Wahab Lodin

The entire process takes too long. Paperwork should be done overnight & the vehicle picked up or dropped off the next day. We spent 11 am thru 8 pm with no food at the dealership tradi Paperwork should be done overnight & the vehicle picked up or dropped off the next day. We spent 11 am thru 8 pm with no food at the dealership trading in 3 cars and buying 2. More

by tleeper18 Verified Customer Verified Customer

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Everyone was courteous and helpful throughout the entire experience. You couldn't ask for more. experience. You couldn't ask for more. More

by TROSS11 Verified Customer Verified Customer

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Everyone did a great job. I was quite pleased with the service.They helped me with all of my questions.They gave me the best possible advice.I walked in not knowing what I sho I was quite pleased with the service.They helped me with all of my questions.They gave me the best possible advice.I walked in not knowing what I should get.And that was given all the options, and they helped me reason out something that worked best for my current situation.I was overall very happy.And pleased with the service, your staff has a very professional and do a very good job five out of five excellent service.Give them a raise. More

by shehryar awan Verified Customer Verified Customer

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We had an awesome experience. Ceidrick was more than just helpful, he guided us through the entire process. He explained everything and made sure we understood all of our possibil Ceidrick was more than just helpful, he guided us through the entire process. He explained everything and made sure we understood all of our possibilities. We went from being discouraged on a payment for a used car to driving away in a new 2025 Tucson. Wahab was just as helpful and informational on the whole process. He made sure we got everything we needed and worked directly with the bank to get it. It was an excellent experience and we will definitely be back. More

by terrance.steele82 Verified Customer Verified Customer

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Great experience and ease of negotiation. I was in talks with them for a couple years on a new vehicle, and they were very low pressure and genuinely seemed to listen to my concerns. I also a I was in talks with them for a couple years on a new vehicle, and they were very low pressure and genuinely seemed to listen to my concerns. I also appreciate that they, unlike many other dealerships, allowed me to test drive on my own back to home to allow family to test the car. More

by ertornswitch Verified Customer Verified Customer

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Roy Hassan was an excellent salesman. He was honest, sincere, and friendly. He ensured that all our questions were answered for the purchase of our 2026 Hyundai Palisade. I would defi He was honest, sincere, and friendly. He ensured that all our questions were answered for the purchase of our 2026 Hyundai Palisade. I would definitely recommend this dealership to my friends. More

by kvmissy Verified Customer Verified Customer

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Jadon was an excellent salesman. He was not high pressure or cheesy like most car dealers. He was friendly, honest, sincere. I have purchased other cars at Ideal over the years. Jado He was not high pressure or cheesy like most car dealers. He was friendly, honest, sincere. I have purchased other cars at Ideal over the years. Jadon made me want to continue my business with Ideal. More

by Randy Morgan Verified Customer Verified Customer

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Shahzad was easy to work with, very helpful, professional, and customer focused. However, I had a post sales issue regarding the timing of the payoff which caused me to have to make a payment professional, and customer focused. However, I had a post sales issue regarding the timing of the payoff which caused me to have to make a payment on the vehicle that I no longer had in my possession for the past 3 1/2 weeks. I know the payoff process is not immediate, but I expected it to be a fast enough to avoid this problem. This problem was very inconvenient and I spent over 6 hrs (!) calling and leaving several detailed voice mails with the responsible department in an effort to get someone to call me back to discuss the status of the payoff and tags/title. Very frustrated, as a last ditch effort I called Shahzad and he called me back promptly, investigated my concerns, and called me back with the exact answers that I needed within 10 minutes. Dennis Dawson, GM, also returned my call after Shazhad and was very helpful and offered to look into it and get back to me on Monday as well. I appreciate their efforts but their processes need to be tightened up and more aligned with customer needs post-sale. More

by Customer Verified Customer Verified Customer

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Roy is a terrific salesperson who knows his stuff. I felt zero pressure for him and very comfortable purchasing my car. I felt zero pressure for him and very comfortable purchasing my car. More

by barryhecht04 Verified Customer Verified Customer

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Jadon was very helpful and personable! Great experience overall with Jadon and at this dealership. Great experience overall with Jadon and at this dealership. More

by REGINASCHREIBER96 Verified Customer Verified Customer

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