Walter Stephens

Always amazing service. Friendly staff. No pressure of sales staff. Always buy there. Sell process easy. Friendly staff. No pressure of sales staff. Always buy there. Sell process easy. More

by JACAILLIER63 Verified Customer Verified Customer

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James Redd my salesman was hands down the best most helpful car salesman I've ever worked with, I was stressing going to buy a vehicle because I didn't want to deal with salesman but he was awesome to helpful car salesman I've ever worked with, I was stressing going to buy a vehicle because I didn't want to deal with salesman but he was awesome to work with and I've told everyone I know that if they need a vehicle to try Silsbee Toyota and ask for James... More

by mitchrob9791 Verified Customer Verified Customer

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Working with Walter was wonderful! He is honest, experienced and personable. Most pleasant car buying experience ever! He is honest, experienced and personable. Most pleasant car buying experience ever! More

by lleblanc1953 Verified Customer Verified Customer

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Very Good Experience. Everyone was knowledgeable,professional and kind. Would highly recommended Silsbee Toyota and Walter to anyone. Everyone was knowledgeable,professional and kind. Would highly recommended Silsbee Toyota and Walter to anyone. More

by Honey Verified Customer Verified Customer

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all people there listen to what want done; explain the good, bad, ugly; help decide what to actually do. Excellent work quality; and explain after all details of what did. Good attitude, friendly interact good, bad, ugly; help decide what to actually do. Excellent work quality; and explain after all details of what did. Good attitude, friendly interaction. Only dealership service department have received good work ! More

by JMLBPC0707 Verified Customer Verified Customer

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Everyone was courteous from the time I pulled up ! The sales staff greeted me when I walked into the showroom . They were helpful when I asked questions. The entire experience was smooth. The sales staff greeted me when I walked into the showroom . They were helpful when I asked questions. The entire experience was smooth. More

by CSQUEZ Verified Customer Verified Customer

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We had a great experience! We enjoyed working with Walter Stephens and Justin Bumsted. We are looking forward to our maintenance work so we can visit with the friendly staff in We enjoyed working with Walter Stephens and Justin Bumsted. We are looking forward to our maintenance work so we can visit with the friendly staff in the beautiful facility. More

by bkeating1959 Verified Customer Verified Customer

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First time buying a vehicle with them very nice people they were very professional I would definite go back and buy another one. they were very professional I would definite go back and buy another one. More

by kbabin0 Verified Customer Verified Customer

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Walter is the reason we purchaced again (3rd vehicle) from Silsbee. He has always done a great job in making sure we have the best experience. We were very disappointed however that the check ran thr from Silsbee. He has always done a great job in making sure we have the best experience. We were very disappointed however that the check ran through 2 days early even after Walter wrote the office paperwork to run the check on Wed. With the Thanksgiving holiday and weekend it took a day or 2 longer than we would have liked to get the transfers into the account as we would have liked. You can imagine how we felt seeing y'all ran the check on Monday instead of what was agreed to. Insufficient funds is not something I ever want to see and because of this I was running around to the banks etc. trying to clear it up instead of being at my job. More

by 1wwand2ww Verified Customer Verified Customer

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After frustrating encounters with dealerships in our local area (Harris County), my sister-in-law referred us to Walter Stephens at Silsbee Toyota and I am so grateful. Throughout the text messages and local area (Harris County), my sister-in-law referred us to Walter Stephens at Silsbee Toyota and I am so grateful. Throughout the text messages and phone calls, he was extremely knowledgeable, patient, thorough and genuinely helpful. He made the process efficient and made us feel better about our decision to purchase a used car. We drove over 2 hours in a rainstorm after work to complete the sale and Walter was by our side the entire time. Walter is a gem! We plan to make our next vehicle purchase with Silsbee Toyota. More

by lowrance_jessica Verified Customer Verified Customer

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