Weston Wallace

Longo Toyota of Prosper responded

Your review is appreciated. We are glad to hear that your routine maintenance was done in a reasonable amount of time. Thank you for reaching out. Team Longo Toyota of Prosper

Longo Toyota of Prosper responded

We're thrilled to hear that Weston was able to assist you effectively, especially after the initial confusion. It's great to know that he stepped up and provided excellent service. We appreciate team members like Weston who go above and beyond for our customers. Thank you immensely for sharing your experience with us! Your feedback helps us continue to improve our service. Team Longo Toyota of Prosper

Longo Toyota of Prosper responded

Thank you for sharing your positive experience with our service department! We're so glad to hear that our team has consistently provided excellent service whenever you've needed assistance with your vehicles. We truly value your trust in us and are committed to maintaining the high standards you’ve come to expect. We look forward to continuing to serve you and your vehicles for years to come! Team Longo Toyota of Prosper

Longo Toyota of Prosper responded

Thank you so much for your kind DealerRater post! We're truly humbled by your feedback. It was our pleasure to serve you, and we're glad to hear that we were able to go the extra mile to ensure your truck was properly fixed. We truly appreciate your trust in our team, and we're grateful to have the opportunity to help. Team Longo Toyota of Prosper

Longo Toyota of Prosper responded

Thank you so much for taking the time to share your experience with us on DealerRater! We truly appreciate your kind words and are thrilled to hear that you’ve had such a positive experience with our team over the past 5 years. Weston and our entire service team work hard to provide the best possible service, and it’s wonderful to know that their efforts have made a difference for you. Team Longo

Longo Toyota of Prosper responded

Thank you for sharing your experience! We're glad to hear that our team provided prompt and courteous service and was able to resolve your tire issue quickly. Your recommendation means a lot to us, and we appreciate your trust in our service. Team Longo Toyota of Prosper

Longo Toyota of Prosper responded

We truly appreciate you taking the time to share your experience on DealerRater. It’s great to hear that you've been a loyal customer for years, and we’re glad we could assist you with your recent state inspection. We’re also grateful that you mentioned Weston, he’s an important part of our team, and we’re happy he was able to help you. Team Longo

Longo Toyota of Prosper responded

Thank you for your positive feedback and visiting our service center! We’re glad to hear that you experienced great customer service and appreciated our honest approach. Providing our customers with only the services they truly need is a core value for us. Longo Toyota of Prosper

Longo Toyota of Prosper responded

Thank you Gracie for being the most important part of our business. Team Longo Toyota of Prosper

Longo Toyota of Prosper responded

If Longo Toyota of Prosper could make confetti fall via DealerRater, we certainly would after reading this amazing write-up. Thank you so much for sharing your visit to our dealership and even more importantly the interaction you had with one of our team members Tony. We cannot wait to share this posting with him. Thank you for the smile!