Wilber Escobar

I took in my 2005 RX for an engine light issue and expected to drop off my car and leave with a loaner car, as the scheduler said when I made my appointment. But the service advisor obviously did no expected to drop off my car and leave with a loaner car, as the scheduler said when I made my appointment. But the service advisor obviously did not want to work on my "old" car and told me that loaners are only given to people who service their car. I would have to wait 2 hours for the diagnostics to see what was causing the engine light and then agree to service it before I could leave with a loaner car. The only reason I was there was to have my car fixed. Turns out they are owned by the same family that owns Northside Lexus, and Northside told me that they do not work on older cars. So, Wilbur did not explicitly say that they would not service my car, but he was not making me feel welcome. NEVER AGAIN will I go to Westside Lexus dealership for anything. More

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Been a customer since 1999… always professional, knowledgeable and friendly! Look forward to many more years! knowledgeable and friendly! Look forward to many more years! More

by carolyn_v53 Verified Customer Verified Customer

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Wilbur was excellent with explaining the issue with my car. He sent me home in a rental while they ordered the parts and serviced my vehicle. He kept me updated with the status of my car. car. He sent me home in a rental while they ordered the parts and serviced my vehicle. He kept me updated with the status of my car. More

by CHRISTINAABUATA Verified Customer Verified Customer

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This was the third car we have purchased from Westside Lexus. Every experience has been excellent. Lexus. Every experience has been excellent. More

by dds_sr Verified Customer Verified Customer

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Great customer service with no haggle needed for my purchase. Shanon was very professional and explained everything to me regarding the car that I’m interested in. He gave me all the options that I hav purchase. Shanon was very professional and explained everything to me regarding the car that I’m interested in. He gave me all the options that I have and he showed me that cars that I was interested in and I test drove the car and finally bought it. The finance department was equally fast and easy. More

by IZZY4U88 Verified Customer Verified Customer

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Ours was a complicated transaction that Jeff handled smoothly and to our mutual satisfaction. He came highly recommended and surpassed all expectations. This is the third car I’ve bought from Westside L smoothly and to our mutual satisfaction. He came highly recommended and surpassed all expectations. This is the third car I’ve bought from Westside Lexus and I will continue to recommend them. More

by dottieerwin Verified Customer Verified Customer

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My 4th car purchased from Jeffrey! Always a great and easy experience! Worth the wait! Always a great and easy experience! Worth the wait! More

by cperkins2 Verified Customer Verified Customer

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Westside Lexus Service and Wilber Escobar have always given us the best service! Wilber Escobar is always excellent, professional, and courteous. We have been a satisfied customer since 2010 and are ver given us the best service! Wilber Escobar is always excellent, professional, and courteous. We have been a satisfied customer since 2010 and are very well pleased. Truly a team in every way. More

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Over the past 10-15 years I have purchased all of my cars from this location. from this location. More

by JWWARNER28 Verified Customer Verified Customer

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The sales person was great. The finance manager was very helpful. Lexus IS a great product overall. The finance manager was very helpful. Lexus IS a great product overall. More

by i_iversen Verified Customer Verified Customer

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