Wayne McCarthy
Wayne McCarthy at Bocker Auto Group
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Wayne McCarthy

Service Advisor

Bocker Auto Group

801 E. South Street
Freeport, IL 61032

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rated
49 Reviews

Dealership Experience

50 yrs, 7 mos

Industry Experience

53 yrs, 2 mos

not yet
rated

49 Reviews

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49 Reviews of Wayne McCarthy

December 09, 2022

Dealership Rating
Employee Rating

If you're in the market for new or used vehicle, call Jason or Delbert at Bocker Auto Group...Best customer service around...we've been to other dealers but Bocker continues to deliver in every way...We More

by Kevin Harn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2022

Bocker Auto Group responded

Thank you so much for taking the time to write such great feedback, Kevin. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Jason and Delbert were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Bocker Chevrolet Buick GMC Team

November 26, 2021

Dealership Rating
Employee Rating

Just bought second car from Brandon Busker. The process has been smooth and easy each time. The service guys have been great. Overall the dealer offers personal service and attention. More

by Gary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2021

Bocker Auto Group responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Bocker Chevrolet Buick GMC Team

May 21, 2021

Dealership Rating
Employee Rating

5/15/21 wasn't happy after getting a oil change, cashier asking for pin number so he could put it in. Without any regards to who was standing bye. More

by Wdav60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 25, 2021

Bocker Auto Group responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Bocker Chevrolet Buick GMC Team

February 18, 2021

Dealership Rating
Employee Rating

I have been dealing with Bocker Auto Group for over 40 years, most recently to buy a '21 Blazer. Have always been treated fairly and pleasantly by all depts.; sales, service, body and quick lube. More

by rpd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2021

Bocker Auto Group responded

Thank you so much for the wonderful review of your experience at Bocker Chevrolet Buick GMC. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, The Bocker Chevrolet Buick GMC Team

January 27, 2021

Dealership Rating
Employee Rating

We are long-term Bocker customers. We have found them to be more than fair on both the buying and servicing sides. We won't be going anywhere else! More

by GM People
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Shorter, Brad Leverton , Dean Wright

Feb 01, 2021

Bocker Auto Group responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Bocker Chevrolet Buick GMC Team

January 30, 2020

Dealership Rating
Employee Rating

Recent Purchase Very happy with my recent purchase, First time working with Brandon, he was very knowledgeable and helpful . I have purchased my vehicles from Bocker More

by pswjaw1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Busker, Danny Busch

April 10, 2019

Dealership Rating
Employee Rating

Paid cash for a vehicle and in shop twice in a month My son paid cash for a vehicle. Bought to make room and have a reliable safe vehicle for his coming baby. Within 12-hours of buying the car the chec More

by Ddkmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 17, 2019

Bocker Auto Group responded

We apologize that your son is not happy with our service department. Customer satisfaction is our number one priority along with the safety of the vehicle. We are not perfect but are willing to learn from our mistakes and want to make everyone happy. Our Service Manager has made attempts to speak to you and get your feedback. When you have a moment please give us a call at 815-235-2121.

February 16, 2019

Dealership Rating
Employee Rating

Vehicle fixed in great time. I had to have my car fixed short notice. Bocker was in constant contact with me and I had my fixed in a short time. Everyone at Bocker is always frien More

by daisy948799
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Robb, Brad Leverton

February 04, 2019

Dealership Rating
Employee Rating

car wouldnt start in extreme cold. Wayne arranged for car to be towed. He called me every step of the process. My car got a new battery. I always have positive experiences at Boc More

by ruths8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 31, 2019

Dealership Rating
Employee Rating

Excellent Professionalism & Integrity! With my car was sitting in my garage with a battery issue at 4:15 am, I wasn't sure how I was going to get it to the sho More

by gjrandecker53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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