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Wilber Escobar
49 Reviews
49 Reviews
Write a ReviewDealership Experience
8 yrs, 7 mos
Industry Experience
15 yrs, 1 mo
Languages Spoken
English
49 Reviews of Wilber Escobar
November 30, 2020
I've owned different luxury cars and been to different luxury car dealerships in Houston area for services. Westside Lexus is by far the worst experience. Service advisor Escobar was apathetic, didn't exp luxury car dealerships in Houston area for services. Westside Lexus is by far the worst experience. Service advisor Escobar was apathetic, didn't explain what it was repaired but said car was okay after the repair. When it required a second attention, he took the key and drove back to the shop without saying anything. The experience could've been a lot better. Westside Lexus should learn from other dealership like Sewell in terms of what excellent customer service really means. More
by cwf88
Verified Customer
November 17, 2020
Had new license put on new vehicle. Drove through the service and Never had to get out of the SUV. Top notch service. Even better with remodel. service and Never had to get out of the SUV. Top notch service. Even better with remodel. More
by dotlomar
Other Employees Tagged: Alex Winnicki
October 29, 2020
Westside Lexus IS consistent with their customer focus. They made my recent even easier than my first 2 times. Never mind even getting our 2 vehicles serviced. They made my recent even easier than my first 2 times. Never mind even getting our 2 vehicles serviced. More
by dotlomar
Other Employees Tagged: Christian Davidson , Alex Winnicki
September 01, 2020
Got the best deal on my new GX 360. Very happy with the dealership. This is my 4th Lexus. The only thing that they missed this time was to fill up my gas tank, but to their credit they were swamped on Augu dealership. This is my 4th Lexus. The only thing that they missed this time was to fill up my gas tank, but to their credit they were swamped on August 31. Not a big deal. More
by charles
Other Employees Tagged: Judy Patureau , Shekhar Shroff
August 21, 2020
This is the second car I have purchased from Westside Lexus. Lurie Keener was my sales rep both times. Both times were very pleasant. Lurie is very knowledgeable. Wilbur Escobar was my service rep on the Lexus. Lurie Keener was my sales rep both times. Both times were very pleasant. Lurie is very knowledgeable. Wilbur Escobar was my service rep on the first car. I hope he’s my service guy in this one. More
by Brucepittstx
Other Employees Tagged: Lurie Keener , Nam Pham
July 02, 2020
I had the best experience at Westside Lexus buying my new Lexus RX 350, with Mary Margaret McGowan, my sales consultant, who is a true jewel at the dealership! Wish I could get one of the Lexus crystal desk Lexus RX 350, with Mary Margaret McGowan, my sales consultant, who is a true jewel at the dealership! Wish I could get one of the Lexus crystal desktop paperweights that Mary Margaret has on her desktop, as an award she received! Where could I order one for my desktop as a Lexus accessory? More
by MAGDICKSON
Other Employees Tagged: Mary Margaret McGowan , Mike Shafer
February 29, 2020
Happy with the results. But disappointed that I drove an hour to pick up my car when I was told to, and it was not ready. I would have appreciated a call to let me know it wasn’t ready yet. Aside from that, hour to pick up my car when I was told to, and it was not ready. I would have appreciated a call to let me know it wasn’t ready yet. Aside from that, all good. More
by PAUL.BAILEY
December 19, 2019
Great experience Good feeling in dealing with your dealership from sales, finance and service, we have purchased three vehicles from y’all and it has been a great expe Good feeling in dealing with your dealership from sales, finance and service, we have purchased three vehicles from y’all and it has been a great experience We live about 2 1/2 hours away from your dealership but it’s worth it. Thanks More
by PSTARKJR
Other Employees Tagged: Steve Davis, Emily Maus
September 15, 2019
Excellent customer relation and no pressure sale. I was dealing with professional people. No pressure sale and with objective to have positive customer experience With the customer. Him and Ty went an I was dealing with professional people. No pressure sale and with objective to have positive customer experience With the customer. Him and Ty went an extra mile to make this happen. More
by MATTPOURAN
Other Employees Tagged: Ty Stanberry, Paul Rockett, Jim Fikaris
April 01, 2019
Great service by Lexus! Wilber went above and beyond my expectations for this service. Lexus provided solutions to problems I didn’t know my car had them, without by Lexus! Wilber went above and beyond my expectations for this service. Lexus provided solutions to problems I didn’t know my car had them, without paying any extra. Awesome! More
by antoniosantana517
