Wahab Lodin

Shahzad was easy to work with, very helpful, professional, and customer focused. However, I had a post sales issue regarding the timing of the payoff which caused me to have to make a payment professional, and customer focused. However, I had a post sales issue regarding the timing of the payoff which caused me to have to make a payment on the vehicle that I no longer had in my possession for the past 3 1/2 weeks. I know the payoff process is not immediate, but I expected it to be a fast enough to avoid this problem. This problem was very inconvenient and I spent over 6 hrs (!) calling and leaving several detailed voice mails with the responsible department in an effort to get someone to call me back to discuss the status of the payoff and tags/title. Very frustrated, as a last ditch effort I called Shahzad and he called me back promptly, investigated my concerns, and called me back with the exact answers that I needed within 10 minutes. Dennis Dawson, GM, also returned my call after Shazhad and was very helpful and offered to look into it and get back to me on Monday as well. I appreciate their efforts but their processes need to be tightened up and more aligned with customer needs post-sale. More

by Customer Verified Customer Verified Customer

Report | Print

Roy is a terrific salesperson who knows his stuff. I felt zero pressure for him and very comfortable purchasing my car. I felt zero pressure for him and very comfortable purchasing my car. More

by barryhecht04 Verified Customer Verified Customer

Report | Print

Jadon was very helpful and personable! Great experience overall with Jadon and at this dealership. Great experience overall with Jadon and at this dealership. More

by REGINASCHREIBER96 Verified Customer Verified Customer

Report | Print

Abhi is a great person to work with. Very transparent dealing and not pushy at all. We also had a great experience overall. Their finance team was very clear and did not try to upsell. Very transparent dealing and not pushy at all. We also had a great experience overall. Their finance team was very clear and did not try to upsell. More

by Supriya Mishra Verified Customer Verified Customer

Report | Print

I had a great experience with Abhi, Wahab, Dennis and the team at Ideal Hyundai. They helped me get a new SUV and treated me with dignity and respect. team at Ideal Hyundai. They helped me get a new SUV and treated me with dignity and respect. More

by cb Verified Customer Verified Customer

Report | Print

Easy process getting my lease. Kevin and Wahab were super helpful and made the process easy and stress free Kevin and Wahab were super helpful and made the process easy and stress free More

Report | Print