Wayne Bryant

I scheduled an 80,000-mile service plus an inspection of the gas tank, which wouldn't open. I booked a 7:30 a.m. appointment. I dropped off the car at 7:30 a.m. When I contacted the service representative the gas tank, which wouldn't open. I booked a 7:30 a.m. appointment. I dropped off the car at 7:30 a.m. When I contacted the service representative at 1 p.m. to ask for an update, he wrote: "Your vehicle is taking longer than expected. I will update you when I have more information." When I contacted him again at 3:30 p.m., he wrote: "They have not pulled your vehicle into the shop yet." I called, and the service representative said that the policy was that "waiters" moved to the front of the line. The service manager said it wasn't a policy, but because my gas tank door inspection was needed, then that "would take a certified VW technician, the person who normally does the oil change could not do the service.” When asked who would handle the 80,000-mile service, the manager continued to speak only of an oil change. (The 80,000-mile service includes more than an oil change!) When I asked when the service section might get around to servicing my car, the manager said, "Maybe tomorrow." I have been going to Browns VW service for about 20 years. Since it became Safford, the service has been inconsistent and abysmal, if you can get it. More

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Excellent customer service, will to service. Will definitely use the service in the near future. Will definitely use the service in the near future. More

by lovetowanda694 Verified Customer Verified Customer

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I have purchased two vehicles here. I have always had a great experience here . You have a customer for life . Thank you I have always had a great experience here . You have a customer for life . Thank you More

by KYLEE82402 Verified Customer Verified Customer

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My last visit was great and the people were super helpful. Very professional and friendly. helpful. Very professional and friendly. More

by BORIS.NGUNDJI Verified Customer Verified Customer

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Great customer service. They do the job right the first time. Service is expensive though. You’re probably overpaying by 25%.. They do the job right the first time. Service is expensive though. You’re probably overpaying by 25%.. More

by rt_johns Verified Customer Verified Customer

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From the first call to arriving at the dealership, it was a warm and friendly experience! Everyone was helpful and worked together seamlessly. Kudos to the team! a warm and friendly experience! Everyone was helpful and worked together seamlessly. Kudos to the team! More

by everiv8 Verified Customer Verified Customer

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Great service from beginning of the process of having my car inspected and oil change to check out. Everyone was friendly. car inspected and oil change to check out. Everyone was friendly. More

by MLR_428 Verified Customer Verified Customer

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Always excellent and fast service. I love the quick communication from the service advisor as well I love the quick communication from the service advisor as well More

by sara_slate Verified Customer Verified Customer

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Everyone was great! The customer service was outstanding from the 1st call to pick-up. I am thoroughly impressed. Don and the crew are phenomenal! I appreciate all of yo The customer service was outstanding from the 1st call to pick-up. I am thoroughly impressed. Don and the crew are phenomenal! I appreciate all of your hard work. Thank you for a job well done! More

by ANNETTEDOLLEY Verified Customer Verified Customer

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The staff were very accommodating and polite, venue is excellent and service is great thanks. excellent and service is great thanks. More

by ERICVITOMD Verified Customer Verified Customer

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