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![Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City](https://cdn-user.dealerrater.com/images/dealer/302/employees/9e9236ecb065.jpg)
Vivian Montes
Service Advisor
Ken Garff Mercedes-Benz of Salt Lake City
575 South State Street
Salt Lake City, UT 84111
61 Reviews
Write a Review61 Reviews of Vivian Montes
June 16, 2024
This dealership surpassed my expectations. I was not sure what was causing the noise under my car and they solved it completely. Vivian made the process very simple. I told her the items th I was not sure what was causing the noise under my car and they solved it completely. Vivian made the process very simple. I told her the items that may need work and they looked at each one. I liked that they didn’t perform service on the things that I questioned that didn’t need work, such as a tire rotation. They didn’t take money just for the sake of it. Appreciated the communication and integrity. More
June 05, 2024
I absolutely was so impressed with Vivian‘s help her advice and her courtesy. It couldn’t have been better and I’m very sincere about what I say. It couldn’t have been better. advice and her courtesy. It couldn’t have been better and I’m very sincere about what I say. It couldn’t have been better. More
June 05, 2024
Vivian is great! In fact everyone I met there was very friendly and helpful. The only thing I don’t love is the high cost. When just the front brakes and rotors are $ In fact everyone I met there was very friendly and helpful. The only thing I don’t love is the high cost. When just the front brakes and rotors are $1,400, it makes me wonder about alternatives. More
Other Employees Tagged: Braiden Draper, Ryan Landis, Colton Pearson, Star Castenada
June 02, 2024
They charge way too much for the services they provide. , they up sell too hard , they up sell too hard More
Other Employees Tagged: Cameron Telford
May 31, 2024
Couldn’t figure out a simple problem - spent four days, $2,700 and three visits on maintenance and repair and still had the problem. Finally (third visit) diagnosed and fixed the problem covered by warrant $2,700 and three visits on maintenance and repair and still had the problem. Finally (third visit) diagnosed and fixed the problem covered by warranty. On pick up the manager Angela claimed that I damaged to loaner vehicle and that I lied about it… super offensive. More
Other Employees Tagged: Dave Bennion, Angela Heaps, Garret Garret , Angela Heaps is terrible at customer service!!!
May 31, 2024
Service exceeded expectations, thank you for attention to detail and prompt communications, always expect the best from Ken Garff! detail and prompt communications, always expect the best from Ken Garff! More
Other Employees Tagged: Cameron Telford
May 23, 2024
If I need a service or repair, I know Vivian is just a call, text or email away to get that arranged quickly. She keeps me Informed throughout the process. All that with a smile and great attitude! call, text or email away to get that arranged quickly. She keeps me Informed throughout the process. All that with a smile and great attitude! More
May 19, 2024
The dealership was great! I went in the customer lounge for a few minutes and it was first class! I also got a loaner car, had it for a few hours and it really helped out wi I went in the customer lounge for a few minutes and it was first class! I also got a loaner car, had it for a few hours and it really helped out with things I had to do that afternoon. More
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