Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City
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Vivian Montes

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.6
61 Reviews
4.6

61 Reviews

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61 Reviews of Vivian Montes

June 16, 2024

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Employee Rating

This dealership surpassed my expectations. I was not sure what was causing the noise under my car and they solved it completely. Vivian made the process very simple. I told her the items th More

by michael.rolls
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Recommend Dealer
Yes

June 11, 2024

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Thanks so much for take care my car and I’ll be back soon for you guys More

by AZPILCUETAWAI
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Recommend Dealer
Yes

June 05, 2024

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I absolutely was so impressed with Vivian‘s help her advice and her courtesy. It couldn’t have been better and I’m very sincere about what I say. It couldn’t have been better. More

by Ryleew
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Recommend Dealer
Yes
Jun 11, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

June 05, 2024

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Vivian is great! In fact everyone I met there was very friendly and helpful. The only thing I don’t love is the high cost. When just the front brakes and rotors are $ More

by atlarger
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Recommend Dealer
Yes

June 02, 2024

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They charge way too much for the services they provide. , they up sell too hard More

by gladen
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Recommend Dealer
No

Other Employees Tagged: Cameron Telford

Jun 11, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

We are sorry we could not provide you with a 5-star experience. Your feedback is appreciated so we would like to hear more about what we could have done to serve you better. Thank you! Dave Bennion, General Manager daveb@kengarff.com

May 31, 2024

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Couldn’t figure out a simple problem - spent four days, $2,700 and three visits on maintenance and repair and still had the problem. Finally (third visit) diagnosed and fixed the problem covered by warrant More

by JOHN.DAHLSTROM
Recommend Dealer
No

Other Employees Tagged: Dave Bennion, Angela Heaps, Garret Garret , Angela Heaps is terrible at customer service!!!

Jun 11, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Dave Bennion, General Manager daveb@kengarff.com

May 31, 2024

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Service exceeded expectations, thank you for attention to detail and prompt communications, always expect the best from Ken Garff! More

by Karalyn.vanleggelo
Recommend Dealer
Yes

Other Employees Tagged: Cameron Telford

Jun 11, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 23, 2024

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Employee Rating

If I need a service or repair, I know Vivian is just a call, text or email away to get that arranged quickly. She keeps me Informed throughout the process. All that with a smile and great attitude! More

by Chris S
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Recommend Dealer
Yes

May 22, 2024

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Excellent service and communication. Vivian was very respectful and helpful. I love that they except walk-ins customers. More

by Azhar Yousif
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Recommend Dealer
Yes

May 19, 2024

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The dealership was great! I went in the customer lounge for a few minutes and it was first class! I also got a loaner car, had it for a few hours and it really helped out wi More

by Lana Wollam
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Recommend Dealer
Yes
May 20, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

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