Wally Thom
Wally Thom at Russ Darrow Kia of Waukesha
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Wally Thom

Product Specialist

Russ Darrow Kia of Waukesha

2141 E Moreland Blvd
Waukesha, WI 53186

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4.7
211 Reviews

Army veteran living in Waukesha, with two kids. My daughter is a UW-Madison graduate, and my son is a Wisconsin Lutheran College graduate.. After 26 years in IT, including management, I made a career change in order to interact with & help other people. My vast personal background makes it easy to relate to all customers. I have chosen to work for a Kia dealership because I believe in their product. Kia brand awards recently earned speak volumes. President's Club Member & Top New Car Salesperson at my dealership in 2018 & 2019.

Dealership Experience

8 yrs

Industry Experience

8 yrs

Specialties & Trainings

DealerRater Certified

President's Club

View more specialties & trainings
4.7

211 Reviews

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211 Reviews of Wally Thom

February 23, 2025

Dealership Rating
Employee Rating

Second great transaction at this dealership. Wally really listened to what I was looking to do in the vehicle and financing. More

by BRLOVE01232000
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Feb 23, 2025

Russ Darrow Kia of Waukesha responded

We are so glad that we had the opportunity to work with you, and that Wally could make this a top-notch experience. We look forward to continuing to serve you in the future! Brandon McGahee brandon.mcgahee@russdarrow.com

January 31, 2025

Dealership Rating
Employee Rating

Friendly staff. Brought vehicle over from sister dealership for us. Got the vehicle we wanted with all features explained clearly. Great experience! More

by CBLOOM1217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon McGahee, Angela David

Feb 02, 2025

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Kia of Waukesha are glad to have you as a customer. Brandon McGahee brandon.mcgahee@russdarrow.com

January 19, 2025

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Employee Rating

Very customer service oriented. Helped set up the features a new car has. Told me about the free car washes too More

by dnerbun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 20, 2025

Russ Darrow Kia of Waukesha responded

Thank you so much for choosing Russ Darrow Kia of Waukesha! Please let us know if we can be of any more assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

November 07, 2024

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Employee Rating

Staff was extremely pleasant. Told them what I could afford, We settled on my terms. More

by rkaidantsis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shannon Pankratz

June 30, 2024

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Employee Rating

Took time to explain the difference between vehicles and the different functions of vehicle ownership and vehicle operations. More

by twodak72
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Charlie Ziegler

June 29, 2024

Dealership Rating
Employee Rating

I had a great experience! Wally and the team were very friendly and helpful! I’d recommend this dealership to everyone. I love my new car! More

by Ashleykraus22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 28, 2024

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I recently purchased a 2024 Kia Sportage from the Kia dealership, and I couldn't be more satisfied with the experience, thanks to our salesman, Wally. From the moment my family and I walked in, Wally More

by Lulu45_99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 01, 2024

Russ Darrow Kia of Waukesha responded

Thank you, Lulu45_99, for sharing your experience! We're thrilled to hear that you are satisfied with your recent purchase of the 2024 Kia Sportage. Wally is indeed a fantastic salesman, and we're glad he made your experience a positive one. Enjoy your new vehicle, and thank you for choosing us!

April 26, 2024

Dealership Rating
Employee Rating

Very easy to talk to, helpful and friendly. I felt very comfortable with them. Excellent job. More

by derosierdonald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 01, 2024

Russ Darrow Kia of Waukesha responded

Thank you, derosierdonald, for your wonderful feedback! We're thrilled to hear that our team was easy to talk to, helpful, and friendly, making you feel comfortable throughout your experience. Providing excellent service is our top priority, and we're glad we could meet your expectations. If you need anything else, please don't hesitate to reach out. We appreciate your support!

April 21, 2024

Dealership Rating
Employee Rating

They were fairly helpful. And found us a car. But they did not disclose that the windshield had cracks in multiple places which we could not see because it was raining. And More

by Gmakaren6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcus (Kain) Hankins, Gildardo Esquivel , Shannon Pankratz

April 17, 2024

Dealership Rating
Employee Rating

Wally follows through with what he says. He even saved a special water bottle of mine More

by Sorento driver 113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Ziegler

Jun 01, 2024

Russ Darrow Kia of Waukesha responded

Thank you for the great review! The team at Kia of Waukesha is delighted to hear that Wally followed through with what he promised and even saved your special water bottle. We are committed to providing excellent service, and it's wonderful to know that Wally made a positive impact on your experience. If you need anything in the future, don't hesitate to reach out.

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