Will Akins
Will Akins at Russ Darrow Kia of Madison
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Will Akins

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.3
6 Reviews
4.3

6 Reviews

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6 Reviews of Will Akins

February 15, 2025

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Employee Rating

Great team that is committed and will get the job done correctly the first time every time! More

by Drunken
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Workmanship
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Recommend Dealer
Yes
Feb 16, 2025

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

February 11, 2025

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Employee Rating

Quoted me for $600 extra in unnecessary repairs. Upon second opinion I got car fixed for half the price. More

by MO23
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Workmanship
Service Time
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Recommend Dealer
No
Feb 11, 2025

Russ Darrow Kia of Madison responded

I am sorry to hear about this experience. Please feel free to email or call me at the store . Drake Lallas GM Drake.lallas@russdarrow.com

February 09, 2025

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Employee Rating

Every interaction is genuine. Great group of folks to work with in the service department.! More

by FLORES.QUENNA
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Eric Pieper

Feb 10, 2025

Russ Darrow Kia of Madison responded

Quenna, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Drake Lallas drake.lallas@russdarrow.com

February 02, 2025

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My car has a warranty issue that needs repaired. They told me they’d call when part came in, and it’d be a few hour job. After 2 weeks I heard nothing so I called. Part was in and no one told me, bu More

by akay24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jess Holm , Jack Chisamore

Feb 06, 2025

Russ Darrow Kia of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Drake Lallas drake.lallas@russdarrow.com

January 27, 2025

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Employee Rating

Very pleasant to deal with. Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! More

by PETE_HAMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Russ Darrow Kia of Madison responded

Pete, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

January 17, 2025

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Employee Rating

Very friendly staff. Very organized and all is clean and comfortable. Always look forward to going there. More

by 3BADGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2025

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

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