Wendy Nava Villagrana

Longo Toyota responded

Wow! Thank you for your incredible review and for sharing your experience with Wendy and our team at Longo. We’re so happy to hear that Wendy went above and beyond to ensure your 4Runner was ready when you needed it. She truly is a rockstar, and we’ll be sure to pass along your kind words! Team Longo

Longo Toyota responded

Thank you for choosing Longo Toyota for your service needs! We truly appreciate you taking the time to share your experience. We're thrilled to hear that Wendy Nava provided you with exceptional service. She is indeed a valued member of our team, and we’ll be sure to share your kind words with her. Knowing that she was able to assist you with your questions and ensure you left happy means the world to us!

Longo Toyota responded

Thank you for sharing your feedback, and we sincerely apologize for the extended wait and poor communication you experienced during your recent visit. We take guest feedback seriously at Longo Toyota, and we understand how frustrating delays and lack of updates can be. Our Service Manager, Jesus Chacara, would appreciate the opportunity to speak with you directly to address your concerns. He can be reached at 626-567-0508 or via email at jesus.chacara@longotoyota.com.

Longo Toyota responded

Thank you for your kind review! We’re pleased to hear that Wendy provided you with excellent service and kept you updated on your car’s progress. Clear communication is important to us, and it’s great to know that it made your experience even better. Team Longo

Longo Toyota responded

Thank you for sharing your experience with us. We apologize for the delay in completing your vehicle service and for not communicating the extended time frame more promptly. We understand how important timely updates are and regret any inconvenience this may have caused. Please know that we are actively working on finding a better balance to improve our service completion times. Your feedback is invaluable in helping us enhance our processes. Team Longo

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Fred made such a positive impression. We pride ourselves on having knowledgeable and personable team members, and it's great to know Fred's upbeat personality contributed to your enjoyable experience. We look forward to welcoming you back to Longo in the future!

Longo Toyota responded

Thank you for your positive feedback! We’re thrilled to hear that you consider Longo Toyota one of the best dealers in Southern California. Our team takes great pride in being professional and efficient, and we’re glad our extended hours and convenience have made your experience a positive one.

Longo Toyota responded

Thank you for your feedback, and I apologize for the extended wait time you experienced during your recent visit. We understand that many people are getting their vehicles ready for road trips before the last holiday of the summer, and we’re working hard to accommodate everyone as efficiently as possible. Team Longo

Longo Toyota responded

We know this matters important to you which makes it even more important to us @ Longo Toyota. Our Service Manager, Jesus Chacara tried reaching you today, July 18, 2024, but was unsuccessful. At your convenience, please feel free to contact him @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com. We look forward to regaining your trust.

Longo Toyota responded

Thank you for your rating and review on DealerRater - Team Longo