer

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