Wayne Gross
Wayne Gross at Lexus of Cherry Hill
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Wayne Gross

Service and Parts Director

Lexus of Cherry Hill

1230 Route 73 South
Mount Laurel, NJ 08054

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4.5
25 Reviews

Dealership Experience

4 yrs, 3 mos

Industry Experience

33 yrs, 9 mos

Languages Spoken

English English

4.5

25 Reviews

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25 Reviews of Wayne Gross

April 04, 2025

Dealership Rating
Employee Rating

No waiting time before being seen very courteous and excellent service including my sales associate coordinating things. More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2025

Lexus of Cherry Hill responded

Robin, we're delighted to hear that you received excellent service without any wait at Lexus of Cherry Hill. Thank you for sharing your experience with us!

February 19, 2025

Dealership Rating
Employee Rating

Fast and reliable service Courtesy on phone and driver was very help full Happy with service More

by Quick2509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Lexus of Cherry Hill responded

It was our pleasure to assist you. Thank you from all of us here at Lexus of Cherry Hill!

January 29, 2025

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Employee Rating

Extremely professional and on time Steve was great as was everyone in the dealership. Thanks More

by Michael.barth0129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Rivera

Jan 30, 2025

Lexus of Cherry Hill responded

Michael, thank you for leaving Lexus of Cherry Hill a five-star review! We are glad that Steve and our team were professional. See you next time!

December 09, 2024

Dealership Rating
Employee Rating

I dropped off my 2024 IS 500 for an under warranty service which was taken to Lexus of Cherry Hill two times and the problem still has not been corrected. On my second attempt a service technician dam More

by JoshRod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher Rivera

Dec 11, 2024

Lexus of Cherry Hill responded

Josh, I'm sorry to hear about your experience with the service and car wash. It sounds like a frustrating situation, especially when dealing with warranty issues and vehicle care preferences. We strive for excellence in our services, so it's concerning to learn that we fell short this time. If you'd like to discuss further or have any questions or concerns addressed directly, please reach out at your convenience. Thank you, Wayne Gross, Parts and Service Director - 856-727-1111 ext 1105

December 05, 2024

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Best service dealer ship by far they put the customer first if you want to be treated right go to Cherry Hill Lexus . More

by Chucksudell28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony LoBello

Dec 06, 2024

Lexus of Cherry Hill responded

We're delighted to hear you had such a positive experience at Lexus of Cherry Hill! Thanks for the recommendation and kind words.

November 19, 2024

Dealership Rating
Employee Rating

Over the years the teams at Lexus have remained amazing! !! The service and communication is always excellent. Thank you More

by farberowb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Rivera , John

Nov 19, 2024

Lexus of Cherry Hill responded

Thank you for your continued support and kind words about the team at Lexus of Cherry Hill! We're delighted to hear that our service and communication have consistently met your expectations. Looking forward to serving you in the future!

October 01, 2024

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Employee Rating

We were dismayed at having a flat tire on our almost-new Lexus. We were gratified that CHL furnished us with a new tire very promptly, and reduced our bill to $200. Unfortunately we had another flat on the More

by redram1738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ginger & Mike

Oct 01, 2024

Lexus of Cherry Hill responded

Thank you for sharing your experience! We're glad to hear that Wayne, Ginger, and Mike at Lexus of Cherry Hill were able to assist promptly and efficiently. We appreciate your patience and are here if you need anything else in the future. Safe travels ahead!

September 10, 2024

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Employee Rating

Worst dealership ever. Promises everything and delivers nothing!Never buy their service packages! They don't honor them! More

by Spierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2024

Lexus of Cherry Hill responded

We apologize that the damage to your vehicle exceeds what is covered under your paint-less dent warranty, as is outlined in your contract. However, we do have someone on site that can provide an estimate for repair, if you're interested. Please feel free to reach out. Thank you, Jamie Pratt - Service Manager 856-727-1111 ext 1215

Sep 13, 2024

Lexus of Cherry Hill responded

We apologize if there was a misunderstanding when you were here last week. The vehicle was to come back this week when the dent repair specialist would be here, in order to assess the vehicle and so we can open a claim with your paint-less dent removal coverage. Unfortunately, once we start a claim with them and send all of the proper pictures of the repair needed, we are put on hold until reviewed for approval. We cannot proceed with any repairs until the claim is reviewed. The contract that you purchased from us is through a third party company that covers paint-less dent removal, as one of the five items that are included in the contract. It is also outlined in the contract that a dent larger than two inches is not covered for paint-less dent removal. We did try to have this claim approved for you by submitting, but unfortunately, the dent is too large to be covered under your contract. We recommend that you contact your insurance company to proceed with the damage on your vehicle. Thank you, Jamie Pratt - Service Manager 856-727-1111 ext 1215

