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Will Kent

Overview Reviews (124) Inventory (841)

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Will Kent

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Will Kent

Sales Consultant

Serra Ford Farmington Hills

39300 W 10 Mile Rd
Farmington Hills, MI 48335

Passionate about vehicles and the people who drive them! I was born into a family of car enthusiasts so this became such a perfect opportunity for me! I have carried on the interest into my son who loves cars too! Always willing to think outside the box to find the best solutions! This has always been my dealer! I even worked here when I was in high school! I have a lot of Pride here at Serra Ford Farmington hills

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4.8

124 Reviews

Overview Reviews (124) Inventory (841)

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 3 mos

Languages Spoken

English

Employee Video

4.8

124 Reviews

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124 Reviews of Will Kent

April 01, 2024

Dealership Rating

Employee Rating

Excellent sales staff and service dept. Will Kent goes above and beyond for his customers. Will Kent goes above and beyond for his customers. More

by Margo

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 04, 2024 -

Serra Ford Farmington Hills responded

Hi Margo, we're happy you found our staff to be so supportive during your experience here at Serra Ford Farmington Hills. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 29, 2023

Dealership Rating

Employee Rating

Met our salesman, Ken, made the process of buying this 2013 Ford Expedition Limited easy and smooth. Thanks! 2013 Ford Expedition Limited easy and smooth. Thanks! More

by byer2000

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jan 02, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for your kind words and congratulations on your new vehicle! Safe travels!

November 17, 2023

Dealership Rating

Employee Rating

Absolutely wonderful experience. Will Kent was amazing with all the details and upgrades in purchasing a car today. Everyone was so knowledgeable and patient with me with all the new Will Kent was amazing with all the details and upgrades in purchasing a car today. Everyone was so knowledgeable and patient with me with all the new technology today. In the end of a great experience we have a Awesome, affordable, car that far reach our goal at the start of this journey. Thanks Will Kent and the amazing team. More

by Barbara French

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Firas Hasso

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Nov 22, 2023 -

Serra Ford Farmington Hills responded

Hi Barbara, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2023

Dealership Rating

Employee Rating

Everyone was polite & friendly. We enjoyed all we spoke with. Will was very knowledgeable & helpful. We enjoyed all we spoke with. Will was very knowledgeable & helpful. More

by jjmaertens

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Max (Training us on car features.)& Logan (Finance) 5 Stars too

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Nov 08, 2023 -

Serra Ford Farmington Hills responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

November 04, 2023

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Employee Rating

Terrible first time buyer car experience I'm 22 with a good credit score 745 prior to the finance manager submitting my credit application to six+ lenders(not once was it sent to Ford Motor Credit) this w good credit score 745 prior to the finance manager submitting my credit application to six+ lenders(not once was it sent to Ford Motor Credit) this would be my first car that I would be financing I've been employed with Ford Motor Company since 2020 as well as I have payment history with American Express extremely disappointed with the lack of professionalism ESPECIALLY when I requested that my application be sent to no more than two lenders. More

by jakema

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Nov 07, 2023 -

Serra Ford Farmington Hills responded

Hi Jakema, we are so disappointed to learn of this situation you have described. Please give us a call at (248) 474-1234 and we will do our best to make this better. We hope to hear from you soon.

October 10, 2023

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Employee Rating

Will Kent and Max kept me updated on my order and when we finally purchased the process was quick compared to other dealer I've purchased from. finally purchased the process was quick compared to other dealer I've purchased from. More

by Bill D.

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Max

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Oct 12, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

September 16, 2023

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Employee Rating

Ordered a Maverick. Took a year to get. Serra kept me updated consistently. The delivery process was pain free Took a year to get. Serra kept me updated consistently. The delivery process was pain free More

by kent255

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Sep 20, 2023 -

Serra Ford Farmington Hills responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

September 05, 2023

Dealership Rating

Employee Rating

I trust my salesman Will Kent, very nice and easy to work with, made me feel comfortable. with, made me feel comfortable. More

by mmort218

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charles Financial

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Sep 10, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

September 12, 2022

Dealership Rating

Employee Rating

Sales associate, Will Kent, was friendly and responded promptly to my request to purchase my company vehicle. promptly to my request to purchase my company vehicle. More

by Brian T

Customer Service

Friendliness

Recommend Dealer

Yes

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Sep 13, 2022 -

Serra Ford Farmington Hills responded

Hi Brian, thank you for letting us know that you were treated with respect by Will and Max. We strive to provide the best customer service possible. We appreciate you and your business!

August 02, 2022

Dealership Rating

Employee Rating

Will Kent was absolutely fantastic through the whole experience. He was communicative through the wait for my custom vehicle. It was great to have someone so supportive through my first time ever leasin experience. He was communicative through the wait for my custom vehicle. It was great to have someone so supportive through my first time ever leasing and financing a car on my own. More

by Esar33

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Aug 03, 2022 -

Serra Ford Farmington Hills responded

Thank you so much for your terrific review and your feedback on Will. He works very hard to provide the excellent customer service that we strive for at Serra Ford Farmington Hills. Congrats on your new vehicle and enjoy the drive!

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Will Kent

Sales Consultant

Serra Ford Farmington Hills

124 Reviews of Will Kent

Dealership Inventory (841 Vehicles)

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