Wade Knuckles

Frank was very easy to deal with! Very prompt with answers and very helpful during a difficult deadline we had. Bought our 2023 Tucson on Thursday evening and left for a week to Texas Very prompt with answers and very helpful during a difficult deadline we had. Bought our 2023 Tucson on Thursday evening and left for a week to Texas on Friday. Will be back in a few years! Service dept has been exceptional as well! Thanks Dean Team! More

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continued review. .. I could once I was done at the zoo. He said he knocked money off and didn’t charge me for any labor work. Instead of me dropping my car off after t .. I could once I was done at the zoo. He said he knocked money off and didn’t charge me for any labor work. Instead of me dropping my car off after the zoo, he offered to pick up my car from work while I was working to fix the light that they neglected to do in the first place. He said he would call me at 11:00am to let me know that someone was on the way. Tuesday 4/10/23: No one called until closer to 12:00pm and no one showed up to get my car for almost an hour after that. I got off work around 2:30 and had to find a ride home because my car still wasn’t back. Hours go by when I get a knock on my door. A man handed me my keys and said he left my car in guest parking which isn’t close instead of bringing it to my condo… ALL of this being ridiculous, I call Wade requesting that he knocked off the oil change after having to deal with this horrendous experience. He flat out said no, I won’t do that for you. I believe we went above and beyond for you today but I can give you a free oil change next time. After the unprofessional phone call ended, I reviewed my receipt once again and noticed that I was indeed charged for the labor that Wade claims to have knocked off. Mistake #6. Since then, I have called twice 2 weeks in a row and left a message for the general manager Matt to discuss these issues and have yet to hear back from anyone. More

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Took my car in that I had bought on September 9 2022 for a recall on October 10 dropped off waited for 2 hours all done great get home wash it and find that they had scratches/dented it down to the metal th a recall on October 10 dropped off waited for 2 hours all done great get home wash it and find that they had scratches/dented it down to the metal then was told it didn't happen that the shop xx then was told there not going to do anything about it thanks for xxxxing up my car will never go here again I suggest takeing your car somewhere else 0 STARS 🌟 More

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I have had 3 recall notices about my 2017 Hyundai and have contacted the dealership 2 times. The first time I was told that the parts weren't available and I would get a call back later. Never happened have contacted the dealership 2 times. The first time I was told that the parts weren't available and I would get a call back later. Never happened. I got the last notice early last week and called and left a message for the service manager Wade Knuckels. Never called back. Since this recall mentions a cabin fire I think this is serious. Is it to them???? More

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The best Dealership in Missouri. I would not hesitate to recommend any of the staff there. Thank you so much Tommy Daher who helped me with my pre owned car! Another happy year of driving! recommend any of the staff there. Thank you so much Tommy Daher who helped me with my pre owned car! Another happy year of driving! More

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I'm A Long Time Customer So Far I've Bought 3 Hyundai And The Other Day i Purchased My 4th. My Entire Family As Well As Friend And Co Workers Have Purchased From Dick Dean And We've All Been Extremely Satisf The Other Day i Purchased My 4th. My Entire Family As Well As Friend And Co Workers Have Purchased From Dick Dean And We've All Been Extremely Satisfied. I Highly Recommend This Salesman As Well As Dealership. I Personally Will Not Buy Anywhere Else That's How Comfortable I Am With My Purchases From Here. I Cannot Say Enough Positive About Torrey Iannazzo He's Truly Top Notch When It Comes To Customer Service. He Even Came In On His Day Off To Assist Me. He Even Helped Me With Everything Again Today And Said Just Let Me Know If You Need Anything At All. I Highly Recommend Him Can't Sat That Enough Torrey Is The Perfet Example Of How All Sales People Should Be :) More

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I have been buying new cars in St Louis since 1971 but never had a dealer where we bought more than two cars. We just purchased our third Hyundai from Dean Team Hyundai since 2010. We've had 3 excellent never had a dealer where we bought more than two cars. We just purchased our third Hyundai from Dean Team Hyundai since 2010. We've had 3 excellent sales pros (Andy Miller is excellent) but, over the years, we have had dozens of contacts with the Service Department and think it is the best Service Department we have ever worked with. Since the first days we walked into the showroom and into the service department, we've always felt that they wanted us to be satisfied customers and valued our business. More

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My experience was awesome. Paul was the best salesman and helped me even though the process was frustrating. He kept me updated through the process. Thank you Paul! helped me even though the process was frustrating. He kept me updated through the process. Thank you Paul! More

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Paul is amazing! He strives for your best interest! He knows what he is talking about. I highly recommend requesting Paul when you go there! knows what he is talking about. I highly recommend requesting Paul when you go there! More

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