Sep 11, 2024

Spierce responded

I was in your dealership last Thursday and i talked about the ding with Wayne. He said they would fix it and he also offered to fix one on the roof which i could not see. I brought the car in on Tuesday and sat in the waiting room for 1 hour and 45 minutes with no contact from anyone. I assuned the car was being fixed. I had to hunt them down abd thats when they said they just heard from some insurance company that the claim was denied. I did NOT sign a contract with an insurance co. I signed it with your dealership. I am going to continue to write bad reviews every day on every site i can, edmonds, cars.com, lexus etc. I also have calls in to the better business bureau, the nj consumer affairs dept and lexus headquarters. I was told by wayne to bring the car in and it would be fixed but then he decided not to. I should be compensated for 2 hours of my time you wasted( at your rate of 200 per hour), which is more than the repair would have cost.

Sep 18, 2024

Spierce responded

This is totally incorrect. As you were not part of the interaction, i dont know how you can speak about it. 1. I bought a ding repair package from your lexus dealership, not an insurance co. If an insurance co was involved, that was never disclosed. 2. I brought the car in on Thursday for another reason. At that time, we discussed the ding. Wayne said to bring it in on Tuesday and they would fix it. He also pointed out a ding on the roof that i could not see and said they would take care of that as well. They took pix on Thursday of the dings. 3. I brought it in on Tuesday and sat in the waiting room for 1 hour and 45 minutes until i had to go back to find the rep to see when the car would be finished. 4.That is when i was informed the claim had been denied from some phantom insurance co at some obscure number that i had no recourse to dispute and no one at this dealership could care less to represent me. 5. If this had to be submitted to some unknown insurance co ( I still dont know their name), why wasnt this explained to me on Thursday. Also, why wasnt it submitted on Thursday before i came in on Tuesday and wasted 2 hours of my time? And before you say the claim had to be submitted on the day i came in, which is the bogus nonsense Wayne tried to feed me, the work could never have been done on Tuesday because they told me on Thursday when i was setting up the Tuesday appointment, that the ding repair guy only works until noon and I was informed at 11:45, when I searched out the repair tech. So next time, you should not speak about events you have no direct knowledge about!

Sep 18, 2024

Spierce responded

This is totally incorrect. As you were not part of the interaction, i dont know how you can speak about it. 1. I bought a ding repair package from your lexus dealership, not an insurance co. If an insurance co was involved, that was never disclosed. 2. I brought the car in on Thursday for another reason. At that time, we discussed the ding. Wayne said to bring it in on Tuesday and they would fix it. He also pointed out a ding on the roof that i could not see and said they would take care of that as well. They took pix on Thursday of the dings. 3. I brought it in on Tuesday and sat in the waiting room for 1 hour and 45 minutes until i had to go back to find the rep to see when the car would be finished. 4.That is when i was informed the claim had been denied from some phantom insurance co at some obscure number that i had no recourse to dispute and no one at this dealership could care less to represent me. 5. If this had to be submitted to some unknown insurance co ( I still dont know their name), why wasnt this explained to me on Thursday. Also, why wasnt it submitted on Thursday before i came in on Tuesday and wasted 2 hours of my time? And before you say the claim had to be submitted on the day i came in, which is the bogus nonsense Wayne tried to feed me, the work could never have been done on Tuesday because they told me on Thursday when i was setting up the Tuesday appointment, that the ding repair guy only works until noon and I was informed at 11:45, when I searched out the repair tech. So next time, you should not speak about events you have no direct knowledge about!

September 06, 2024

Dealership Rating
Employee Rating

I was treated with utmost courtesy. Mike developed an immediate rapport with me. He kept me informed when my vehicle was ready. More

by Carl Valorie
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Lexus of Cherry Hill responded

Carl, we're delighted to hear that Mike provided you with courteous and attentive service at Lexus of Cherry Hill. Thanks for sharing your experience!

July 27, 2024

Dealership Rating
Employee Rating

Service is always great ,They are always looking out for best interest Car is always detailed after service Great job always More

by sirmbobc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Rivera

Jul 29, 2024

Lexus of Cherry Hill responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Lexus of Cherry Hill consistently provides excellent service and takes great care of your car. We appreciate your support!

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