Will Arreola
Will Arreola at Ken Garff Buick GMC Riverdale
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Will Arreola

Service Manager

Ken Garff Buick GMC Riverdale

900 W Riverdale Rd
Ogden, UT 84405

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4.0
97 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

18 yrs, 10 mos

Languages Spoken

English English

4.0

97 Reviews

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97 Reviews of Will Arreola

November 04, 2024

Dealership Rating
Employee Rating

I feel that the service center has gone down dramatically in overall customer service aspect since Zack's departure. I'm have brought both of my vehicles here for absolutely everything for the last 6 years. More

by thattaway5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 05, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Joey Burns, General Manager joeyb@kengarff.com

October 25, 2024

Dealership Rating
Employee Rating

I appreciate the video the tech takes in the service department to explain the diagnosis of the vehicle. More

by HoneyDo
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn O'Brien

Oct 25, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

February 04, 2024

Dealership Rating
Employee Rating

Your service department at Nissan and GMC made me want to service my own vehicles. This survey sucks, it times out and erased everything I wrote so I won't be writing all that again. Your service advisors, s More

by MYCRAZYEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 07, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

January 17, 2024

Dealership Rating
Employee Rating

It's easy to schedule an appointment online. Technicians send a video as they perform service so you are aware of exactly what is bring done. Comfortable area for customers to wait. Service is e More

by RSD
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Acree

Jan 22, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our service department. It was a pleasure serving you!

December 31, 2023

Dealership Rating
Employee Rating

Communication in this particular dealership is non existent, they don’t really know what customer service is. They should be taking care of the customer keeping track of parts that are on order schedu More

by fuzzcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 03, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our service department, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Joey Burns, General Manager joeyb@kengarff.com

December 23, 2023

Dealership Rating
Employee Rating

Your service was easy, efficient, quality service. Your employees were friendly, helpful, and informed. Thank you for working on my Nissan Leaf. It is my "Baby" and I appreciate your careful repair More

by stephanieimoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Acree, Chad Fleming, Michael Hodson, Angie Bechel, Zach Brodis , Zach Bishop, Karen Jacobsen

December 14, 2023

Dealership Rating
Employee Rating

Had car in to have vacuum hose changed which I already had purchased. Cost 170 $ for a 10 minute job . They said I needed a tune up. So I said yes . They put the wrong sparkplugs in and blew up my motor More

by GREGRAYALLEN65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joey Burns, Zach Brodis , Zach Bishop

Dec 29, 2023

Ken Garff Buick GMC Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

December 04, 2023

Dealership Rating
Employee Rating

Service was excellent and accomplished in a timely manner . The assigned service provider was friendly and knowledgeable . More

by DGULBRANSON12
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cardenas, Shawn O'Brien , Zach Bishop, Karen Jacobsen

November 29, 2023

Dealership Rating
Employee Rating

We have been servicing our vehicles here for years. We have a Sierra 3500 and a Suburban. I trust these guys to always do a great job. They take very good care of us! More

by rick koci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 22, 2023

Dealership Rating
Employee Rating

I purchased a new GMC Yukon 2023 Denali in August of 2023. The navigation system and the Heads-up display speed warning have not worked correctly from the moment of purchase. I have had the vehicle in More

by gmhamblin1
Service Price Transparency
Workmanship
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Recommend Dealer
No
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