Walter Salvatierra

Braman Honda Service Department has a clear policy of dishonesty with their customers. People should be aware. I sent a message to the head of service this morning and did not hear back. I'm making dishonesty with their customers. People should be aware. I sent a message to the head of service this morning and did not hear back. I'm making good on my promise to post this to every review site I can find, and I've contacted Honda corporate about the dealership undermining of the Honda brand. Here is the message: I do not want a technician getting back to me. Anyone less than the head of your service department is unacceptable. I cannot begin to describe how disappointed I am with my experience at Braman this morning. I showed up with my 2025 Hybrid CRV for a schedule appointment for two recalls. After waiting 45 minutes to check in I was told that you "ran out of parts" for one of the recalls. I left. This reflect VERY poorly on you, and shoots your reputation in the foot pretty seriously. This is the second time this has happened. My problem is NOT that you don't have the part. My problem is the blatant lies and dishonesty. I was told exactly the same thing in December. Here's my problem. Honda has very publicly admitted there was a shortage of these parts in December, but would be fixed in January. I specifically asked whether the part would be available when I rescheduled for January, and was told YES by the scheduler. Lie #1. This morning I was told you ran out of the parts. Lie #2. This is 2025. I know darned well that you have an inventory management system that assigns parts to appointments. You knew ahead of time that parts didn't align with appointments, and you should have taken action to inform customers and give the option to reschedule rather than wasting my time this morning. So from my perspective, this is terrible customer service and a policy of lying to customers. If it had been once, you could blame the service manager. Since it was twice with the identical lie from two different service managers, it is clear that it is your policy to lie to customers. How can you possibly be trusted to care for my vehicle when you've been caught in egregious dishonesty. Given the auto service industry is already suspect, I'm shocked that your policies would perpetuate that. Here's what I expect. I expect a call from the head of your service department for resolution prior to the end of the day. If I don't get that, I will be posting these facts on every review site I can find, and will be contacting Honda corporate about how Honda's reputation is at risk due to a proven policy of lying to customers. Just to be clear, I'm not faulting you about not having the part. I'm faulting you for lack of proactive opportunity to reschedule and your blatant dishonesty about it. More

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The best dealership and sales person I have ever encountered. I highly recommend their services. encountered. I highly recommend their services. More

by Monterov Verified Customer Verified Customer

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Jasmine was awesome. Her customer service is always professional and knowledgeable. The rest of the employees were nice also Her customer service is always professional and knowledgeable. The rest of the employees were nice also More

by brandonabatiste Verified Customer Verified Customer

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Leslie French goes out of her way to make you feel comfortable. Very quick and efficient comfortable. Very quick and efficient More

by Sharon k Verified Customer Verified Customer

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Did everything right and fast. Nice people. I will tell all my friends to bring there cars here. Nice people. I will tell all my friends to bring there cars here. More

by AMERICANDEALERS Verified Customer Verified Customer

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People were helpful to me looking forward on doing business again with you guys thank you business again with you guys thank you More

by BRYANPAYRET Verified Customer Verified Customer

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The dealership is very helpful to it's customers. It has a large selection of automobiles in different models and options. All employees are very helpful. It has a large selection of automobiles in different models and options. All employees are very helpful. More

by DONGOLDMAIL Verified Customer Verified Customer

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I Spoke with Rodney 1 on 1 recently, Regarding a prior experience about another Service Member, who was not Present. I explained to Rodney the Situation, and he Listened, Understood and took time to exten experience about another Service Member, who was not Present. I explained to Rodney the Situation, and he Listened, Understood and took time to extend conversation by double checking and looking further into the issue. Rodney handled the situation VERY well. I Highly Appreciate His Support as well as his Understanding to the matter, I came in pertaining to. Thank you Rodney L! More

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Ernesto is a treasure. He helped me find what I was looking for and better yet--he did it quickly, smoothly, and with a kind heart. He helped me find what I was looking for and better yet--he did it quickly, smoothly, and with a kind heart. More

by Ty Verified Customer Verified Customer

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Everyone at Braman were professional, patient and informative. They “went the extra mile” for me! informative. They “went the extra mile” for me! More

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