Wendy Nelson | Page 29

Buying a new car and having an enjoyable experience This is a great place to purchase a car or van. The employees have been great to work with. They went out of there way to make sure I was happy with m This is a great place to purchase a car or van. The employees have been great to work with. They went out of there way to make sure I was happy with my new purchase. Tim was great with trade in and gave me several options with my purchase. Alan really went over the entire new vehicle with me. I would highly recommend this team. I just felt like I was always getting honest answers and very professional in what this did. I walked away feeling great. More

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Best car buying experience! Alan Makabi in internet sales was the absolute most amazing car sales person my husband and I have ever worked with. There was no pressure and he was Alan Makabi in internet sales was the absolute most amazing car sales person my husband and I have ever worked with. There was no pressure and he was so patient with us. He updated us every step of the way since we ordered our car from the factory. Wendy Nelson in finance was also wonderful she made it so easy and explained everything so well. We have a Toyota dealership in our town but traveled to Cedar Rapids because of Alan. We also plan to only have our new vehicle serviced at Cedar Rapids Toyota. We cannot say enough about the wonderful experience!!! The facility is also so inviting and comfortable. Thank you Alan, Wendy and Cedar Rapids Toyota for making our car buying experience perfect!!!! More

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very good Alan makes it easy every time I go in. I lease and it has been very good each time. Financial was easy too I would recommend Alan anytime Alan makes it easy every time I go in. I lease and it has been very good each time. Financial was easy too I would recommend Alan anytime More

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Very Helpful This is the third time we have leased a sienna from Cedar Rapids Toyota. Terry Helgeson has been our sales representative for each of the leases. He This is the third time we have leased a sienna from Cedar Rapids Toyota. Terry Helgeson has been our sales representative for each of the leases. He is very easy to work with and was able to make us feel comfortable in the lease process. More

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Fabulous Experience Second time we have worked with Terry and as always we received the best service possible. Wendy in finance was an absolute joy to work with also Second time we have worked with Terry and as always we received the best service possible. Wendy in finance was an absolute joy to work with also More

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Fun and Easy experience The salesman was nice, fun and informative with all my questions. Was easy to work with and followed up with me on every concern. Great experience. The salesman was nice, fun and informative with all my questions. Was easy to work with and followed up with me on every concern. Great experience. More

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Best Customer Service Around Toyota of Cedar Rapids by far has the most Caring, Compassionate, and Friendly Employee's. Custom Service is the Best I have ever experienced! O Toyota of Cedar Rapids by far has the most Caring, Compassionate, and Friendly Employee's. Custom Service is the Best I have ever experienced! On Friday 12/16/16. My Rav 4 just died on me as I was driving. Once I got my Vehicle off the road and out of the way. I called Toyota of Cedar Rapids. Everyone that I spoke with was Kind and Compassionate as I was crying and trying to find ways to get my Rav towed to Toyota, my three kids picked up from school and everything else that I needed to take care of. As I waited for 2 hours and 45 minutes on a cold and snowy day, Alan took the time to call me and try to help me over the phone get my Rav 4 running again and getting information to help the Service Department fix my Rav once it was towed in to Toyota. Throught out the time I was waiting on the tow truck Alan also sent me text massages checking on me and how I was doing. Once the tow truck came and my Rav was at Toyota Alan still took the time to follow up with me and the status of my Rav 4 into the next day. I have leased a total of 4 vehicles from Toyota and have always had wonderful experiences. This is the first time I have ever had a major issues with my vehicle and the Customer Service, Kindness, Compassion and Friendlyness I experienced was absolutely Wonderful and it was completely Above and Beyond! The Service Department got me in a rental vehicle the very next morning and is working to get my vehicle fixed and although I am just over my miles for the warranty, they are working on getting the parts that need to be replaced covered by the warranty. This was not something I had expected to hear, but was so happy to hear them say. Friday night I was told I won't know anything until Monday. Saturday morning I had already gotten a phone call with information as to what what wrong with my Rav 4 and told that I should have my vehicle back by the middle of the week and that they would keep in touch with me on the status of the repairs. You can not beat the kind of Customer Service at Toyota of Cedar Rapids! I will forever be a Toyota of Cedar Rapids Customer! More

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Need a new car? Ask for Alan and Wendy! I worked with Alan and Wendy and they were both terrific! My old car was quickly approaching 160,000 miles and I decided a couple of months ago that I worked with Alan and Wendy and they were both terrific! My old car was quickly approaching 160,000 miles and I decided a couple of months ago that it was time to start shopping for something new. Prior to visiting Cedar Rapids Toyota, I had been to 3 other dealerships in the area and was not impressed. Everywhere I had visited made me feel as if the salesman was simply trying to take advantage of my ignorance (this is my first time buying a car on my own) and make a quick buck. At Cedar Rapids Toyota, my experience was the polar opposite from the moment I started looking at their online inventory. Alan and Wendy truly made me feel valued as a person and they were both very clear that I was in control; that I could walk away at any point if I wanted to. They answered all of my questions openly and honestly, worked tirelessly for at least 2 hours with various financing agencies to get me the absolute best deal, and Alan even kept my coffee cup full all afternoon while we worked through the terms. In the end, I drove off the lot that day with a 2012 Hyundai Sonata Hybrid and I am beyond thrilled with my decision! I named her Reba and she is a smooth riding, gas sipping machine! If you are in search of a new car, look no further! The folks at Cedar Rapids Toyota will not disappoint. Reba and I can promise you that! And, if you can, ask for Alan and Wendy! More

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Every Day is a Black Friday Special!!!!!!!!!!!!!! This is now my 6th lease thru Cedar Rapids Toyota and I will keep coming back. They are there when needed. They have gone out of their way to take ca This is now my 6th lease thru Cedar Rapids Toyota and I will keep coming back. They are there when needed. They have gone out of their way to take care of me or my family. The friends that we have sent there could not believe the service they received on either buying or leasing. Terry Helgeson and Chris Langhurst are great to work with!!! The Finance group was great and explained all my options and were very confident in my transactions. Evry day is a Black Friday!!!! More

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A great car-buying experience I bought my first Toyota, a 2012 Prius, from Alan at Cedar Rapids Toyota. Alan makes the car buying experience as painless as possible. He is also e I bought my first Toyota, a 2012 Prius, from Alan at Cedar Rapids Toyota. Alan makes the car buying experience as painless as possible. He is also extremely knowledgeable about his product line and it shows during his vehicle demonstrations. When it came time to buy our new Highlander, I knew who I could depend on. I called Alan and let him know I was on my way and what I was looking for.. Alan is a perfect fit for being the Internet manager as well because he puts extra effort into communicating electronically with his customers. You can message him and get quick responses. If you need a new Toyota, make sure you see Alan! Bill and Wendy in the finance department are also top notch! More

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