Warren Purvis

WARREN PURVIS the salesman and JASON MENESSES General Sales Manager at Mercedes Benz of New Orleans are CON ARTISTS! I purchased at brand new 2023 C300 from Warren at MB-NO in March 2023. A little back s Sales Manager at Mercedes Benz of New Orleans are CON ARTISTS! I purchased at brand new 2023 C300 from Warren at MB-NO in March 2023. A little back story, I've been looking around for the C300 that I wanted and I finally found it at MBNO. I reached out online about the vehicle and shortly after, Warren gave me a call and said the vehicle is still available. I told him I was on my way to see it. Once I got there Warren claimed the vehicle needed an update. This would be my 3rd Mercedes Benz, so I wasn't concerned about seeing it first because of my previous purchase history with Mercedes Benz in Fort Lauderdale, FL and Alpharetta, GA! I never had any issues with the Mercedes Benz brand, so I didn't think there would be any issues.I trusted what he said and I filled out the paperwork thinking by time I was done with all of that, the vehicle would be done updating and I'd be on my way home. Mind you I drove from Baton Rouge, LA. Hours later, Warren tells me the vehicle needs more updating. He gave me two options.... Option 1, they keep the vehicle over the weekend and update the vehicle on Monday. Option 2, drive it home and bring it back on Monday. Well... I choose option 2... I purchased a new vehicle I wanted to drive it home and show my family! I was very excited! While driving home I noticed that the parktronic was not working. At random times, the vehicle would make a loud beeping sound and the camera would pop on and have a red circle with X's around the vehicle (circle suppose to be blue on the camera). I bring the vehicle back for an update on Monday morning and while I am waiting, Warren gave me a loaner to ride around.... After riding around from 9am-2pm, I go back to the dealership of MBNO and Warren proceeds to say that I should leave and go home and they will call when it's ready! At that point I'm thinking its more serious then just a simple update. I leave in the loaner and head home. Days go by.... no update. I call and they give me this spill about this is a needle in the haystack situation... it could be anything that is causing the parktronic to not work.... A month later after trying to get updates everyday and nothing happens... General Sales Manager called and told me that my vehicle is fixed! I came to pick up my vehicle same day when they were closing and as soon as I drove off, my car beeped loud and had the red circle around my car on the camera! THE PARKTRONIC system was not fixed! I called Jason back and he answered the phone puffing his breath and sounding frustrated that I was calling back about my vehicle! He told me to bring it back on Monday with an attitude in his voice. I decided to not bring it back and wanted to drive it around for a month or so to see if the parktronic fixed itself or something...being hopeful. IT DID NOT! Long story short, my vehicle is still at the shop and now it's at Mercedes Benz of Baton Rouge and it's been there for 2 months! I told Mercedes Benz of Baton Rouge the whole story and they told me that most likely Mercedes Benz of New Orleans knew that the car had the issue before selling it to me! I still don't know when this issue will be fixed. It would've been nice to have decent people be honest with me from the beginning. These cars are BIG investments and to think I was scammed here is heartbreaking. NEVER PURCHASE FROM WARREN OR JASON! More

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MBofNO was so much more professional than the other dealerships and Warren Purvis really knew the product... Speaking of which AMG performance and all the technology blew me away! dealerships and Warren Purvis really knew the product... Speaking of which AMG performance and all the technology blew me away! More

by joshcollen Verified Customer Verified Customer

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Pretty good service, I have no complaints or issues with the service provided by them the service provided by them More

by troy.t82 Verified Customer Verified Customer

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Warren was knowledgeable about the vehicle and explained how to operate it well. Willy Monaghan how to operate it well. Willy Monaghan More

by wsmonaghan Verified Customer Verified Customer

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It was good, but very time consuming car for paperwork. Would like if it’s faster. Would like if it’s faster. More

by UPPALAPATIN Verified Customer Verified Customer

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Everyone was very friendly and helpful. Treated us with a great deal of respect and consideration Treated us with a great deal of respect and consideration More

by joellparenton Verified Customer Verified Customer

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This is the second vehicle I buy from MB of New Orleans. The always go above & beyond. Only mercedes dealership I want to deal with. My salesman Warren Purvis was excellent. The always go above & beyond. Only mercedes dealership I want to deal with. My salesman Warren Purvis was excellent. More

by d_burregi Verified Customer Verified Customer

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Warren took his time going over all the features with the vehicle. He is very knowledgeable and pleasant to work with. vehicle. He is very knowledgeable and pleasant to work with. More

by mattsecurity Verified Customer Verified Customer

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easy and quick transaction,he took his time with me and went over everything, nice guy. went over everything, nice guy. More

by yanggao0125 Verified Customer Verified Customer

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Very knowledgeable and courteous staff. The car I bought is an excellent product. I'm very pleased with the overall experience. The car I bought is an excellent product. I'm very pleased with the overall experience. More

by jgulotta Verified Customer Verified Customer

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