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Will Cruz
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41 Reviews
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41 Reviews
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41 Reviews of Will Cruz
December 16, 2024
Sold me a used car with a broken windshield and didn't fix it. Lied about extras not included in the sticker price. Don't buy a car from this dealership. I've never had such bad customer service in my lif fix it. Lied about extras not included in the sticker price. Don't buy a car from this dealership. I've never had such bad customer service in my life. More
by unhappycust
Verified CustomerOther Employees Tagged: Alfonso Hernandez
November 27, 2024
Look - the service folks were all great. Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses / compensation are tied to these ratings so I'm putting 5 stars, but ultimately I wouldn't recommend this service center. The problem is the pricing and overall service quality. Sierra Chevrolet is easily 50% more expensive than even other local Chevrolet dealerships. I typically go to El Camino Real in MPK. They have clear pricing / bundled service specials. Oil change, multi-point inspection, fluid top-off, tire rotation. It cost $156 here, and I've never seen it more that $70 at the other location. I'd guess in today's world MAYBE that's $120 with inflation or whatever. The labor quote of like $250/hr at Sierra is what I think makes the difference. I've never seen a spark plug changeout quoted for $650 before; that's insane. All that said -- for convenience, I was happy to pay the premium -- had business in the area. But this location didn't even inflate my tires to factory-recommended PSI, which I would think is standard. It didn't give a color-coded printout of vehicle parts / assessed quality. I suspect tire rotation wasn't done because the PSI ratings on each tire matched exactly what they were on each wheel when I left it. I received paperwork saying CA law requires that they inflate the tires as well? And for general record: El Camino Real -- cheaper, they also wash the freaking car, which I'd never expected but was a nice touch, and they've never missed something small like inflating tires. More
by c-w
Other Employees Tagged: Mike Hoffman, Samantha Peinado, Mayra Neria, Terry Quinn, Tanya Ruiz, Joe Jimenez, John Twiford, Edwin Cardiel, Marvin Orellana , Jeremy
November 24, 2024
I can’t thank the team enough at Sierra Chevrolet for what they did in order to get the truck I wanted at phenomenal deal, on top of taking in my trade. This group works hard to make sure you’re happy. 1 what they did in order to get the truck I wanted at phenomenal deal, on top of taking in my trade. This group works hard to make sure you’re happy. 110% would recommend Sierra Chevrolet for your next vehicle. Thank you to Nick Scammacca, Rudy, Nick in F&I and of course Big GM Mike. More
by s_batilaran
Other Employees Tagged: Mike Hoffman , Nick Scammacca (internet sales) Rudy and Nick in F&I
October 31, 2024
The dealer was in a good location and easy to find. A bit far from my house but closer to my office. They had a good selection of Bolts and new cars as well. They were going through remodeling and I’m A bit far from my house but closer to my office. They had a good selection of Bolts and new cars as well. They were going through remodeling and I’m sure they will have a spectacular showroom when completed. More
by Top Cat
Other Employees Tagged: Andrew Lisk, Edwin Cardiel
October 07, 2024
Really was a bad experience with sale and the defective truck I was sold. The bright spot for me was dealing with Jacob North the service manager. He was a very understanding and communicated with me throu truck I was sold. The bright spot for me was dealing with Jacob North the service manager. He was a very understanding and communicated with me throughout the process. Thank you, Jacob!!!! More
by joeracer
Other Employees Tagged: Mike Hoffman
October 07, 2024
very good will return when needed keep up the good work nice and clean area nice and clean area More
by n6pmg
Other Employees Tagged: Mike Hoffman, Samantha Peinado, Mayra Neria, Terry Quinn, Tanya Ruiz, Joe Jimenez, John Twiford, Edwin Cardiel, Marvin Orellana , Shawn
September 17, 2024
They were very nice and helpful. Super accommodating . I am very satisfied with my purchase. Super accommodating . I am very satisfied with my purchase. More
by GOCARANZANAILS
Other Employees Tagged: Alfonso Hernandez , Christopher Parra
September 09, 2024
I was looking for a pick up truck and my research led me to two dealers but as I'm familiar with Chevrolet of Monrovia I decided to go there , great service . to two dealers but as I'm familiar with Chevrolet of Monrovia I decided to go there , great service . More
by marco.solis.a28
Other Employees Tagged: Alfonso Hernandez
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