Wally Thom | Page 9

Excellent customer service. Transparent and knowledgeable. They did the reference checks and dealt fairly with us.ccar was in stock. Wally very patient and took the time to explain everything. knowledgeable. They did the reference checks and dealt fairly with us.ccar was in stock. Wally very patient and took the time to explain everything. Would highly recommend. More

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Wally and Rececca are outstanding problem solvers and customer savers❣️ Wally & Rebecca are experienced compassionate human beings. Wally is patient & a true gentleman. He cared about meeting my mobitli customer savers❣️ Wally & Rebecca are experienced compassionate human beings. Wally is patient & a true gentleman. He cared about meeting my mobitlity needs most of all. I briefly met another problem solver, Jeffery Johnson during delivery of my Kia. Another awsome person who talked about his wish to be an honest consultant to help folks who need solutions to problems involving vehicles. Wally, Jeffery and Rebecca are three good reasons to call Russ Darrow Kia in Waukesha❣️ I sorta felt like "family" with the managers too. Honesty is important when making a big investment on vehicle, even when its just to have the freedom to drive 2500-3000miles per year. Kia warranties are awsome too🌠 Thanks Wally, Rebecca, Jeffery, Brandon & all other associates that personally helped me take a Kia home💃. 4/28/21 was a great day for me❣️ More

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Wally along with the assistance of Wayne was very helpful. They explained everything perfectly and made sure I found something within my price range and to my quality of vehicle. helpful. They explained everything perfectly and made sure I found something within my price range and to my quality of vehicle. More

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Very helpful and made sure I got what I owanted. Great Customer service fast and efficient in getting me In a new vector I would love. Customer service fast and efficient in getting me In a new vector I would love. More

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This dealership is a rare organization made up of professionals who work together to make your buying experience a pleasant one. I worked primarily with Wally and Rebecca. They were able to provide t professionals who work together to make your buying experience a pleasant one. I worked primarily with Wally and Rebecca. They were able to provide the information I needed to make a decision without making me feel like they were trying to sell me something. They are supported by a team of others who are able to "find" vehicles that I could not. They really are interested in your satisfaction, which is rare in this business. Best of all, there was no upselling, hidden charges, or other financial "games" involved. There are not many dealerships that you can say that about. This dealership will remain on my list of friendly dealers to work with. More

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Some of my experience, particularly with the service department, would give me second thoughts of recommending this dealership. I would definitely tell anyone considering a car purchase to ask for Wally department, would give me second thoughts of recommending this dealership. I would definitely tell anyone considering a car purchase to ask for Wally Thom, he is customer service 1. Even though Wally was not my initial sales person he treated us as being just as important to him as if he had made the initial sale. He also spent time going over the car features and making sure we understood them. This is what I call a sales professional. Rebecca was personable and helpful and the sale went fairly smoothly. I was a little upset when I was quoted a price for the EC Homelink mirror option and then the next day the finance manager added in a labor charge. I feel that if there was an additional labor charge it should have been included in the quote so I do feel a little bit 'cheated'. I felt my experience with Kenney Crump, my first sales person, was one of indifference. More

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Jamie, Wayne, Wally & Keegan as well as Jacob & the service staff exceeded all my expectations. I would recommend this dealer to anyone looking for a new or used vehicle! service staff exceeded all my expectations. I would recommend this dealer to anyone looking for a new or used vehicle! More

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The best staff out of any car dealerships in Wisconsin. Unbelievable hospitality and extremely professional. Will always get cars here. I am extremely excited, happy. Unbelievable hospitality and extremely professional. Will always get cars here. I am extremely excited, happy. More

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Rebecca was great to work with throughout the buying process. Me not realizing that the car I wanted was going to be difficult to find, she and the team at Russ Darrow were able to find it. process. Me not realizing that the car I wanted was going to be difficult to find, she and the team at Russ Darrow were able to find it. More

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Purchased our second new car from there in the last six months and the experience couldn’t have been better. I knew what I wanted that fit my budget and Wally & Rebecca made it happen. months and the experience couldn’t have been better. I knew what I wanted that fit my budget and Wally & Rebecca made it happen. More

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